gira-bicicletasdelisboa.pt Reviews 

I want to understand if I am the only one experiencing these issues with this service, or if other users are going through the same situation.

Over the past months, my experience has been extremely negative and I have honestly reached the point where I have completely lost trust in the service.

The issues I regularly encounter are:

Bikes shown as available in the app that are not actually present at the station.
Bikes physically at the station that are not shown in the app.
Incorrect information about available parking spots.
Stations that remain out of service for weeks or months.
The app constantly logging me out and requiring email and password re-entry every few uses.

The incident that really made me lose patience happened while I was trying to get to a physiotherapy appointment.

In the Fonte Nova shopping centre area, which is one of the main reasons I subscribed, stations 509, 506 and 505 were unusable. I then followed the app’s instructions and went to station 507, which was shown as having three available parking spots.

Once I arrived, I found all docks occupied by bikes and the remaining ones marked in red and therefore unusable.

Result? I had to go back, rush to park the bike near my home to avoid additional charges, and I ended up missing my physiotherapy session.

More recently, I was charged €9 because the bike was shown as parked in Sete Rios for 4 hours. As always, and because I know the app’s bugs, I had checked that the trip had ended. The app was not showing any other bikes or issues. Customer service told me I should have checked more carefully that the bike was properly parked. After many emails, they eventually refunded the amount.

At this point I have to ask: is the problem really the users?

Because if it were, it would mean thousands of users are wrongly parking bikes every day, everyone is seeing phantom bikes in the app, everyone is being directed to stations that are either full or out of service, and everyone is constantly being logged out of the app.

Personally, I find that very hard to believe.

What I see is a service that used to work much better and now seems to suffer from structural issues, with frequently unavailable stations and unreliable information.

I have already filed a complaint through the Livro de Reclamações and requested a refund to my bank account instead of credit, because I have no intention of continuing to use a service that, in my experience, is unusable a large part of the time.

I would like to know if other users have had similar problems.

Has this ever happened to you?

Finding bikes available in the app that do not exist
Finding stations shown as available that are actually full
Being unable to park due to out-of-service stations
Being constantly logged out of the app
Being charged or challenged even when the issue was caused by the system

Share your experience in the comments. I’m genuinely curious whether this is an isolated case or a much more widespread issue than the company is willing to admit.

Serviço péssimo, praticamente inexistente. Não sei para que tantas docas se a maioria tem 0 bicicletas.
A app tb nem se fala e das vezes que tive que pagar porque havia problemas com travar a bicicleta. Sinceramente, deviam ver isso. A idea é excelente, mas não adianta se vocês não tem capacidade de garantir um bom serviço

A gira bicicletas de Lisboa está constantemente em mau funcionamento. Tendo em conta que é um serviço gerido pela EMEL tomaria por princípio que soubessem gerir pelo menos uma aplicação, mas não, nem isso conseguem fazer. Há problemas tanto nas docas como na aplicação e desde sempre foi assim sem mudança, contrariando o seu slogan “a mobilidade em Lisboa é mais gira”. Diria mais enervante.

Serviço muito mau. São 5h da manhã e só quero ir para casa e a aplicação não desbloqueia a bicicleta. Simplesmente mau. Horrível experiência.

O serviço é péssimo. A aplicação funciona muito mal, está sempre a bloquear o que o torna o serviço pouco fiável, principalmente quando temos de cumprir horários e planeamos a deslocação ser realizada com a Gira. Perante as críticas realizadas o serviço não presta qualquer esclarecimento ou preocupação com a experiência do cliente. É pena que a Gira não tenha um concorrente á altura, seria um ótimo incentivo para ser responsável para com os utilizadores.

As many others say, the app is a nightmare, setting up an account takes forever, about half of the bikes are broken here and there (seat, gears, sometimes even the electric “engine”), and you receive random charges on your credit card that, at the time of this review, I’m still not sure if they will be refunded.

Fantastic idea, terrible execution.
I set up the app - it is buggy and breaks all the time.
I added 25 euros to the account - which was double charged, they have 50 euros of my money.
My account is set to portugal as i am a resident here. Tried to buy the annual pass with the credit - nope, doesn't work.
Called customer service 8 times, emailed them on 2 email addresses 8 times, contacted them on instagram and linkedin, tried their online complaints form which unsurprisingly doesn't work. Complained on the livro das reclamacoes, finally got a response - they say my account is set to the uk - it isn't, regardless they insist it is despite sending them numerous screenshots to show it isn't, regardless this is irrelevant now. I chase for a refund, they are only just processing a refund for 25 euros (who knows how long that will take them), made another complaint on the livro das reclamacoes for the 50 euros, we'll see if i get my money back - 2-3 days between each email, very bad advice on the phones and rude staff who hang up on you. Bad app, horrific customer service, and i don't even get to ride a bike. Their suggestion? Delete my account and send them even more money before i've even got a refund - this service is an absolute joke! You want to get people to be active and remove all the cars from the roads? Have a service that works and staff that is actually helpful rather than just stealing people's money and trying to torture them with awful customer service over a period of 2 weeks.

O serviço da Gira é terrivel, está constantemente com falhas de comunicação e é impossivel contar com que funcione com estabilidade no dia a dia; o suporte segue um guião vergonhoso que reduz a qualidade do utilizador e não resolve as situações com celeridade e simplicidade.

Horrible!!!
It was my husband’s birthday yesterday and we decided to ride bikes on a coastline.
The app required the card to be attached, we attached it.
After multiple tries to get a day pass, the app was still showing “unknown error”.
So frustrating, right?!
It’s not the worst part!
Later on we found out that they charged 302€ for that frustration!
Turns out there was a warning in the end of the terms and conditions, in very small letters, like a minor thing!
Just imagine, it’s your birthday, you have a restaurant booked and 300€ just disappear!
Thankfully that amount doesn’t affect us but what if someone is left with NOTHING after that -300?!

It takes 5 to 8 days for the money to be reimbursed.
Gosh! Their support is beyond hopeless too!

We should sue them.

A aplicação é péssima, são muitas as vezes que fica bloqueada depois de seleccionar a bicicleta. Para não falar das vezes em que continua a contabilizar o tempo depois de entregue.

You’re lucky if the app just functions, even luckier if you get a bike to work. Im a resident and it works 3/10 times. And its an paying service :)

Not sure how many different developers they put on the job, but the app is really bad, slow and hardly works.

Please gira, listen to the people and fix the app or dont sell the service at all…

Using you’re app is like playing a slot machine. You just never know how or when you will win… i know we are all humans, but please use some ai to clean up the code xx

Já foram três vezes que tentei chegar em casa de bicicleta e não consigo. O aplicativo está sempre travando. Indica que há bicicletas em uma estação e quando chego “não há registros”. É muito chato mudar o trajeto para pegar uma bicicleta e depois não conseguir iniciar a viagem por falha no aplicativo. Eles deveriam melhorar isso. Isso me irrita porque paguei por um serviço que não funciona. Se calhar seria melhor haver a opção de pegar a bicicleta com o cartão metropolitano

The app get stuck more frequently than it works properly. It ask for a log in way too often and then it’s not even compatible with the iOS password manager really.
The bikes in the stations are not distributed smartly so very often there are zero bikes in stations and then when you want to park a bike many stations are 100% full. When you call the customer service lines they don’t always speak English and offer no recourse to transfer you to an English speaking rep, just call again and try your luck. On top of that there are many parts of the city where there are no stations at all and no new stations has been added for a long long time.

Experimentei utilizar o serviço das bicicletas e há muitos problemas. A aplicação falha muito, as estações estao com problemas, indicam,(quando indicam), menos bicicletas do que lá estão, mesmo com luzes verdes, o atendimento por telefone não é eficaz e mal educado. As bicicletas, quando não foram avariadas por mal uso de alguns(maioritariamente jovens), são boas, pena o serviço não estar à equivalencia.

Muito aceitável até ao momento. Mas também só uso à menos de um mês. Geralmente a App engana-se no número de bicicletas por doca.

Péssimo serviço!! Péssimo!!
Tem mesmo MUITO a melhor!
Fogo de vista mas, quando se quer usar, falha.
É mais as vezes que não funciona ou funciona mal do que as vezes que funciona!
Não se pode contar com este meio de transporte já nunca se sabe se vai funcionar ou não.
É frequente haver bicicletas nas estações mas a aplicação acusar 0 (zero!). Hoje de manhã, havia mais de 10 numa estação do Campo Grande e a aplicação acusava 0, o que me foi confirmado por funcionários da empresa no local.

O serviço não é fiável. Já não é a primeira vez que tenho a certeza que a bicicleta ficou atracada e me cobram um valor indevidamente, melhorem a app por favor.

Por favor arranjem as bicicletas elétricas, Lisboa não é feita para andar de bicicleta normal. E retirem os 5 minutos de espera porque se ando para uma outra estação que tem uma elétrica na bicicleta normal, quando acabam os 5 minutos já a levaram.

Decidi utilizar as bicicletas Gira como meio de transporte até ao trabalho. O primeiro dia foi hoje, no entanto estou a espera do metro, porque a bicicleta que desbloqueei para além de não estar a funcionar bem quando tentei substitui-la por outra mais segura, a minha viagem não terminava (nem conseguiam termina-la remotamente) apesar de já não ter nenhuma bicicleta. A solução foi esperar que o técnico se deslocasse até mim, como se não tivesse de ir trabalhar e me pudesse dar ao luxo de esperar por um técnico. Enfim, um desilusão.

I have been trying to get a refund from my deposit that I put on the app since the bikes did not work and I have left the country. I have had no response from them at all. They seem happy to take your money and keep it. Avoid - seems part of their business model is not to refund money.