Great experience - Andrea and Joel were really friendly, chatting with me whilst I waited for my partner to try on some items. It was towards closing time but they did not make us feel rushed at all.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGrampian Road 111, PH22 1RH Aviemore, Scotland, GB
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Lees wat reviewers zeggen
I was looking for some new walking boots, I needed wide fitting and Andrea knew exactly what would be comfortable for me. Plus she showed me how to tie the laces properly after all these years I’ve be... Toon meer
Bedrijf heeft geantwoord
Ordered 2 pairs pants, dispatched in different days. One arrived, the other according to tracking has been sitting in Glasgow sorting office for 10 days. My grouse is the difficulty in contacting the... Toon meer
Bedrijf heeft geantwoord
Jo was amazing. So helpful and accommodating. Very attentive and knowledgeable. Found the perfect pair of walking boots and the perfect socks too! I was even allowed to remove the insoles from the boo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Aviemore (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Grampian Road 111, PH22 1RH, Aviemore, Scotland, Verenigd Koninkrijk
4,9
Uitstekend
166 reviews
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Friendly Staff
Shop clean and tidy. Staff friendly. Happy with purchases and Andrea was really helpful and polite
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Pleasant Shopping Experience
All staff were very attentive and friendly whilst we were shopping and trying on clothes. Served at the counter by Andrea and she couldn’t have done more for us. Thank you Go Outdoors Aviemore. 👍🏻
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Really friendly staff
Really friendly staff, very helping
Thank you Andrea
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great Shop
Great layout in shop, everything I needed was easily found. Staff were lovely, friendly and knowledgeable.
22 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
Since arriving in Scotland Friday 17th July travelling from Middlesbrough in the northeast I realised that I left both my sons walking boots at home it was no distance to travel back home for them so the Saturday we travelled into aviemore was on the hunt for some waking boots/shoes.
I seen a go outdoor then since arriving in the store to leaving there was a staff member called Andrea who measured my sons feet. Andrea then went back and forth a few times to find the right type of boot for them both and make sure they were comfortable and size appropriate, also made sure that both my sons knew how to fasten the laces up properly round the hooks which was helpful.. we walked over 25,000 steps over the long weekend we were in Scotland and not a blister in sight thank you Andrea :)
18 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Helpful and friendly staff
Friendly helpful advice from a very cheerful Andrea. Happy to point out deals, saving me money.
21 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Kasia was terrific
Kasia was terrific, very helpful, very professional, very friendly…exactly what you would hope for.
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Superb customer service
6 juli 2026
Antwoord van GO Outdoors - Aviemore (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Lovely friendly store
Lovely friendly store , especially Andrea 👍
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Friendly and welcoming
Lovely shop, we always go here when we’re down this way. I had Andrea serve me at the till who was very friendly. Also good prices on for memberships
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was overcharged for a product that…
I was overcharged for a product that was clearly marked at £85 with discount card. The whole rail of products was marked as £85 for the berghaus Mens storm cloud jacket. It didn't specify colour or size on this label. When challenging it at the till the staff told me the navy jacket was £85 and not the black. There was nothing on the rail to say that it was navy only. The jacket itself had no pricing on it and it was the exact same product description. If there was a seperate price for colour why would it be on the same rail as a different priced product? Staff inside store could see issue but we're unable to process a refund of the difference. The supervisor showed me a small version of the black jacket half way down the rail which had a price on it. As I wasnt buying a small jacket I didn't pick this one up.
I think if you are selling a product at £85 and have various colours on the same rail then you are misleading the customer. I think the way that it was handled in store was poor also. Clearly the way in which products are labelled doesnt work.
I was able to show in the store that there was examples of different coloured products on the same rail that were the same price. This shows that this rail was clearly not correct and misleading for the customer.
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thank you for taking the time to share your detailed review with us.
We are sorry to understand that the pricing of the jackets on the rails were misleading at our store. Within our stores we aim to provide an excellent service and experience, it is upsetting to know that on this occasion this has not been the case.
Your feedback is important to us and we have reached out to you via Trustpilot to request your contact details so we can look into this further.
Kind regards
Go Outdoors Customer Care Team
Great staff
I was greeted when I entered the shop. The staff were friendly and extremely helpful. I got help finding what I needed but felt no pressure to buy. They had everything you would need.
29 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great service...great variety
Served by Alana in the Aviemore shop, who was very helpful. Friendly, welcoming staff, but not overbearing like some can be. Good prices on jackets with Go Outdoors membership
17 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great range of products and great…
Great range of products and great member prices.
Received fantastic advice from Angus about water resistant walking trousers which I then purchased.
The product workshops are time well spent Angus!
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Angus was great and helped us get a…
Angus was great and helped us get a shelter for our roof tent !! Thanks again
5 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Super friendly staff
Super friendly staff. Angus was very knowledgeable about the products and spent time helping me find exactly what I was looking for.
5 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very friendly & helpful service
Very friendly & helpful service. Great advice about local walks in the area provided too! Thank you 😊
30 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff were very welcoming and…
The staff were very welcoming and helpful. Great place to shop 😊
29 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
An excellent addition to Aviemore town.
We were welcomed when we entered the store. Staff members were available to ask questions and provide advice on equipment. Andrea was lovely and helpful till. She found us the best deal on the day and was great with the kids.
29 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great service
Great service, really helpful and friendly staff. Served by Andrea
27 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Aviemore (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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