Terrible, terrible customer service. They sent out the wrong order which they admitted was their error and expected me to pay for the return in order to be refunded. All I actually wanted was the it... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic quality! The necklace and anklet set arrived and after months of teething pain for my 1 year old and hourly wakeups, he was settling more easily and slept for five hours and has done similar... Toon meer
Very poor quality and like other review stated no authenticity card supplied. Expensive to buy and paid extra for faster delivery but still took 3 weeks. Extremely bad customer service. Anklet broke a... Toon meer
Amazing company not only is the Amber necklace lovely the catch did break after a short time. However I messaged the company not expecting anything just some advice on how to fix the issue but without... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We provide truly unique and affordable Baltic amber jewellery for you and your family. Over the years our business has been continuously excelling in customer satisfaction. Our goal is to maintain the trust and respect of our valued customers while providing top quality products and timely services.
Contactgegevens
Ehitajate tee 110, 13517, Tallinn, Estland
- sales@goamber.com
- www.goamber.com
2,6
Slecht
90 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Go Amber Teething Bracelet
Item never arrived, no correspondence from the seller. I believe the company is fake, as this is the second time this has happened. A dispute has been put via my bank.
22 november 2022
Review zonder uitnodiging
Antwoord van Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
The package was shipped the same day without any delay on our side. Currently all postal deliveries are being delayed by Royal Mail due to strike action, they are not the most reliable and unfortunately, we are unable to influence this.
Also sales team reply to all incoming emails within 24-48 hours (not including weekends and public holidays). If you have not received email reply, please check your Spam folder just in case reply email got delivered there instead of your inbox.
Best Regards
/GoAmber
Product not delivered
Product not delivered (ordered 4 brackets costing £70) and cannot get through to any customer service team. Really disappointing and wish I’d have read these reviews first before purchasing.
Updated based on Go Ambers response - emails were not replied to. I ended up having to post on recent Instagram posts to get a response. Have since managed to get my money back through my bank thankfully. Find another provider based in the UK.
7 december 2022
Review zonder uitnodiging
Antwoord van Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
All of the deliveries were delayed by Royal Mail due to strike action and according to the workshop records sales team replied to all of your emails explaining the reason of delay.
Here is the log file with dates of email replies:
On Wed, Nov 30, 2022 at 10:49 AM
On 2 Dec 2022, at 13:57
On 4 Dec 2022, at 07:00
On 7 Dec 2022, at 19:42
On 21 Dec 2022, at 21:26
Really great service
Really great service, my first product strangely snapped in his sleepsuit however Goamber replaced it immediately and I received a new one in the post. I have not been able to use it long enough to see what effects it may have but I’m happy with my purchase and it looks very stylish!
5 december 2022
Review zonder uitnodiging
Didnt arrive!! Terrible service!!
Didnt arrive and they keep saying they've sent a replacement but its been MONTHS!!! Will be filing a case with my bank!! THIS WAS NOT DURING ROYAL MAIL STRIKES. THIS WAS ORDERED IN AUG 2022 AND THIS COMPANY WAS SO RELUCTANT TO SEND A REPLACEMENT
13 november 2022
Antwoord van Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
Currently all of the deliveries were delayed by Royal Mail due to strike action. If the item is damaged or lost in the post, sales team will ALWAYS refund or replace the missing item as per Terms & Conditions.
If you have not received your refund or replacement, please contact our sales department via email: sales@goamber.com
Kind Regards,
Elizabeth
I paid for 3 bracelets and only…
I paid for 3 bracelets and only received 2. No one answers the customer service number or replies to emails! Disgraceful service!!
31 oktober 2022
Review zonder uitnodiging
Antwoord van Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
Sales team issued a full refund for the missing item and also replied to your email request the same day. If you have not received email, please check your Spam folder just in case reply email got delivered there instead of your inbox.
Best Regards
/GoAmber Sales Team
Great reply and communication regarding replacement
I recently bought a matching bracelet and necklace for my daughters birthday, and the clasp bit broke, (probably just a faulty one) and I asked if they would replace it, providing evidence they did straight away. I am very grateful for this and I absolutely love it as always ❤️
7 oktober 2022
Review zonder uitnodiging
Happy!!
I purchased the Amber anklet a while ago and as it was too big for my baby (she’s only little due to being prem) I was trying it on her regularly
Unfortunately the clasp came loose. I contacted goamber and had a reply quickly and they arranged a replacement. It’s perfect and actually fits her which is even better
Very good customer service
I look forward to buying more products
Thank you
20 september 2022
Review zonder uitnodiging
Effective
Effective, fast, pleasant communication and feedback. Thanks for your help and honesty! I am very satisfied with the product I ordered, I wear it with great pleasure! I recommend it!
5 september 2022
Review zonder uitnodiging
Scam
Has been well over the estimated delivery time they guaranteed me to receive my order by. The shipping link doesn’t work that they included in their email to me neither. Avoid this company, massive scam.
15 augustus 2022
Review zonder uitnodiging
Antwoord van Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
The package was shipped the same day without any delay on our side. Postal deliveries via unregistered economy shipping method are constantly being delayed by Royal Mail, they are not the most reliable and unfortunately, we are unable to influence this. If the item is damaged or lost in the post, sales team will ALWAYS refund or replace the missing item as per Terms & Conditions.
Best Regards
/GoAmber
SHOCKING
SHOCKING! Took my money never received item! Ignore emails. Been waiting over 3 weeks !!!!
Reported to trading standards.
26 augustus 2022
Review zonder uitnodiging
Antwoord van Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
If the item is damaged or lost in the post, sales team will ALWAYS refund or replace the missing item as per Terms & Conditions. For further questions please contact us via email: sales@goamber.com
Kind Regards,
Elizabeth
Absolutely disgusting!!!
Absolutely disgusting!!!! Robbing people with small babies for money!! I have ordered my small 5 month old baby two bracelets for teething and I paid £37 and it’s been over a week no email nothing!!! You all should be ashamed of your self taking money from mums that can’t afford to buy much and £37 to someone who is on mat leave is a lot!!!!! I hope what your doing to people comes back to bite you and personally you should get a proper job and stop poncing from other people !!! AVOID AVOID AVOID
1 juli 2022
Review zonder uitnodiging
Antwoord van Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
The package was shipped the same day without any delay on our side. Postal deliveries are constantly being delayed by Royal Mail, they are not the most reliable and unfortunately, we are unable to influence this. If the item is damaged or lost in the post, sales team will ALWAYS refund or replace the missing item as per Terms & Conditions.
Best Regards
/GoAmber
I bought amber necklaces for all my…
I bought amber necklaces for all my family. We all love them .I had a problem with one of them , but after I wrote to them,they replace the necklace very quickly. I am totally recommend GoAmber. ❤️
4 mei 2022
Review zonder uitnodiging
Anklet arrived and fits great on my…
Anklet arrived and fits great on my 3month old. Will order from here again when he out grows it.
12 april 2022
Review zonder uitnodiging
Great products
Great products, amazing quality and I really do believe it helps my little boy. Since he has worn it his reflux has completely gone. Great customer service too!
12 april 2022
Review zonder uitnodiging
Quick and easy to order
Quick and easy to order. Received my sons anklet just a short time after ordering. Love it.
10 april 2022
Review zonder uitnodiging
The amber beads are not like the…
The amber beads are not like the picture they are smaller. It's a little bit big but it seems to be working for my granddaughter. I put it on her ankle. I would recommend
24 februari 2022
Review zonder uitnodiging
Arrived on time and very pretty on my…
Arrived on time and very pretty on my son!
24 februari 2022
Review zonder uitnodiging
Love my purchase for my son neckleand…
Love my purchase for my son neckleand ankle set lovely colour
21 februari 2022
Review zonder uitnodiging
Fantastic
Fantastic!
I’ve used GoAmber teething beads for all of my nieces and nephews, the products are beautiful and yet sturdy. Can’t fault them, plus delightful customer service!
Thank you GoAmber!
18 februari 2022
Review zonder uitnodiging
Beautiful set
Fantastic quality! The necklace and anklet set arrived and after months of teething pain for my 1 year old and hourly wakeups, he was settling more easily and slept for five hours and has done similar since - a complete unknown for us previous. I’m so glad our neighbour recommended this set as its honestly made such a huge difference and our boy is a happy little soul once again! Plus, the raw amber looks stunning, he gets so many compliments x
17 februari 2022
Review zonder uitnodiging
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