We have given Go Outdoors in Burton upon Trent 5* due to the fact Charlie served us this time. He was friendly, approachable & knew his stock. He turned a refund into an exchange and showed us what we... Toon meer
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Lees wat reviewers zeggen
Blown away by the excellent service by Charlie. Could not be more helpful with information about a range of footwear, including advantages and disadvantages, for what we were looking for. Did not have... Toon meer
Bedrijf heeft geantwoord
Just visited the Burton store to find some hiking boots! Simran was extremely friendly, helpful and patient with us and my plethora of questions. She definitely wanted to make sure I was happy with... Toon meer
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Excellent service, particularly from Simran she displayed excellent customer service skills. Nothing was too much trouble. Can you make sure she give us enough time to look but also enough time for an... Toon meer
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Bedrijfsgegevens
Info over GO Outdoors - Burton-Upon-Trent (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
12 St Modwens Walk, DE14 1HL, Burton, Derbyshire, Verenigd Koninkrijk
- 01283 244488
4,6
Uitstekend
131 reviews
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Excellent Customer Service
Charlie was really helpful, explaining the key differences between the options I was contemplating and made sure I had everything I needed. Really insightful and clearly knows his stuff
21 juli 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent in store staff
Excellent in store staff, very knowledgeable and helpful when giving advice re choices of products available. Would definitely use this store again; having used it a couple of times previous to this visit as well.
12 juli 2024
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service, particularly from Simran she displayed excellent customer service skills. Nothing was too much trouble. Can you make sure she give us enough time to look but also enough time for any help if we needed really pleased with the service we got as we purchased a pair of sunglasses. Top work 👍
18 juli 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service from Tom & Simran. They were both extremely helpful.
13 juli 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Rucksack purchase
Just enough advice today when trying to replace a well-loved rucksack
13 juli 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tom was very knowledgeable
Tom was very knowledgeable, helpful and friendly while assisting me choose some new walking boots today, thank you!
13 juli 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful
Helpful, pleasant, knowledgeable assistant, who gave ideas without being pushy when the shop didn’t have quite what I wanted.
11 juli 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good selection and friendly, helpful staff.
Good selection for small branch and advice given by staff member that largest store with full range of stock is located nearby in Derby. I wanted a particular jacket and found it at Burton store and joined the member scheme for £5 to get the best price.
22 juni 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great member of staff
The girl who served me in your Burton shop went to great lengths to help me in my purchase.
Taking insoles out and trying them with the Ortho Soles I was buying.
She was was helpful and nothing was too much trouble for her.
31 mei 2024
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The man who served us was very…
The man who served us was very knowledgeable and helpful. Thank you and good luck in your base camp challenge later this year!
16 juni 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from Charlie on our visit to this shop two days ago. Very knowledgeable and helpful with all our questions about rucksacks and walking poles.
15 juni 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lady who served me was really polite…
Lady who served me was really polite and helpful. Will coming back when I need some more stuff for camping again. 5 star.
5 juni 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The lady who served me today
The lady who served me today, was friendly, welcoming, knowledgeable and made shopping for walking books easy. I would return to use this shop again. Excellent shopping experience
5 juni 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful member of staff explained…
Very helpful member of staff explained the Go Outdoors membership and I saved money on my purchase, with the added benefit of further savings on future purchases.
28 mei 2024
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I bought a pair of sandals and two…
I bought a pair of sandals and two loungers, I was told the lounges would be delivered in store. I went to the Burton-on-Trent I was told they had-not been delivered so go to the bank and check payment had been paid! I said no. I was told to ring customer service, I did and I was told the order had been cancelled as there was no stock. I asked to be given a refund which they did.
30 mei 2024
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great staff very friendly and…
Great staff very friendly and knowledgable.
Brilliant products
28 mei 2024
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Festival saved
Excellent choice. Great and friendly service. Prompt as well. Thank you for saving our holiday.
28 mei 2024
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Informative and very helpful.
Thank you Donna for being very helpful and going above and beyond when I came in today for some sandals. You were very informative and helpful.
Thanks again for all your help.
26 mei 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
No problem getting a replacement
Had to return a sun lounger that had damage probably happened during shipment, because the package was very bashed up.however there was no problem getting a replacement,I returned the first one to a local branch.
14 mei 2024
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff.
13 mei 2024
Antwoord van GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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