Please do not use this company for any deliveries as they are an awful company who don’t care about anyone else. Their service is not just bad but the way they treat their drivers is worse. They are... Toon meer
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Lees wat reviewers zeggen
Ordered from Bedford Chicken George. No food turned up after an hour when we were originally told 15-30 mins. We had to ask for an update to. E told they have no delivery drivers & could not te... Toon meer
Bedrijf heeft geantwoord
GoGetters do exactly as their name suggests!! Had great deliveries from them every time - both in Ware & Hitchin. Always deliver with a smile & a “enjoy your food comment” or the like. They’ve always... Toon meer
Bedrijf heeft geantwoord
Highly recommend Go getters , friendly helpful delivery drivers , prompt replies to any queries via online chat . Food arrived hot and on time , with added bonus of being able to track every stage o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GoGetters is a fast growing, on-demand food delivery service with a big difference. By working with a carefully curated network of quality local, independent, restaurants GoGetters is able to offer its partners and customers a quality of service unmatched in the sector. GoGetters is incredibly proud to provide the UK's local hospitality economy with the platform to share their passion and produce with a discerning customer base who aren't prepared to compromise on quality when it comes to convenience. We help communities thrive.
Contactgegevens
Verenigd Koninkrijk
- customersupport@gogetters.co.uk
- www.gogetters.co.uk
3,1
Gemiddeld
184 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery always quick and on time
Delivery always quick and on time. Don’t really have any negative to say and the food is always hot on arrival
14 mei 2024
Review zonder uitnodiging
Lucha libra is amazing
Lucha libra is amazing! Delicious food and great prices !
Thank you
14 mei 2024
Review zonder uitnodiging
I've used Gogetters quite a few times…
I've used Gogetters quite a few times now and they always provide such a great service. My order is delivered on time and the driver is always courteous. Would definitely recommend.
21 mei 2024
Review zonder uitnodiging
Good for delivery
Food travels well and delivery is accurately tracked.
16 mei 2024
Review zonder uitnodiging
They are always on top of any order…
They are always on top of any order independently of where we order from.
Once there was an issue with an ingredient found in one of the burgers and they immediately contacted us on their own to confirm the type of allergy before proceeding with the order.
Super responsive: Whenever there is a huge delay and you write to them they always respond super fast and trying their best to resolve that either with a refund or by ensuring this is will not happen again.
Their drivers are very quick and the best feature is that they seal the food bags, and add a time stamp, so you are always 100% that food is not compromised!!
I wish every provider of such a service was like GoGetters. We are always confident when ordering via them.
20 mei 2024
Review zonder uitnodiging
Great service
Drivers are always very polite and punctual. Can use the app to see exactly where your order is.
20 mei 2024
Review zonder uitnodiging
Good service and food was hot
Good service and food was hot. Friendly service as well.
21 april 2024
Review zonder uitnodiging
Antwoord van GoGetters
We're really glad you enjoyed the service Jason! Have a great week - GoGetters team
The service was fast and efficient and…
The service was fast and efficient and the driver was courteous and delivered when it was said to be delivered. Our food was hot and delicious.
Thank You
1 mei 2024
Review zonder uitnodiging
Antwoord van GoGetters
Thank you for the kind feedback Joe! Have a lovely week - GoGetters Team
Love go getters as it’s the only app…
Love go getters as it’s the only app that will deliver chicken gorge. It always comes on time aswell :)
1 mei 2024
Review zonder uitnodiging
Antwoord van GoGetters
We're so glad you enjoyed the service! P.s you can't beat a Chicken George;) - GoGetters Team
Ordering and tracking really easy
Ordering and tracking really easy. Needed to message regarding not being sent the dips we asked for and they credited my account in 5 minutes. Been using them for ages and will continue to.
18 mei 2024
Review zonder uitnodiging
Antwoord van GoGetters
Thank you for the great feedback Anna! - GoGetters Team
Best for ordering online from...
Of all the online delivery firms out there, this is the business that has been set up with local businesses and customers in mind.
If there are issues, they are corrected without fuss.
24 april 2024
Review zonder uitnodiging
Antwoord van GoGetters
Mistakes happen, its about how that mistake is resolved that matters. Thank you for the lovely feedback Jody! - GoGetters Team
Amazing delivery service!
The delivery drivers are polite, friendly and respectful. My food is always delivered hot & in perfect condition.
Thank you GoGetters
20 mei 2024
Review zonder uitnodiging
Antwoord van GoGetters
Thank you for the amazing feedback Taryn! - GoGetters team
Food took much longer than quoted, missing items
Food took much longer than quoted. Not all items arrived, told driver and was told we had to query with store. Raised a ticket to be then be told nothing GoGetters can do as store said all food left store. So I’ve paid for food that I didn’t get and apparently nothing I can do. So avoid of you don’t want your money stolen…
21 april 2024
Review zonder uitnodiging
Antwoord van GoGetters
Hi Phillip,
Thank you for reaching out to us.
I do apologise that your order did not arrive as expected. I can see this was already investigated, but i would like to speak to you further to see if we can come to a different solution for you.
Please contact me directly on amyh@gogetters.co.uk. I look forward to hearing from you!
Kind Regards,
Amy
Head of Customer Service
Ordered food to say it would arrive…
Ordered food to say it would arrive within the hour. It arrived two hours later…Not only did it arrive late, the food had been opened, the cans of drink damaged and the food was stone cold. Awful service , and apparently not the first time Ali has done this to people!
6 april 2024
Review zonder uitnodiging
Antwoord van GoGetters
Good afternoon,
I am very sorry for any inconvenience caused on the evening of your order. This is not the level of experience i would expect for any customer, and i would like to speak to you in regards to your visit with us.
Please contact me directly on amyh@gogetters.co.uk and we can come to a solution for you.
Kind Regards,
Amy
Head of Customer Service
Will never use again
Awful service. Ordered food at 7pm app said would be delivered at 8.25pm. Everytime we checked the app it just kept pushing it back. Cold food arrived at 9.35pm. If you can't deliver the food on the time that you say it will arrive don't accept the order. Then we can make other arrangements. Three starving kids to deal with. On top of this it is ridiculously expensive. Will never use again.
28 maart 2024
Review zonder uitnodiging
Antwoord van GoGetters
Hello Matthew,
Firstly, i'd like to apologise for any inconvenience caused on the evening of your order, and for any delayed response from us. Our estimated time of delivery is given to you upon placing your order, and i am sorry for any disruption caused to your evening from us not meeting this standard.
I'd like to speak with you regarding the above, do please contact me directly on amyh@gogetters.co.uk so we can move forward and come to a solution for you!
Kind Regards,
Amy
Head of Customer Service
Late delivery damage order
Late delivery , broken food seals ,cold and damaged food , wrong drink delivered amand cam looked like it had been ran over , other than that it was great
28 maart 2024
Review zonder uitnodiging
Antwoord van GoGetters
Good afternoon Michael,
Thank you for leaving a review with us.
Firstly, i do apologise for any disruption caused to your evening from your order not arriving as expected.
I can see from our records that we reached out to you to advise we had passed your query onto our escalation team, who would be in contact within the allocated escalation process time.
I contacted you on 2nd April to advise that as you had provided us with images and we had investigated your query with the store and our driver team, a full refund was processed back to your original payment method.
I do apologise for any inconvenience caused by the above, please do reach back out to us if you would like to discuss the above further.
Kind Regards,
Amy
Head of Customer Service
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