Golden Moments UK Reviews 

227
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Our experience was made great by the Tour Guide John, he was so knowledgeable and passionate about Ibrox and Rangers Football Club, he was so informative and had plenty of banter. The tour itself was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

All aspects of the trip were first class. Staff attentive, food glorious carriage superb. The entertainment was timely and just enough. The timetable was kept but not rushed in any way. Very minor iss... Toon meer

Beoordeeld met 5 van de 5 sterren

I received a voucher for Theatre and Afternoon Tea for Two for my birthday and we booked to see Wicked along with the Wicked Themed Afternoon Tea! The process was very easy, we just let them know the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Cosa vuoi quando regali qualcosa a qualcuno di importante? Sorpresa, felicità, emozioni... ottimo! Con l'esperienza che ho fatto grazie a loro ho provato tutto questo e molto altro! Assistenza impecca... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel

Informatie afkomstig van verschillende externe bronnen

With over 5,000 gift ideas, experiences and days out in the UK, Europe and beyond, Golden Moments is the best gift experience company.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

227 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(227)

8 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Quick delivery, good service!

I ordered the personalised fragrance set which arrived very promptly - very pleased!

19 juli 2019
Review zonder uitnodiging
Logo Golden Moments UK

Antwoord van Golden Moments UK

Hi Ms C A,

I am glad to hear you are pleased with your purchase, thanks for taking the time to review us!

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Great :)

Great experience, would use them again :)

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Rachael,

I am happy to hear you had a Great Experience.

Thanks for the fab review!

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Excellent from start to finish

Excellent from start to finish, thank you Darren.

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Karen,

I have passed your thanks over to Darren, he is grateful for your lovely feedback.

Thanks for taking the time to leave a great review.


Zoe
Customer Experience Manager

Beoordeeld met 4 van de 5 sterren

Change of supplier / location, but still enjoyable

Easy to book once you found what you were looking for. Our afternoon tea experience was good, but not as it should have been due to a change of location, but still enjoyable (and the bonus of it being half the price so we can repeat the experience)

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Patricia,

Thanks for your understanding with the change of supplier issue, we are just glad you still enjoyed your experience!

We appreciate you taking the time to leave us a review.

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Amazing experience with Zoe

Hi , I am aiman and I was the winner of Cushelle zooper cooper zoo days out. It was an excellent experience. Zoe from golden moments was our organiser of the holiday. She booked a really nice five star resort for us to stay in knowsley, we picked Knowsley safari park to visit from the vast choices she gave us. The whole trip was financed by golden moment by Cushelle and Zoe was managing everything. it was a super experience for not only my 6 years old but for all of us. On the day of visit Zoe booked us a guided tour of safari park that includes; an hour land rover experience with a professional guide , safari drive, all animals experience specially the sea lions, my daughter thoroughly enjoyed every bit. It was a best experience for adults and kids. Then Zoe booked us a luxury spa hotel at knowsley which was marvelous. We had an amazing time. Zoe was in contact with us all the time, she made us feel very special by booking a very special tour. She guided us all the way about booking details and tour. She is an amazing organiser and we were so happy and satisfied by her help & guidance

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Aiman,

Thank you so much for taking the time out to write such a detailed review of your experience at the Zoo.

It was my absolute pleasure to organise for you and your family and it makes me smile to know you all had such a lovely time together, making memories you will never forget :)

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Our Golden Moment was a Glasgow City Bus Tour

Our Golden Moment was a Glasgow City bus tour this tour itself was very informative and extremely enjoyable, we booked this tour through Golden Moments the service provided was quick and simple to use. I will have no hesitation of using them again should the need arise

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Samuel,

Happy to hear you enjoyed your bus tour and the team made the process nice and easy for you :)

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 4 van de 5 sterren

Thank you

Very helpful staff who certainly do their best for you....

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Jacken49,

Thanks for the great feedback!

Cheers

Zoe
Customer Experience Manager

Beoordeeld met 2 van de 5 sterren

What an awful way to try and book an…

What an awful way to try and book an afternoon tea! You don't know where you are going or when unless you chase and then you find out that although your gift was for a £50 experience you are booked for one that is under £40 and they take money for booking it!! Would never use this company again.

18 juli 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First Class Customer Service

First Class Customer Service! Very happy with the whole process

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Alan,

It's always lovely to hear we have delivered and our customers are happy, thanks for taking the time to leave a First Class review.

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Very good experience

Very good experience, extremely helpful and quick at responding to queries. I was very happy with my purchase and the recipients were impressed with their acre of land on the moon so much so I purchased more as gifts. Thanks so much.
Siofra

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Siofra,

What a unique gift I am not surprised they loved it!

Cheers for your amazing feedback.

Zoe
Customer Experience Manager

Beoordeeld met 4 van de 5 sterren

Very helpful

Very helpful initially. Booking was very easy. Once booked I realised my venue in Nottingham was going to be Patisserie Valarie. I then asked if any other venue in Nottingham for either Afternoon Tea or just food but advised not in Nottingham. I then confirmed I would then continue with my booking for Pattiserie Valarie @ Nottingham.
Overall, very prompt returning my email & addressing my query.

18 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Sandra,

Thanks for your feedback, we are always looking to source new suppliers to increase the choice in all of our locations and hope to be able to offer more choice in the future.

We appreciate you taking the time to leave a review.

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Went above and beyond to arrange our…

Went above and beyond to arrange our trip

18 juli 2019
Review zonder uitnodiging
Logo Golden Moments UK

Antwoord van Golden Moments UK

Hi Carla,

That's great to hear, thanks for taking the time to feed that back to us!

Cheers

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Excellent experience

18 juli 2019
Review zonder uitnodiging
Logo Golden Moments UK

Antwoord van Golden Moments UK

Hi Ann,

I am pleased to hear you enjoyed your experience!

Cheers for the feedback.

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

great experience using site

great experience using site, quality products :) thank you

18 juli 2019
Review zonder uitnodiging
Logo Golden Moments UK

Antwoord van Golden Moments UK

Hi Chris,

Thank you for your great feedback!

Cheers

Zoe
Customer Experience Manager

Beoordeeld met 3 van de 5 sterren

Afternoon tea

The voucher was £50 however the actual afternoon tea was worth £25 for two so double the price using the voucher. Has specified a time however this hadn’t been passed on to the place we went to. Id of been gutted if I had purchased this and I personally would’ve felt ripped off. The afternoon tea was lovely though.

Edit: I have been contacted by Golden moments today to explain that there had been a bit of a glitch with changing suppliers of this experience and I still have money on my voucher to use. Hopefully my next experience will be less confusing.

18 juli 2019
Review zonder uitnodiging

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