Global Industrial Reviews 

Not great, tried returning items and they had me send the same info 4 times. Package arrived damaged by shipper and I have to bear the financial loss. Not cool, too many hoops, lack of continuity and communication. Probably will not use Global again.

I purchased five frosted glass white boards and three of them came defective and another was a slightly different color than the others. Customer service was a nightmare—each response was generic and from one of eight different representatives and every representative said they couldn’t refund because the courier couldn’t be charged for damage after five days (even though products were clearly defective from the factory and the courier shouldn’t be charged).

Order from somewhere more expensive; it’s not worth any discount. I wasted a ton of time trying to resolve this with their customer service. In the end they sent two replacement boards but it took me months and MANY emails.

I tried leaving a review on their website that included pictures, but the site didn't allow me to submit it on the two web browsers I tried. Very shady company.

Very disappointed! I am looking for some refrigerators and came across this vendor. I should have read reviews before ordering but you know when you see a good deal you want to jump. I ordered two convertible refrigerator/freezers at an excellent deal, I mean really excellent, too good to be true as it turns out. So I got the order confirmation, and then shortly after, I get a "sorry to inform you..." message about a "glitch" in the system that has resulted in the order being cancelled. They may have figured out the price point they sold the units because in checking the website today 3/2/2023, one of the units is almost 2 times more than I paid for both units. I spoke to customer service in an effort to re-order the items at the same price but "price is subject to change". So I still have a pending payment to the vendor in the bank and no chance of getting the product I ordered. They said that they will not charge me until the product ships, so I will have to wait to see if I need to file a dispute.
UPDATE 3/19/2023.
This update does not change my review, but adds to the problem. After 2 weeks of trying to resolve the issue speaking to multiple people, the issue was finally put to rest. We spoke to company representatives who said they would call us back, but never did. We "just missed" the employee who actually gave their name, several times stretching the process out longer. Finally, they offered a price that was still way beyond what the initial price we bought the products for. Their excuse was that it was an "error" except that the price I purchased the product for was on the website for several days and was only an "error" once we bought the product. This company was not willing to accept their mistake, because, "We need to make money". Understandable, but again, as with other reviews from other customers, they lost this customer for life. I don't care if they are advertising something the cheapest price, I will not buy from Global Industrial again. They'd likely have another "glitch" if the price was a good one anyway. Horrible experience. Stay away from this company.

Absolutely horrific.
I am still awaiting an order made on January 11th 2023.
At first there was a delay and the shipment was supposed to arrive on February 23rd. Now the new estimate says April 11th. Chat is limited to certain hours, but you don’t learn that till you actually start chatting. Email option doesn’t give you confirmation your inquiry went through. The only thing that happens quickly is charging your credit card. And nothing happens. STAY AWAY, these shady business is most likely engaging in some criminal activities.

I had really good services and availability with many orders that I placed with Global Industrial, I always deal with John Michalopoulos, great person to deal with, answer very quickly on emails, I had a problem with an industrial vacuum and he really took care of it at my satisfaction.
I would recommend anyone to deal with Global Industrial especially with the service I get from John.

The product was spot on BUT the service needs help doing the math. In October I ordered heavy duty plastic chain for our town’s cemetery and it was exceptional. Love it. Looks great. Met our expectations. However, I was supposed to receive a 10% discount as a new customer on the order. I have been doing battle for 1-1/2 months trying to get a $26.10 credit and they keep telling me I have already received it, which I have not. They have shown me 3 different statements with 3 different amounts, none of which is the correct amount. If and when you order anything, get it approved first before you pay or you may never see it again.

We order products from Global Industrial and have no issues with our orders. Good customer service from Carolyn Powers who has always provided prompt and professional service. Thank you!

Carolyn is my contact at Global Industrial. I find the staff at Global courteous and efficient. Global has many items that are usually reasonably priced. The challenge with ordering from them is the lead time and/or shipping costs. Once you add these in they become less competitive.

I’ve seen some pretty negative reviews here and I’m sure it’s not unwarranted however my experience was nothing but positive. I ordered a replacement part for my Jet bandsaw and was hesitant at first from all the negative reviews. So I called Jet and when talking to Jet customer support they informed me that global stocks many of their replacement parts so I went ahead and ordered through them. Received the part well packaged just a few days. Fair price and many small items ship free (not something other part suppliers do, in fact, one supplier was charging $99 shipping for a $54 part, absurd!) Great seller in my opinion

Terrible customer service. We received a damaged commercial sized fridge from global and we were told global would pick it up for no charge. They never showed. I tried calling and they never got back to me. So, I had to email them and it was an entire month that I was going back and forth with customer service via email having to repeat myself with the order number, why I was emailing, etc, because it was a new person every time. Today, I was informed that the claim had been closed and I could dispose of the fridge myself. LOL, where am I supposed to dispose of a damaged commercial sized fridge?

June 01, 2022, ordered a Warn PullzAll Winch. The sales ad said "Units available. Order NOW!!!! A week later, advised by email that the order is out of stock and an estimated delivery date is sometime in October 2022. Might that be a classic Bait and Switch? We were not in a critical rush, and could have driven 30 miles to Northern Tool and driven home with the unit, however we wanted to be patient with Global while knowing that the commercial retail sector has issues with product and staffing. A day later, received another email that said a new date for delivery is now another date in October 2022. Which was OK with us.

It is now nearly September 2022, and we inquired to confirm the delivery status via telephone call to Global, and spoke to Carolyn (I had problems understanding her however I hope that was her name.) She said the order was canceled on June 9, 2022 and we should not be upset because we were notified. I pulled up both emails from Global while she was on the line with me and their first email said delivery delayed until October and second said an updated delivery date is a date in October 2022. NOTHING ABOUT THE ORDER BEING CANCELED. Carolyn said that I 'should have clicked on the order status when I received the email and I would have clearly seen that the order was canceled'. I just got the order status in that email and intuitively did NOT search the finer print for a link to an 'order status' page.....I already had it!!!. The worst part is that Carolyn the script reader told me that any time she gets and order update, she would have known to click the order status. I wasted effort discussing the word 'intuitive' and the fact that the status was already provided without having to search out a link for a status. But she was right and I was wrong according to their policy.
Prior to Carolyn answering my call, a recording said I could hang on and take the customer satisfaction survey. Surprise...I again waited and waited and the phone simply and automatically hung up.

I was far from 'Karen / Kevin-like' and attempted to explain my position, however she was unable to veer from her script, except to offer her personal purchasing habits and how she definitely would have searched-out and clicked on the order status (even though the status is clearly provided within the body of the email).

Northern Tool......here I come, albeit 3.5 months delayed.

I don't expect I will do business with Global. Now that I searched out this complaint avenue, I see the overall ratings are far from stellar. Should have done my homework

I was concerned with all of the negative reviews, but just ordered a case of Akro-Mils storage bins with no issues. Fast, efficient and good communications. The price was significantly less than the competition but do be sure to figure in the shipping which can be quite high.

I made an order then a few days later I received a notification that some of my order was backordered. Now they want to charge me a shipping charge for the backordered items.

This company deserves zero stars. They shouldn't be in business.
We purchased this fan from Global Industrial on 5/12/2021 and we installed it on 5/14/2021. It worked perfectly until 6/15/2022. When powered on, the fan violently jerked at a slow speed and would not speed up.

We disconnected power to the fan and checked everything. The wiring in the ceiling was secure and in perfect condition. The mechanical connections were tight. The wiring inside the fan housing was also secure and in perfect condition. Nothing was visibly wrong with the fan.

6/16/2022 - We reached out to Global Industrial's (GI) customer support for technical support via their website "contact us".
6/17/2022 - GI responded to my email. They stated that our 1 year warranty expired and we needed to contact their sales team to buy a replacement.

After that email, we traded 11 follow up emails between 6/17 and 6/22. I tried to explain to GI that I knew our warranty expired and I reached out in the hopes of getting technical support over the phone. GI said they would contact their tech team and follow up with me. I sent them a 13 second clip of the fan to demonstrate the malfunction. They claimed they could not open the video. After waiting 4 days and not getting a response, I emailed them again. Again they responded that I should buy a new fan and they would ship it for free. I repeated that I was simply asking for technical support on the phone. They said they would reach out to their tech team again. At that point I reminded them that they already said that 5 days ago and I asked for a manager to get involved.

During this period, I also called GI on 6/17 and 6/20. I explained my issue and explained that I was going to try to fix the fan myself but I requested to speak with a technician about my issues. GI refused to put me on the phone with technical support. They said since the fan was out of warranty, my only choices were to buy a new fan or order a replacement part and they would ship either for free. I explained that I couldn't determine what part needed replacing if I couldn't speak to a technician. GI said I should try YouTube (which I already did before contacting them).

On 6/21, I reached out via email to Rhine Electric Company. They manufacture the motor that Global Industrial used in the fan. I sent Rhine the 13 second clip and they responded on 6/22 that it looked like a motor sensor issue (two pronged cable coming from inside the motor housing).

On 6/24, Felicia Brown (a lead customer service representative from GI) finally responded to my request to get a manager involved. She stated that she requested information from the product management team on how to proceed. She also claimed that this issue was being "worked as an escalation, therefore, there is a sense of urgency added to the correspondence". Within an hour, I thanked her for responding and gave her the information I learned from Rhine.

It is now 6/28 and I have yet to hear any response. This fan has a DC motor in it which is known for its reliability and life span. We paid almost $500 for a fan that only lasted 13 months. Global Industrial refused to give any technical support, treated their customer with utter disrespect, refused to stand behind their product, and had the audacity to suggest a fix: buy a new fan from them. As a customer, we feel betrayed. We were sold a faulty product with an obvious manufacturing defect. We were willing to fix it ourselves and simply asked that Global Industrial speak to us on the phone about the process; yet they refused. Customers shouldn't have to stand for this behavior and mistreatment. Global Industrial should be held responsible and make this problem right.

Absolutely TERRIBLE. We ordered 2 tables, so far we have had 5 errors, from damaged product from poorly built pallets, to missing pieces, to wrong parts sent. 2 tables shouldn't be this complicated. We've been working with 'customer service' for 2 weeks not and little has been resolved.

I saw some bad reviews but I got exactly what I ordered and they said it would take 10 days for delivery but I had it in three. I was very impressed and we'll order from them again.
Thank you Monty Thoroughbred Roofing and Home Design

Worst shopping experience, even worse shipping. Don’t buy from these guys if you want to receive your product when promised. They simply don’t care once you pay them, Day after day, spending hours on the phone. Ridiculous

I ordered some cardboard stock crates. They are the kind that come flat and you put them together. I was unaware of this, but when you try to put them together, they never stay together, so basically it is a completely useless purchase.

When something is unusable, obviously I would not have purchased it if I would have known this, but now I have to pay shipping and handling if I want to return it, as well as a 15% restocking fee. This is a rip off.

Don't buy from them. Returned items to them as instructed but never received my refund. They have the product and over a thousand dollars of my money.