Absolutely first class experience. Easy to book and pay/ excellent communication about what to expect/ timings/ where to meet. Brilliant tour guide (Pauly) and coach driver (Kavinder). I did a Windsor... Toon meer
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Our guide (Stefan) is clearly very passionate! He made jokes and gave fun facts/pointed out interesting sights while also allowing plenty of time to relax or sleep on the way to each place. Enough... Toon meer
Bedrijf heeft geantwoord
Booked through a tour guide to also see london bridge, went to get bus and 10 buses passed us all claiming to b private hire, even though some stated sightseeing, blue route and red route. The tour gu... Toon meer
Bedrijf heeft geantwoord
Excellent experience with Golden Tours. Everything was very well organized, from the check-in to the coach journey. The tour ran smoothly and exactly as planned. Our driver, Armando, was excellent.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
London Tours and Sightseeing Golden Tours specialise in London Sightseeing and UK tourism. Providing high quality London tours, attraction tickets and day trips to other incredible destinations in England, such as Stonehenge, Bath, Oxford and The Cotswolds. Book one of our guided tours or a hop-on-hop-off bus bus tour and learn more about the history and beauty of the United Kingdom and beyond.
Contactgegevens
58-60 Petty France, SW1H 9EU, London, Verenigd Koninkrijk
- 02072337030
- reservations@goldentours.com
- www.goldentours.com
3,9
Goed
2K reviews
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Buss company with our manage or customer care
They claim they are unable to plan or even adapt to changing situations in traffic, even though that is as sure as dead. They have delayed busses for hours and no contingency planning.
While they will leave if you are not there on time. They give you no option to cancel if they are more than an hour late to Harry Potter studio and no idea if you will be left with enough time. It is total chaos no one in the office have any idea of what is going on and there is no supervision onsite. The customer support by phone is rude and cannot do nothing.
They leave their customers with fees for missed dinner reservation in London as they cannot care. You have paid and you are looked in to their customer mismanagement.
16 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few important points regarding the operation of our services.
The advertised bus frequency for our services is approximately every 30 minutes, although timings can vary depending on live London traffic conditions, roadworks, events, and other operational circumstances beyond our direct control. Unfortunately, delays can occasionally occur across the city transport network, particularly during busy periods.
We would also like to note that while delays may have impacted your onward plans, including your dinner reservation, Golden Tours cannot accept responsibility for personal arrangements made independently outside of the booked tour schedule.
Regarding your comments about customer support and onsite operations, our teams do work continuously to provide the latest available updates and assist passengers as efficiently as possible during changing traffic situations. We therefore do not agree with the suggestion that no assistance or supervision was provided.
In relation to the Warner Bros. Studio Tour timing, despite traffic delays, our operational teams always make every reasonable effort to ensure guests still receive the standard studio visiting time wherever possible.
While we regret that the experience was frustrating for you, we do feel that the situation described was heavily influenced by external traffic conditions rather than a failure to operate the service itself.
We waited at Victoria Station on the…
We waited at Victoria Station on the blue line on May 14th for almost an hour. Your man on site kept saying that someone was coming every fifteen minutes. Finally we took the red one in desperation and got on a dead boring ride with terrible canned music. Would never recommend your company. Mogens Vedel
14 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your feedback.
We would like to clarify that the advertised bus frequency is approximately every 30 minutes; however, timings may vary depending on live London traffic conditions and operational circumstances on the day.
We also understand that you chose to continue your journey on the Red Route after waiting at Victoria Station. Regarding your comments about the route experience and onboard music, we respectfully note that this is largely a matter of personal preference and individual opinion, as many guests do enjoy this route and its commentary experience.
While we regret that the service did not meet your expectations, we do feel our team onsite continued to provide updates based on the latest operational information available at the time.
Armando was a great driver
Armando was a great driver. His knowledge and humor made the ride to Stonehenge seem shorter. Anyone who comes to England should take this tour
15 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your kind review! We’re delighted to hear that Armando made your journey to Stonehenge so enjoyable with his knowledge and humour. We truly appreciate your recommendation and hope to welcome you on another tour soon!
Elvio was a great host
Elvio was a great host! We had so much fun listening to his narration of historic sites.
28 april 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your wonderful review. We’re delighted to hear you enjoyed the tour and Elvio’s engaging narration of the historic sites. We truly appreciate your kind words and hope to welcome you again soon!
Oscar, the tour guide was so bad
I had Oscar as the tour guide for “ Oxford, Stratford, Cotswolds & Warwick Castle Tour from London”. He was incapable to handle the problem happened on the coach. My visit was unpleasant and very unsatisfying. I couldn’t enjoy the visit.
5 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
We are very sorry to learn that your experience on the “Oxford, Stratford, Cotswolds & Warwick Castle Tour from London” did not meet your expectations.
Oscar is one of our most highly regarded guides, and we have not received any similar feedback from this or previous tours. For this reason, we would appreciate the opportunity to investigate the matter further.
Please contact our Customer Services team at customerservices@goldentours.com with additional details regarding your experience, and we will review your concerns thoroughly. Thank you for bringing this to our attention.
Bruce and Romeo Were Great! Amazing Experience!
Bruce was a great tour guide and was very good with all his facts and knowledge. Super helpful and gave good tips of what sights to see at each destination. Romeo, the driver was great as well and got us to our destinations on time and we were even the first group for the Windsor Castle, so we didn’t have to wait long.
8 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your wonderful feedback. We’re delighted to hear that Bruce’s knowledge and recommendations made your tour so enjoyable, and that Romeo ensured a smooth and timely journey throughout the day.
We truly appreciate your kind comments and hope to welcome you on another tour again soon!
The trip was great
The trip was great, and Bruce was also an excellent guide
7 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your kind feedback. We’re delighted to hear that you enjoyed the trip and that Bruce made your experience even better with his excellent guidance.
We truly appreciate your comments and hope to welcome you again soon!
Armando is a great driver also an…
Armando is a great driver also an esplendid guide both clever and funny
7 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your kind feedback. We’re delighted to hear that Armando was both a great driver and an excellent guide. It’s wonderful to know his knowledge and sense of humour made the experience enjoyable for you.
We truly appreciate your comments and hope to welcome you again soon!
Do not choose Golden bus tours in London Competitors are more honest
Sellers on the street do not inform sufficient
He only wants to make money and a deal
He says you can use a 24 hour ticket one time within 3 months valid from the first entering golden tour bus
When we started our trip 3 days after purchasing date , we were very unfriendly kicked off the bus
Thank you Mr Boris
You made great money with us
Better London guests use the competitive Hop on buses
4 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your feedback, and please accept our apologies for the inconvenience caused.
We kindly request you to email us at customerservices@goldentours.com with your booking reference number and full details of your experience so that we can investigate this matter further.
We look forward to hearing from you.
TThe tour Director, Bruce, was very helpful, precised, explained everything, very active and has command and accountability. I would recommend to my relatives and friends.
The company is very professional. The tour package is value for money.
4 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your wonderful feedback. We are delighted to hear that Bruce made your experience so enjoyable and informative. We truly appreciate your kind words about our team and are pleased that you found the tour to be value for money.
Wonderful day trip from London Windsor, Stonehenge and Bath
Wonderful day with Bruce, our guide, and Reg, our driver. Pleasant, knowledgeable and efficient. They know how to beat the crowds. Highly recommend.
4 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your wonderful feedback. We are delighted to hear that Bruce and Reg made your day trip enjoyable, efficient, and memorable. We truly appreciate your recommendation!
Loved Kelvin and his expansive…
Loved Kelvin and his expansive knowledge of the destinations! He was entertaining and made the experience engaging!
3 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your wonderful feedback. We are delighted to hear that Kelvin’s knowledge and entertaining approach made your experience so engaging and enjoyable!
We were very well looked after
We were very well looked after, staff were great, tour was great , food was great
2 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your lovely feedback. We are delighted to hear that you were well looked after and enjoyed the staff, tour, and food. We truly appreciate your kind words!
Taylor Swift Afternoon Tea Tour Bus
I booked a Taylor Swift tour in London paid £118 through Golden Tours, specifically to bring my granddaughter down from Scotland for the experience. The tour was then cancelled, which is disappointing enough on its own, the time wasted looking into this and booking it is extremely frustrating, then the refund process or lack of it so far.... I have had to repeatedly chase for answers between Golden Tours and GetYourGuide, with no straightforward guidance or ownership from either side. This has wasted a significant amount of my time on top of the disruption already caused. Leaving customers to navigate a confusing and poorly communicated refund process is unacceptable. Based on this experience, I would be very cautious about booking through intermediaries where accountability is unclear.... shocking customer service which is still to be resolved!
2 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for taking the time to share your feedback.
We sincerely regret the disappointment caused by the cancellation of the tour and understand the inconvenience this may have created for your travel plans.
However, we would like to clarify that this booking was made through a reseller agent, GetYourGuide. In such cases, the payment is collected and held directly by the reseller, which means that all refund processing and financial resolutions must be handled through the original booking platform.
While we always aim to assist customers where possible, we are unfortunately unable to directly process refunds for bookings made via third-party agents, as we do not hold the customer’s payment details or funds in these instances.
We understand your frustration regarding the communication process, but the appropriate course of action is to continue coordinating with the reseller through whom the booking was made. They remain responsible for managing the refund process and customer payment resolution.
Bruce and Armando were awesome
Bruce and Armando were awesome. Very caring, knowledgeable and fun. The tour of Windsor, Stonehenge and Bath was tiring but made lively and much awesome by GoldenTours
1 mei 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your wonderful feedback. We are delighted to hear that Bruce and Armando made your tour so enjoyable with their knowledge, care, and enthusiasm. We truly appreciate your kind words about the Windsor, Stonehenge, and Bath experience!
AVOID AVOID AVOID Golden Tours
AVOID AVOID AVOID Golden Tours – SCAM overpriced and unreliable
Terrible experience from start to finish. We were sold tickets at a kiosk for almost double the online price. During the Tube strikes, we tried to use the buses but they were heavily delayed, and when one finally arrived, the driver often went on break. We ended up walking most of the time because it was faster.
Customer service was just as bad — no refund offered despite the poor service. We were sent in circles by the people running this between the kiosk, phone number, and email support, who even did not speak much English only to be refused and offered a ticket for another day (which was useless to us).
Overall: overpriced, unreliable, and frustrating. Avoid and spend your money elsewhere
25 april 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your feedback. We’re sorry to hear about your experience and any frustration caused on the day.
Our bus frequencies typically range from 20 to 30 minutes depending on the route chosen. However, on this occasion there was significantly more traffic than usual due to the Tube strikes, which unfortunately may have impacted journey times. We sincerely apologise for any inconvenience this may have caused.
If you would like us to review your case further, please email customerservices@goldentours.com addressed to the Guest Relations Manager so your concerns can be looked into directly.
We look forward to hearing from you.
keine Einweisung, keine Audio Guide
Wir hatten keinerlei Einweisung bezüglich des Audio Guides. Schnell die App geladen und irgendwie versucht das Audio zu starten. Die installierten Audio Guides haben nicht funktioniert, auch bei allen anderen nicht. Sehr schade. Die Tour war schön aber wir hätten gerne die Infos dazu gehört. Irgendwann haben wir es aufgegeben und weg von den Handys aus dem Bus geschaut. Ärgerlich für diesen Preis.
25 april 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Vielen Dank für Ihr Feedback, und es tut uns sehr leid zu hören, dass Sie diese Erfahrung mit dem Audioguide gemacht haben.
Dies entspricht nicht dem Standard, den wir bieten möchten, und wir verstehen, wie enttäuschend es ist, die Informationen während der Tour nicht erhalten zu haben.
Bitte senden Sie uns eine E-Mail an customerservices@goldentours.com mit Ihrer Buchungsreferenz, damit wir den Vorfall genauer prüfen und Ihnen weiterhelfen können.
Horrible customer service / following the reply from Golden Tours as per below, they have not actually given us a full refund, but told us to take it up with a 3rd party, who apparently we bought the tickets from. So I need to do that now.
Horrible uncaring customer service
We bought tickets for Legoland, unfortunately our 4yr old granddaughter was hospitalised 2 days before the visit.
We sent hospital letter, but Golden Tours refuse refund or credit note
As we did not give 7 days notice.
How would this be possible with a sick person.
They clearly care more about their profits than the customer.
Will never use again. Avoid at all costs
23 maart 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your message, and we are very sorry to hear about your granddaughter’s hospitalisation and the distress this situation has caused.
As we do not directly operate this product, we needed to contact the supplier and review the supporting documentation you provided before we could authorise any exception to the standard terms and conditions.
We are pleased to confirm that, following this review, a full refund has now been actioned for your booking.
Thank you for your understanding and patience while we worked with the supplier to resolve this matter. We sincerely hope your granddaughter is recovering well.
London hop on hop off
Overall the hop on hop off bus was good, down point we thought there wasn't much talking about placing going around. We mainly used the red route and a little of the orange route to get out to Kensington which was good.
24 april 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for your feedback. We’re pleased to hear you enjoyed using the hop on hop off service and found the red route helpful, as well as the orange route for getting to Kensington.
We also offer live guides on select blue routes, which many guests enjoy for a more in depth commentary during their journey. That said, we really appreciate your comments as they help us continue to improve the experience.
We hope to welcome you again soon in London!
Tour aborted!
Unfortunately we were unable to undertake the tour of the Churchill war rooms on Friday April 24th.
Basically London was in the throes of a tube strike and just getting from A to B was a nightmare. Also, when you are not confident about getting around the city we had to make the decision of missing the tour and concentrate on getting back to King's Cross.
I tried to see if we could rearrange the date, but the Cardiff number given on the site was permanently engaged. I tried over 120 times.
I had not protected the booking as I knew we would be in London that day. Lessons learnt.
24 april 2026
Review zonder uitnodiging
Antwoord van Golden Tours UK Sightseeing
Thank you for taking the time to share your experience. We’re sorry to hear that your plans were disrupted on the day and understand how challenging travel around London can be during major transport strikes.
We appreciate that you made a difficult decision in the circumstances, and we’re sorry you were unable to reach us despite your repeated attempts.
If you contact us at customerservices@goldentours.com with your booking reference, we would be happy to offer you a rebooking with a 50 percent discount as a gesture of goodwill.
We hope this will give you the opportunity to enjoy the Churchill War Rooms tour under better conditions in the future.
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