Abbie helped me choose the right pair of walking shoes that fitted my requirements and budget. She was knowledgeable, helpful and patient with my fussiness. Eddie assisted her in swapping my shoes whe... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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Lees wat reviewers zeggen
Went to the store today as urgently needed some waterproof trousers. Abbie directed me to the right area and explained the advantages of having a membership card. Great service and the one shop I’l... Toon meer
Bedrijf heeft geantwoord
Trying to order 2x Compass e bikes on sale and website not accepting membership for discount. Spoke to Adam Lynch at Birkenhead store who not only ordered 2 bikes in for me to collect but also spoke... Toon meer
Bedrijf heeft geantwoord
I rang ahead to prior to making a visit to store. Adam was both helpful and informative. He provided information about two differing BBQ's including a description and price when I asked.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Birkenhead (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, Verenigd Koninkrijk
- 0151 559 3381
4,9
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff including Abbie worked well to…
Staff including Abbie worked well to find items requested.
25 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Nice local store
Nice to have a local, high street store as opposed to driving miles to an out of town retail park. Served by the very helpful Chris where nothing was too much trouble.
29 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Admirable customer service
Every time I visit this store, I am met with staff with enthusiasm, knowledge and professionalism. All the staff have admirable customer service experience. On my visit today I was served by Mimi. Twice she has been available to assist me with my purchases and on all occasions has been extremely helpful….well done
29 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Birkenhead 5star service
I rang the Birkenhead store today to check if they had an item in stock that I have been after for a while and I was greeted with the super friendly Mimi, she was super helpful and confirmed the item was there. She very kindly put it to one side for me to come to the store and collect. I was then made up to be greeted in store by the lovely Mimi who I went above and beyond for me today. I honestly can’t think of a single time I had customer service so good! Thank you very much and keep smiling!
28 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store and Great staff
Every time I come into this store the staff are so friendly knowledgeable and helpful. Went in today to exchange a pair of a sandals and was served by Adam who was so very polite, and professional and went above and beyond to help us.
27 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service from Adam when…
Excellent service from Adam when purchasing new pair of waking boots. Very knowledgeable and happy to give advice with no pressure. Cheers mate.
27 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
They gave all the necessary support to…
They gave all the necessary support to get what I wanted.
23 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Abbie is just fantastic
Abbie is just fantastic ! Called her for info regarding hiking gear in the morning and was extremely helpful and knowledgeable once I got to the shop this afternoon. Cannot beat this kind of superb service ! Thanks
J.
25 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Lovely customer experience
Lovely customer experience, staff ensured us they were available if we needed anything and had lovely energy (jack). I only got what was necessary today but I will be coming back for a free spirit coat after having a chat with one of the staff members (Abbie).
23 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Served by Chris
Served by Chris, he was fab! Found me what I was looking for, was friendly, helpful and knowledgeable 🌟
20 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Abbie served me
Abbie served me. She was very knowledgeable and gave me good advice about walking shoes. She found me the perfect pair. I was very specific about what I needed and she was very helpful in finding me a range of alternatives to choose from. It is always a bit daunting when faced with a wall of shoes and Abbie's help was invaluable.
19 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Adam
Adam, the sales assistant was very pleasant and competent. He was knowledgeable about the range of boots and trainers and very patient, not pressurising for a sale. A good shopping experience.
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I was served by Chris at the Birkenhead…
I was served by Chris at the Birkenhead branch, excellent customer service, some useful advice and great customer rapour, top service
13 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Chris was great today when I called in…
Chris was great today when I called in for camp bed and sleeping bag, very helpful and he was surprised a few hours later when I went back to rebuy the same items for a friend, thanks chris
12 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great Staff
I had an issue with my membership not showing when I trying to order items on the web site, the members price was not being added at the checkout. I went into the store and spoke with Adam who confirmed my membership was valid, he then ordered the items for me, which he has delivered to the shop for me to collect today. Fantastic service and help from all the staff at this store.
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Helpful & friendly
Was served by Chris who was very friendly and helpful.
10 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Chris was extremely helpful!
Chris was extremely helpful with product choices, he guided me in an informed and considerate manner so I decided to spend twice as much as I had planned because of the unobtrusive way in which he dealt with me. I would come again.
10 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
No disability access, discrimination at its best
Click and collect service is very good, however I was unable to shop for any camping gear in the Birkenhead store as there was no lift or escalator.
Disability access is a right, so probably won’t shop with you again
3 juni 2026
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Second visit to the store at Birkenhead
Second visit to the store at Birkenhead
Chris is helpful and knowledgeable
All small store has decent selection.
Store clean tidy and bright. Everything in its place.
7 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
DoE Equipment
Went in to get boots and rucksack for son doing DoE. Great prices and Adam and Chris provided great advice!!!
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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