goldsilver.com Reviews 1.412

GoldSilver.COM just revamped their website and the billed it as the second coming. Frankly, it strikes me as an abomination. I have purchased many times from GS and thus far have had no complaints. Business was simple, buy, ship, and arrive. All of my purchases were tracked on their "investments" page and life was good. Since the change that page and its valuations are gone with no migration to the new website. I had many conversations with their support people to no avail. I asked that they send me a spreadsheet with that information and they made every excuse in the book to not comply. So now I'm left with huddling in the corner and tallying my holdings and doing my own spreadsheet. I'll have to correlate those purchases to their purchase date to get a relative cost to determine portfolio gains. What a pain. So unless you're going to use GS storage services I'd steer clear. I'm so disappointed.

Travis was as patient as he was knowledgeable.

Fast and fabulous. Very Easy.

Travis was outstanding in helping me, an elderly senior, set up a GoldSilver account. My first time buying gold! Thanks a million Travis !!

Sam is such a great customer success agent. She is kind, intelligent, and has the customer's interest at heart. I can't say enough about my experience with her and Gold Silver. Thanks again for the help today, Sam.

The original order got split into two deliveries. Smaller add on item came 1st with signature required. Original item got returned to you, wrong zip code! It came finally with no signature required?

Since I am a repeat customer, I can vouch that your company is very trustworthy and honest. Thank you for all the emails with videos from Mike and Alan. They keep me updated on what’s happening now and the future. Love Mike’s Insider portfolio updates too!

Every thing went as promised. What more can you ask for.

First time customer, so I was nervous about the process. From start to finish, I was given clear instructions and helpful updates…from purchase to delivery. I will not hesitate to do business with this company in the future.

Samantha is wonderful. I was nervous about spending a chunk of money. I asked her to `hold my hand' and walk me through making my purchase.
She laughed and guided me through, step by step. She was so helpful in explaining everything.
Next time I make a purchase, I'll confidently make it online on my own.

Travis was amazing! I was having difficulty with a wire transfer of my life's savings, and I was very worried that I might not be able to receive it all. My husband just passed away and I've been worried about these funds along with grieving for 8 months. As soon as I got connected with Travis, my concerns were immediately addressed and he put me at ease. The issue was resolved within days. He even called me back with updates to keep me in the loop about what was going on with the funds. I am so grateful for a customer representative like Travis. He really cares for his clients.

Sam was also very helpful! I called and was connected to Sam within 30 seconds. She helped me with a fee that was charged to my account. She had a great attitude and took care of the fee quickly.

It's so easy to place an order of what we want, create a bank wire and it's delivered to our front door. No salesperson to chat with, just straight forward commerce.

Thank you for the thorough help and support in placing this order. A recent wind storm disrupted my crdit union's connectivity, making the purchase take longer to process.

Outstanding quality and Custer service. I first discovered Mike Maloney through his “Secrets of Money” video series. It was an excellent precious metals education. I was a financial advisor and it really helped learn more about wealth protection. I used this knowledge to help protect my clients retirements. I purchase my precious metals through goldsilver.com. It is easy, fast and convenient. I also invested my IRA’s and utilize their excellent storage options. Bottom line, Mike and his team have earned my trust. I continue to invest in wealth protection and my own education. I give back and help others see the opportunities to invest in precious metals. Thank you

I called for assistance with a sellback contract. I spoke with Travis who went above and beyond in helping me and answering questions. He was very courteous and patient and made me feel at ease. Thank you, Travis, and GoldSilver!

I had my gold sent from storage to my home. The representative Devon kept me informed every step of the way.
I was a little nervous about it because I needed to sign for it when it arrived at my house. Because it was so smooth, and Devon was on top of it the whole time with updates, I wouldn’t hesitate to have Goldsilver ship to me at anytime. Great job!!

Great follow-up and timely help in getting a new LLC account set up. Really appreciated the diligence and making it a pretty smooth process even though there were some hurdles to get over. Great customer service experience, which seems to be in short supply generally anymore!

Simple process to buy both Gold and Silver, with prompt delivery.

After ordering two orders in the two weeks, my advice is to; don't change a thing. It all went very well.