Played a couple of weeks, won some fair amounts, however played tonight and it all went downhill. The usual pay-outs failed to materialize, So I decided to quit. You keep playing hoping for the same... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really very helpful customer support. Special mention to Teresa who helped me when I got confused over wagering requirements. She saved me from losing over £200! Eternally grateful to her. Oh, grea... Toon meer
Bedrijf heeft geantwoord
I’ve been a customer for a few years but stopped playing due to the length of time for withdrawal, I played today withdrew £100 super speedy , money received in minutes and no problem registering a ne... Toon meer
Bedrijf heeft geantwoord
I am still awaiting response regarding id verification from Friday and was told 1-3 working days but have now been told to keep waiting. Honestly this company is doing everything possible to not pay o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Glossy Bingo
Geschreven door het bedrijf
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contactgegevens
Verenigd Koninkrijk
- support@glossybingo.com
- www.glossybingo.com
3,9
Goed
775 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
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Still not received my withdrawal very…
Still not received my withdrawal very frustrating, I keep being told it's been processed but nothing!! I'm not willing to spend anymore money on this site if this is not sorted.
13 maart 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Katie,
I'm truly sorry to hear about the delay you're experiencing with your withdrawal. I completely understand how frustrating it must be to await your funds and receive no updates.
Rest assured, I've escalated your concern to our finance team for immediate investigation. We take matters like these very seriously, and we're committed to resolving this issue promptly.
Please provide me with your account details via private message, and I'll personally ensure that your withdrawal is given the highest priority.
Thank you for your patience and understanding. We value your trust and will do everything in our power to make this right.
Regards,
Glossy Bingo
Great customer service from Paul
11 maart 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Margaret,
Thank you for your positive review of our site. We are glad to hear that you found our team very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Berry fast pay outs good customer…
Berry fast pay outs good customer support overall great
4 maart 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Thanks for the great review, Badboy Bonner!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Customer service
Patrick was very helpful with the query that I had.
2 maart 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Joanne,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Used the chat and was assisted by… very helpful
Used the chat and was assisted by Patrick. Very helpful
1 maart 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Thanks for the great review, Ib Ze!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Verification & Withdrawal
I have just joined this site an have attempted to make a withdrawal, I was required to send in documents which I have, I was informed by Teresa that all documentation was recieved and no more was required, I as then informed by Rachel that my account was now verified and payment would be processed by the 22nd by 6pm. I have had no confirmation my account is still suspended. I have continued to ask via the chat for an update and had several different responses again asking for documentation or it will be processed by 6pm. My emails have gone ignored since the 21st
EDIT: I have been contacted by glossy bingo and have recieved notification of withdrawal however it is for much less, I have contacted them directly and have been assured my withdrawal for £700 will be processed. I will update again when I recieve the money and how much it was
19 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Couragly,
Thank you for bringing this matter to our attention and for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you have encountered while attempting to make a withdrawal from our site.
We understand the importance of timely and transparent communication, especially when it comes to account verification and withdrawal processes. It is disappointing to hear that your interactions with our support team have not met the standards we strive to uphold.
We have reached out to you to ask for more details which will help us to locate your account.
Please accept our sincerest apologies for any delays or confusion you have experienced. We are committed to addressing your concerns promptly and effectively.
If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are dedicated to restoring your trust in our services.
Thank you for your patience and understanding.
Best regards,
Glossy Bingo
Disappointed
Starts out promising but the jackpots become harder to trigger and instead of winning decent amounts your only winning pennies you could spend hundreds and have nothing to show for it
21 februari 2024
Antwoord van Glossy Bingo
Hi Jaime,
Thank you for sharing your experience with us. We understand your frustration and want to assure you that our games are designed to be fair and random. The outcomes are determined by complex algorithms to ensure fairness for all players. However, we also understand that luck can sometimes be elusive, and winning streaks may vary for each individual.
We value your feedback and would like to help improve your experience. Please reach out to our customer support team so we can investigate further and address any specific concerns you may have. Your satisfaction is important to us, and we strive to provide an enjoyable gaming environment for all our players. Thank you for bringing this to our attention.
Best regards,
Glossy Bingo
I love Glossy bingo....
I love Glossy bingo..... really good customer support so friendly and understanding....
Lots off bonus and fair play I've had some big winnings on both bingo and slots ...so many fun hours off play with Glossy and there sister site's....it can get a little frustrating with the pay out time but if you withdraw before 8 am UK time you will get your winnings same day really reable and trust worthy
Thank you for a lot off fun Glossy bingo
Kind regards Tammy Jespersen
17 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Thanks for the great review, Tammy!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Absolutely shocking site
Absolutely shocking site, played big bass splash and as soon as I won on a bonus round it kicked me from the game withheld my winnings and wouldn't let me back into the game, contacted C.S only to be told it was a fault my end and my error even though when I tried to load the game it said I was not logged in, but I could load and play any other game on the website my winnings weren't even that big but that's not the point kicking a player out of a game and then not receiving the winnings is dodgy at best so I would avoid this website at all costs. Customer support was poor and tried to claim it was all my error and that I had not won anything.
14 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Dave,
Thank you for bringing this to our attention, and we're truly sorry to hear about the experience you had while playing Big Bass Splash. We understand how frustrating it must have been to encounter technical issues during a bonus round and not receive your winnings.
We assure you that providing a seamless and enjoyable gaming experience is of utmost importance to us, and we take your feedback seriously. It's unfortunate that you were unable to continue playing the game and that the customer support experience fell short of your expectations.
Please know that we are actively investigating the issue you encountered to prevent similar incidents from happening in the future. If you could provide us with more details about your experience, such as your account information and the time of the incident, we would greatly appreciate it.
Once again, we apologize for any inconvenience this has caused you, and we hope to have the opportunity to make things right. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can assist you with.
Best regards,
Glossy Bingo
Very helpful customer service
Very helpful customer service. Big shout of to Teresa.
13 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Kelly,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
I am so disappointed
I am so disappointed, at my treatment. Over a week waiting for payment, 5 days since I was checked with my documents, messed about feel let down ,very quick to send me notification on daily deals and take my money but won't pay out , very poor business
11 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Steven,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you have encountered regarding the delay in your payment and the handling of your documents.
Your feedback is incredibly valuable to us, and we take your concerns seriously. We have identified the issue you've experienced and are actively working to ensure that such delays and inconvenience are minimized in the future.
We understand the importance of providing timely and efficient service to our customers, and we regret that we fell short of meeting your expectations in this instance.
If you have any further concerns or would like to discuss your situation in more detail, please feel free to reach out to us directly. We are here to assist you and ensure that your experience with us is a positive one.
Thank you for your understanding and patience.
Best regards,
Glossy Bingo
Spoke with Andrew this morning
Spoke with Andrew this morning, he was very helpful and quick to look into my query.
10 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Eileen,
Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Sunt foarte încântat
1 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Thanks for the great review, Mariandmv!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Amanda was very helpful when I had a…
Amanda was very helpful when I had a query. Very prompt with a reply
5 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Linda,
Thank you for your positive review of our site. We are glad to hear that you found Amanda very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Spoke to Patrick today brilliant…
Spoke to Patrick today brilliant service and sorted my problem straight away
2 februari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Katie,
Thank you for your positive review of our site. We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Jessica from customer support was very…
Jessica from customer support was very fast and effective when resolving an issue of me not being able to use 40 free spins on a certain game. She resolved my query by giving me 40 free spins on another game and this was hasselt free and instant. Thank you Jessica
31 januari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Steven,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Theresa was very kind and quick at…
Theresa was very kind and quick at getting back to me really happy with the service
30 januari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Thanks for the great review, Abdul!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Antwoord van Glossy Bingo
Thanks for the great review, David!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
I live in the UK England my benefits…
I live in the UK England my benefits are job centre my address is 16 norbreck road Thornton cleavleys Blackpool Lancashire
24 januari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Thanks for the review, Charlie.
However, we are not sure if this is for Glossy Bingo? Our Team is available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
very warm welcome from Patrick very…
very warm welcome from Patrick very well spoking go out way to help you all in all 10 out 10 for service tonite
21 januari 2024
Review zonder uitnodiging
Antwoord van Glossy Bingo
Hi Victoria,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
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