Golden Moments UK Reviews 

227
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Our experience was made great by the Tour Guide John, he was so knowledgeable and passionate about Ibrox and Rangers Football Club, he was so informative and had plenty of banter. The tour itself was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

All aspects of the trip were first class. Staff attentive, food glorious carriage superb. The entertainment was timely and just enough. The timetable was kept but not rushed in any way. Very minor iss... Toon meer

Beoordeeld met 5 van de 5 sterren

I received a voucher for Theatre and Afternoon Tea for Two for my birthday and we booked to see Wicked along with the Wicked Themed Afternoon Tea! The process was very easy, we just let them know the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Cosa vuoi quando regali qualcosa a qualcuno di importante? Sorpresa, felicità, emozioni... ottimo! Con l'esperienza che ho fatto grazie a loro ho provato tutto questo e molto altro! Assistenza impecca... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel

Informatie afkomstig van verschillende externe bronnen

With over 5,000 gift ideas, experiences and days out in the UK, Europe and beyond, Golden Moments is the best gift experience company.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

227 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(227)

8 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Natalia was super efficient

Natalia was super efficient, communication was brilliant and her skills to answer all my awkward questions was fantastic. Natalia is an absolute asset to Golden moment. Thank you hugely.

7 augustus 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Sheetal,

I am very glad that I could help! :)

I appreciate you taking the time to leave a great review on the service you have received from me.

Many thanks,

Natalia
Customer Service Executive

Beoordeeld met 5 van de 5 sterren

Excellent service and communication

Excellent service and communication, responded very quickly to any question I had about the experiences I was purchasing. Thank you Natalie and Amy for all your help.

2 augustus 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Clare,

Both Amy and Natalia are thrilled with your feedback!

We appreciate you taking the time to leave a great review on the service you received.

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Natalie was extremely helpful

Natalie helped me fill in the form, she was really really nice. The customer service was excellent.

Thank you Natalie

X

2 augustus 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Siobhan,

Natalia is delighted with your feedback!

Thank you so much for taking the time to review her service, we are pleased you are happy with the support Natalia offered you.

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Bellissimo regalo

Bellissimo regalo, non avevo mai provato un'esperienza di volo così emozionante. Grazie Golden moments e grazie Flavio, ottimo pilota.

1 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Substitution

The item I ordered was not available. I was offered a replacement of (probably) better value and was dealt with promptly and very helpfully by Amy.

31 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Elisabeth,

I have passed your feedback to Amy who is Thrilled!

Many Thanks for taking the time to leave a lovely review!

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Bought the ticket for a good price and…

Bought the ticket for a good price and worked like a charm!

29 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Renan,

Thanks for your 5* review!

We are pleased you are happy with your purchase.

Cheers

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

I won this as part of a tk maxx…

I won this as part of a tk maxx incentive, I am absolutely thrilled, first class service and product
Thoroughly recommend you

27 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Sandra,

We are pleased to hear you are happy with your product.

Cheers for taking the time to leave a great review!

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Me and my husband had an amazing time.

Me and my husband had an amazing time, The pilot made it very enjoyable, even though it was the first time flying for both of us. I just wish it had lasted longer.

25 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Karen,

It's great to hear you had such an enjoyable time on your flight.

Thanks for leaving a great review!

Cheers

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Afternoon Tea for 2

Afternoon Tea for 2.
Amy was extremely helpful in arranging my Afternoon Tea experience. Helping to arrange a venue whilst my friend and I are away for a couple of days. We are really looking forward to the experience

25 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Gail,

Amy will be thrilled by your review!

Thank you for taking the time to leave her one, I hope you enjoy your Afternoon Tea :)

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Afternoon tea

Opted for an afternoon tea but unfortunately the only places offering this were too far away from me as I don't drive but I spoke to golden moments who reserved me a booking at a venue which was really close to me so I was really grateful that they could do this for me and the afternoon tea itself was amazing.I would definitely recommend using golden moments as they have so many different experiences to choose from and are soo helpful.

22 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Sarah,

It is always nice to hear when our customers have received great service along with a great experience!

We are very grateful for you taking the time to share your experience with us.

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 4 van de 5 sterren

The experience was very enjoyable

The experience was very enjoyable. I would have preferred more historical references to 'spooky' ones, and seen a little more of 'old London' (the City area), but it was very entertaining.

22 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Linzi,

We are pleased to hear you enjoyed your Haunted Bus Tour it sounds like a great experience!

Thanks for taking the time to send us your feedback.

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Excellent service from the Golden…

Excellent service from the Golden Moments team especially Darren- all questions I had were answered fully & promptly- and we really enjoyed our afternoon tea experience- thoroughly recommend!!

22 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Tina,

Thanks for taking the time to leave a 5* review.

Darren is extremely grateful for your feedback.

Many Thanks

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

I can highly recommend Golden Moments

I can highly recommend Golden Moments as a business to anyone. They are trustworthy and proven to have the highest level of customer care as I have ever experienced.
The Ferrari driving experience was an excellent present for my husband's birthday as in well organized and executed.

21 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Zsanett,

So pleased to hear your husband enjoyed his Ferrari Driving Experience it is one of our most popular experiences!

Many Thanks for such a lovely review.

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, good value for money.
Bought for us as a Christmas present, which we really enjoyed

21 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Andy,

Glad to hear you enjoyed your experience, thanks for the great feedback!

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Excellent customer service!

Excellent customer service from Golden Moments, couldn’t fault them. Extremely helpful when I needed to to change the date of my trip! Friendly, efficient service. Would highly recommend them.

20 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi LTM65,

Thanks for your amazing feedback its very much appreciated!

Cheers

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Great customer service - would highly recommend

I won a voucher for Golden Moments but, as they don't do any activities in Glasgow I thought I would be unable to use it. I got in touch and they were extremely helpful and advised me that my voucher could also be used to purchase something else from their site. I chose a half case of Virgin wine. It arrived very promptly and my husband told me that he thoroughly enjoyed it (I don't drink). Thanks so much Golden Moments!

20 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Karen,

It is great to hear that the team were able to assist you in finding the perfect alternative to an experience on this occasion.

I am glad to hear your husband enjoyed it :)

Many Thanks for your review.

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Very helpful

19 juli 2019
Review zonder uitnodiging
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Antwoord van Golden Moments UK

Hi Mrs Donnelly-Shorrock,

Thanks for your 5* review it is very much appreciated!

Zoe
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Booked an afternoon tea through golden…

Booked an afternoon tea through golden moments and could not ask for better service, thanks Darren.

19 juli 2019
Review zonder uitnodiging
Logo Golden Moments UK

Antwoord van Golden Moments UK

Hi Karmen,

I am glad to hear you enjoyed your Afternoon Tea.

I have passed your thanks on to Darren who is very grateful for your 5* review!

Many Thanks

Zoe
Customer Experience Manager

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