GO Outdoors - Chester Reviews 

My wife and I needed new walking boots and are very pleased we went to Go Outdoors. We both have wide feet and needed help to find suitable boots. We were helped by Dan who was excellent - knowledgable, patient and genuinely keen to make sure we bought the right boots. We used them today and were very pleased! Thank you to Dan for his excellent service. We will definitely go back to Go Outdoors! Highly recommended.

Alls I can say is Charlie provided the best customer service I've received in a long long time 11/10

Fantastic as usual, always a good selection of outdoor gear. Charlie was fantastic and went out of his way to be helpful. Will come back again.

I have treated myself to a new coat today at Go Outdoors in Chester. The staff were great, in particular Simon who served us at the till and was incredibly patient and helpful.

Simon was both approachable and incredibly helpful when I purchased here today. Spending nigh on £300 on a waterproof is a big purchase but he was more than helpful as we explored ways to save money on my purchase. He was happy to spend the time and effort, customer service with a capital C. This is not a one-off experience either, we always find the staff knowledgable and helpful. Thanks

Charlie who served us on the till was very welcoming and friendly, charlie also took the time to talk talk us the the promotions and show us how we had saved some money. All round lovely person could tell they enjoy the job.

Thanks Simon, very helpful, checked stock for me.

Came for horse riding kit, excellent service from the staff - very knowledgable and a great range of stick across the prices. Had been to a different equestrian store earlier the same day and left empty handed, but bought boots and a hat in GoOutdoors, the experience was well worth it and will be my go to for further horse supplies

Staff member on the Naylors desk at 1330 on 27 Dec was so helpful and couldn’t have done more for us!

Great prices and brilliant staff, had the pleasure of being served by Charlie today who was not only extremely helpful but really friendly and a good laugh 10/10

As frequent GoOutdoors shoppers, Simon and his team at TeamChester always go above and beyond, they are super friendly, knowledgable about all products and really helpful.

Charlie was fantastic. Was really patient, funny and kind when assisting.

Great service all day, especially from Charlie on the checkout. Friendly, personable and always happy to help!! Probably the nicest experience I've ever had visiting a GoOutdoors and all because of his positive attitude!!

Neil was super friendly and knowledgeable, will definitely be returning!

We visited the shop today in search for a coat for our son, we asked for assistance with this which we got with a smile and then the lovely lady on the till ( Alison ) I think her name was and although she was going through a hard time this Christmas herself due to bereavement was so lovely, talked to our son and made conversation with us as parents. What a great experience, (you don’t get that shopping online)
Great shop and lovely staff 👌

Not long to wait to be served. Alison was so helpful

I was served by Charlie who could not do enough for me... His customer service skills were epic..I'll definitely be back:)

Always super friendly and supportive staff. Caitlin and Alison helped me find a new suitable riding helmet, being friendly as well as knowledgeable! Thank you.

Fantastic customer service, Simon was great could not do any more! Well done!

I went into the Chester store after receiving a tent through an online purchase that appeared to be missing the correct pegs. I was really disappointed at first though Simon could not have been more helpful to rectify the issue and ensured I left the store feeling really positive about the whole experience! Could not recommend the Chester store or Simon enough - customer service that is second to none!