Global Industrial Reviews 

Don't buy from them! The Canadian division of Global Industrial has poor customer service. Our company goes through a lot of N95s. Due to the pandemic, our normal supplier was short and wasn't going to be able to get any for a month. I ordered some from Global, as they said they had some in stock. Two weeks later, I get an email saying that there wasn't any in stock and that the item was backordered. A month after that, I get another email saying the same thing with an estimated delivery of another month from then. By this time, our normal supplier is back in supply, so I try to cancel the order. They don't have the item and won't have it for another three weeks. However, they won't cancel it. Let's see how many more emails I get about a backordered item before I actually get it.

My original post is below. I had part of my order delivered with the wrong item. It took quite a lot of back and forth, then I escalated the issue a few ways and they did then immediately get my items shipped (about 4 weeks after the issue started). The items I ordered aren’t found many places and I’m glad they rectified the issue and made me feel more comfortable ordering again.

Terrible Customer Service. I ordered some items a few times. On the latest order one box had the wrong items (plastic drawers instead of plastic lids). You would think this would be easy to resolve. Instead I’ve had to send photos, part numbers, and answer the same questions over and over for several weeks. Now they just won’t respond so I guess I’ll have to go through my credit card and report them to the BBB. Because they are clearly just the middle man, they can’t resolve anything timely and they don’t seem to care. I wish I had seen their BBB complaints prior to ordering. Apparently the threat of charge backs doesn’t bother them either. I just want the product I ordered and to send the product they delivered back. How hard is that?!

Very poor service. Would not allow product returned when it was ordered 3.5 months prior to the delivery. No notification of backorder. No emails were sent until the delivery occurred.

Global Industrial has become a drop-shipper!. You order a product and wait months for it to arrive from China (if you're lucky enough to get it)

This company is extremely unprofessional. I placed a $5000 order and only received a portion despite the fact I was told that everything was in stock at the time of my order. I had to call multiple times to get updates. After two months their emails stopped. It was 8 months after my order when I called for an update and found out my order had been cancelled. I called because I wanted to know what happened and if they couldn't produce the rest of my order, I wanted to return what I had already received. They refused. Who wants part of a set? I felt completely tricked. I wanted everything to match and spent a lot of money to achieve a certain aesthetic. They wouldn't even issue a partial refund for their inability to produce my order in 8 months. I will never order from them again and advise others to go elsewhere for their purchases.

They are the worst customer service of anyone. We ordered $5000 worth of a product and they said it would be here the 23rd of October. The 23rd came and went. I contacted them several times and they basically said I needed to contact the trucking company. Low and behold the trucking company "LOST" the load. They looked for 2 days could not find it. Went back to Global and they said they had to give the trucking company 72 hours to look, fine. Then when I reached out about replacement after that time frame, they said they had to give the trucking company another 72 hours. Uh excuse me, who are you trying to impress, the customer or the trucking company? Global told me to take a refund or wait. So we cancelled the order and reordered. They have done everything possible to stall getting the new order out. When the new order was placed, the initially said "Oh we can have it there by Wednesday the 10th". As of Monday the 8th they have not sent us any notification if the shipment went out. When we asked about THAT, they passed us around like a cheese plate and the last person said they have "24 hours to respond to us". We really don't think the initial order even went out. It is a highly desired item that we were unable to find anywhere else. Suddenly THIS dog has 26 of them? Stay away from them! You have been warned by all of these reviews. I was out of the office the day they were ordered. I wish we had never gone to them.

I had problems from the very start but, A Global Manager named Ethel reached out and informed me she would make sure everything would run smoothly and she would put her best Modular Inplant Salesperson on it, So I ordered six (6) of the above offices and Global gave me an ETA of 10/13/21. I decided to check on the order on the 12th and was informed they had accidentally canceled my order. After speaking to The salesperson Karen Spates, I was assured it would be rectified. I get an e-mail the next day saying the best they could do was January of next year. I have chosen to stop doing business with Global. I even spoke with their customer service and the lady actually giggled at our problem.

I made a purchase and it took much longer than estimated. We could not wait any longer and had to cancel the order. Its been 5 months and Global Industrial has not returned the money. Call every week and never get the issue resolved. This has been a very bad experience and the purchase was over 5k.

I purchased a $750 dehumidifier for my basement. It operated well for 15 months. When it stopped working, i called customer support for suggestions on where to repair it. It was 3 months out of warranty — ‘check the internet.’ No-one carries the parts for the obscure Chinese manufacturer. So i have an expensive, non-operating unit i cant fix. I wont purchase from them again. They sell Chinese garbage and cant support their products.

This company sucks. The manufacturer sucks. Don't waste your time or money on them. Their return policy hurts customers. They will say that they can accept your return but will wait a month and a half to reach out to you to say they can't accept the product without original packaging. That is pathetic. We are out $400+ because we don't have the original box. The customer service reps are THE WORST. SO RUDE. One hung up on me. DO NOT WASTE your money!!! You will regret it!! This product was ok but was too big for the area we needed. It was never used and they still won't accept the product back. I would give them 0 stars if I could. We are even considering taking this company to court. The communication is nonexistent and they will just be mean to you because you want to return their product. Absolutely terrible experience.

This company is disaster. Worst costumer service. They charge very expansive shipping rates and it never gets on time. will never buy anything from them. Build.com is so much better

Shipment not as advertised. Said I was to have it on the 4th and didn't receive the shipment. Was told I needed to call and schedule the delivery date and time. Now I will not get my shipment until sometime next week. Will never do business with this company again.

Just about EVERYONE is having issues conducting business right now, with COVID and it's effects, but Customer Service is still alive and well at Global Industrial. I just spoke with Odessa in C.S. and she was as pleasant as she could be in helping me!!! My issues are not with Global, but rather with the freight company. I ended speaking with a supervisor, Jennifer, and she was just as helpful, accomodating and was able to take care of my issues right there on the spot. Remember: everyone is under a lot of stress these days - be pleasant to one another, as these ladies were with me, and you'll get more accomplished!!!

there customer service and warranty is absolutely the worst I have seen. they never reply or respond to your email or call, and when they do they keep repeating the same sentence no mater how you answer there questions. they will absolutely do anything to run you out of your warranty, then when you need a part no one will follows up with you, no one. I request/ordered a part 8 weeks ago and they just emailed me and asking if I need that part. I out source that part and fixed the pally jack 6 weeks ago. How could they expect their costumer run their business, why would they want to put their costumers in this kind of situation????????

I can’t get anyone to talk to me about a product I ordered by mistake that costs more to ship back than I paid for it. Been on the phone over an hour on hold already.

Bad company
I ordered several items back in January, one item arrived broken. Contacted Global Industrial and received an email stating it would be replaced at no charge (which it should have). Fast forward to today (7 months) and many emails of ship dates that never came.an email saying to call that they a substitute. So, I do and was was told I would have to pay pay for the replacement since the replacement cost more. So I asked for a refund of the broken one. To be told probably not. Be careful of this company this is not the first encounter I've had with Global Industrial with extended delays in shipping even when there web sitse says there is plenty in stock. Their products are over priced for subpar products. Do your research there are better companies out there selling better products at the same prices.

Global Industrial had just what I needed a face shield and helmet. The picture showed both but I missed two things. 1. it can not be returned. 2, shield seperate. So when it arrived without a clear face shield I went to the online help. The operator located the shield and gave me the part number. When that arrived it was the wrong size. Another call and 15 minute hold they found the unpublished part. But it was no available. No refund for that either. It's like shopping a yard sale. Nothing is as it seems.

This company is a joke I called 3 times for a vac motor on the floor scrubber and was told I needed serial number so I called back.No sir the girl said just model number she said she can't find it in the computer.called a third time and they told me it was no longer made.I just got parts last month.

One star because there wasn’t a 0 star. I ordered 2 boxes of pain stoppers 10 months ago and was told it was on back order. After 3 months of waiting and not getting a response to emails I cancelled the order and had my debit card changed. I received the package today. June 24 2021. Never going to order anything from them again. Guaranteed!!!

Placed an order at 4:30 AM on a Saturday, and cancelled it within 15 minutes when I realized I ordered the wrong thing. They of course then tried to play hard ball and didn't want to cancel the order, despite being cancelled within 15 minutes, and being placed in the middle of the night on a weekend when nobody was working. They claimed they couldn't cancel it because it was being prepared for shipment already. Then I get an automated email from them stating that what I ordered is actually out of stock and is going to be delayed by a month. So I guess they lied about my order already being prepared for shipment.

I messaged them again, and told them to cancel it since they didn't even have it in stock. I informed them if they still tried to send it, I would fight the charge. Well of course, when it came back in stock, they sent it anyways.

After threatening to go to the BB, they finally took it serious and apologized, and eventually offered to refund my money, although they did try to blame it on me by claiming I didn't cancel it until after it had been shipped. However, when I got the refund, they didn't even refund the whole amount. They kept about 1/3 of the original charge. Horrible company to work with.