The support team at DearDoc is amazing. While utilizing a platform where data comes in and out on a daily and such a mass amount it's important to have a dedicated team for when adjustments are needed... Toon meer
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Lees wat reviewers zeggen
Alberto was fantastic assisting me with an issue I was having with our calls getting forwarded. He made sure we both understood the resolution and he was quick to offer suggestions and help me to fin... Toon meer
I've been working with Tyler for a little over a year now. He is the reason why I am still with Deardoc. He will review with me our progress and not push too too hard for new product sales. He unde... Toon meer
We have been working with DEARDOC for a couple years and have been very happy with their services. They have been instrumental in our website set up and have worked closely with our marketing team to... Toon meer
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I've worked with Tyler for about 2…
I've worked with Tyler for about 2 years and he has assisted me with improving patient acquisition. He has made the process clear of how to maximize google searches to my website and my practice. Thank you Tyler!
Dr. Nick LeRoy
Cassidy Knox was extremely helpful in…
Cassidy Knox was extremely helpful in helping me achieve my goals for my practice. She took the time to understand my needs and ensured that I stayed on track to meet my objectives.
Caitlin is a rock star launch manager!
Caitlin was super helpful in adding a specific type of marketing that will help my practice grow and grow quickly. 100% a great product and excellent service.
Account Manager Andrea
I have been with DearDoc for caring for my website for many, many years. I spoke with one of their growth account managers today. Andrea De Paula from GetDearDoc.com was friendly and polite. She was patient in explaining and exploring options when reviewing our practice growth. Thank you Andrea.
DearDoc Quarterly review
Today, I spoke to Cassidy Knox, she was very helpful in going over some of the metrics with DearDoc and also some of the other products that could potentially help my practice. She was courteous and knowledgeable. Even though I declined the offer I appreciated the interaction,
Cassidy Knox is always very helpful.
Sean Imbusch has been great
Sean Imbusch has been great. We are seeing a huge increase in website traffic and conversion to new patient appointments.
Review of Fernanda
Thank you Fernanda for finally resolving my issue with Healthgrades. I am grateful you were able to resolve the issue other representatives couldn’t or didn’t.
Dirty Business
I had problems with DearDoc from the beginning. They said they would advertise me on WebMD, and the salesman was confident that I could get 5 new patients a month. I have not gotten any new patients in a year from this company.
I tried to cancel the contract using their satisfaction guarantee. It was not possible to jump through the hoops they required. Instead, they tried to add services "free."
When I received notice that my year of ACH withdrawals was completed, I assumed that the contract was terminated, since I had made my needs clear verbally. Instead, they auto-renewed the contract. They insist that I had to cancel IN WRITING at least 30 days prior to the end of the initial contract, and insisted that I pay for a full year to terminate the contract "early," even though it had not yet begun.
It takes days or even weeks to talk to some with authority to do anything, then they tell you they're powerless to help. That's nonsense. They could be reasonable. They simply refuse.
Luis is always so quick to help with…
Luis is always so quick to help with any inquiry I have. He's truly awesome. Appreciate you very much!
Noah Warren really listened to my…
Noah Warren really listened to my concerns and started working on issues immediately. Despite our frustrations with Dear Doc we are hopeful with Noah's help that we will now have the support we were looking for.
Noah has been doing well staying in…
Noah has been doing well staying in touch amd walking me through a process that I am unfamiliar with and resistant to. We are working towards getting everything live and running. He has answers that make sense and plans for future growth.
Andrea was a fantastic rep who heard me
Andrea was a fantastic rep who heard both my needs and concerns and went above and beyond the call of duty for my Center. I appreciate all of her knowledge and input to improve our website.
So fast and easy to add a new user!
So fast and easy to add a new user!
Quickly solved my issue
They solved my issue quicky and with zero follow up - they made it easy to do so.
Fantastic help service
Luis helped me within a reasonable time frame. He was very informative and resolved the issue all within a few minutes. Fantastic help service! Thank you!
Cassidy has been a great help
Cassidy has been a great help. She suggested appropriate programs for my unique circumstance. She is polite and professional and best of all I am getting excellent results. I have received many new patient referrals due to Deardoc and plan to be a long time customer.
Terrible response time, unhelpful customer service.
Dear Doc has a decent product, but it's the people who are the problem in this company. First of all, their response time is terrible. I always need to wait a few days before my questions get answered and sometimes even weeks for my problems to be solved. This company has an unhelpful customer service where the representatives don't seem interested in helping their customers and clients at all. This company is mediocre at best.
Cassidy is very prompt and…
Cassidy is very prompt and professional, answers all questions with confidence and clarity. She is definitely a powerful asset for GetDearDoc.
She makes sure that everything is clear before moving on to the next topic.
Hans Schleicher, DDS
Thank you, Alejandrina!
We have just begun utilizing Dear Doc and have already seen benefits and efficiencies. I am both impressed and grateful to Alejandrina for her thorough guidance and the support she has provided during the on-boarding. She has made it seamless and successful.
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