Goodwin Smith Reviews 

4.958
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Purchased a pair and unfortunately had an issue with them after a year of owning them. The customer service team replaced them for me and quickly sent me a new pair - nice shoes and great customer ser... Toon meer

Beoordeeld met 4 van de 5 sterren

First pair arrived, broken. Enailed cust srv but 5-day lead time so had to order another pair then do refund for original item. I requested refund kn postage which Goodwin Smith actioned. If origin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic product. Great quality and timeless design. Shipping was quick and customer service has been great in the limited times I’ve had to deal with them. Have made multiple purchases from Goodwin... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Laarzenwinkel
  2. Modeontwerper
  3. Herenmode
  4. Schoenenwinkel
  5. Smokingwinkel

Geschreven door het bedrijf

Luxury footwear, designed in England, made in Portugal & Italy.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,6

Alle reviews

(4.958)

38 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great product

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

16 december 2024
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

thanks for the feedback!

Beoordeeld met 2 van de 5 sterren

Mediocre Quality

Over the years, I have bought three pairs of formal shoes from this company. Two of the pairs have been faulty. Sluggish performance, long reply times from customer support. I will not be returning as a customer.

18 november 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

Hi Michael thanks for your feedback, we are sorry you have not had a good experience. This is not usual, as you can see from our thousands of 5 star review. We hope you will consider us again.

Beoordeeld met 1 van de 5 sterren

Joke of a company

Joke of a company. I ordered my shoes on October 17th. At the time, they were advertised as next-day delivery. I was informed by customer service that, that was a mistake, and if I read the small print, it says week commencing 3rd November.... very disingenuous.

Anyway, still no tracking, and I am now being told, even though they are still advertising and misleading 3rd November, that the shoes won't actually arrive until 19th November, a month after I ordered them.

I have asked for a full refund, and no response.

Shambles of a company and very dishonest advertising.

5 november 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

Hi Oscar, thanks for your feedback. Unfortunately some of our latest Autumn / Winter shoes have been delayed by a week. We do state on the product page, this was a pre-order item with an estimated delivery date. We have refunded your card and we apologize again for the inconvenience. Regards Goodwin Smith

Beoordeeld met 5 van de 5 sterren

Great slippers

Great slippers, good quality, I buy before Christmas every year. Shopping is quick and always arrives well packaged.

30 januari 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

Thanks for your feedback!

Beoordeeld met 5 van de 5 sterren

Excellent quality shoes

Excellent quality shoes, stylish, comfortable and easy to order.

26 oktober 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

Thanks for your feedback!

Beoordeeld met 1 van de 5 sterren

DO NOT BUY

DO NOT BUY. The ‘sheepskin’ slippers I ordered are terrible quality, and I heavily suspect they have never been near a sheep in their poor, flimsy life. They feel like cardboard and plastic. Their returns portal doesn’t work, and they only got back to me after multiple emails. They then charged me another £5 to return them. The cheek of it. It’s got to be a scam company - even if only in the sense they are portraying shocking quality products as decent goods.

And now to add insult to injury, they tried to get me to take down this review by claiming it was for another company. If that were true, why have they just replied to my review, in which they have now claimed I wore the slippers. I only tried one on, and the stuffing was still inside the other one. So they lie too.

2 oktober 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

Hi Hannah, I am sorry to hear you are not happy with the quality. We are certainly not a scam company and we have referred your comments to our legal department. It's very odd to hear that you think they are terrible quality, when we receive thousands of 5 star reviews for a product we have sold for many years. They are Australian Sheepskin. We wouldn't be in business if we sold an inferior product over the last 15 years. Having looked back through your correspondence I can see our customer service offered you a replacement pair which you rejected , however you didn't want to return the slippers, but still requested a full refund - unfortunately we cannot refund customers until we receive the return back. We notice the slippers had been worn on return, however as a goodwill gesture we still refunded them.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

12 december 2024
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

thanks for the feedback!

Beoordeeld met 5 van de 5 sterren

Excellent quality and value

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only proved blissfully warm and comfortable but also pleasingly hardwearing. I highly recommend them and will certainly buy another pair when mine eventually go to Slipper Heaven (which, however, they show no sign of doing any time soon).

17 januari 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Beoordeeld met 5 van de 5 sterren

Great quality products at reasonable…

Great quality products at reasonable prices.
Prompt delivery
Trainers are very comfortable and hard wearing .

16 september 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Beoordeeld met 1 van de 5 sterren

MOULDY SHOES!!

MOULDY SHOES!!

Avoid like the plague. Absolutely disgusting boots were sent to me so obviously no quality control. I have an infant at home as well so Absolutely livid!!

9 september 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

Hi Stephanie, We are sorry to hear you received mould on the shoes- we were not aware of this when they were sent out. This is very unusual and we can only apologise. We did offer to send you another pair free of charge which you declined. As you'll see on our profile we have thousands 5* reviews. Apologies once again.

Beoordeeld met 5 van de 5 sterren

Wonderful shoes!!

Wonderful shoes. I ordered a brown pair of boat loafers and a pair of black oxford leather patent shoes in size 12. By far the comfiest and highest quality shoes I've ever owned. You can tell how well made they are when you try them on.

Thank you!

24 juli 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

Thanks for your feedback!

Beoordeeld met 1 van de 5 sterren

Trying to return the shoes says type…

Trying to return the shoes says type your order number in Via the website have done that says incorrect order number I’ve emailed them several times no response

11 juli 2025
Review zonder uitnodiging
Logo Goodwin Smith

Antwoord van Goodwin Smith

Hi Ryan, I'm sorry you have had an issue with the returns link.I've checked the link and it's working fine from our end. I've refreshed your account, please try again and refresh your browser. Please note you emailed today at 11,11am and then again at 1.52pm, it can take us up to 24 hours to respond when we are a busy. Please let us know if you have any further difficulty using the returns link. Regards, Goodwin Smith

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