as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Contacted GO Outdoors, as bedroom compartment had gone missing for Euro hike Sendora, the store very kindly ordered two bedroom compartments for free. Great service, Many Thanks.
Bedrijf heeft geantwoord
Served by Charlie this morning, what an absolute delight. Customer service skills were outstanding, his knowledge was excellent, he really went above and beyond to help us. There was a problem with ou... Toon meer
Bedrijf heeft geantwoord
First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first tim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Chester
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Saltney Retail Park, River Lane, CH4 8RF, Chester, Verenigd Koninkrijk
- 01244 735744
4,7
Uitstekend
3K reviews
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wheres the stock gone :(
as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done for him :) deserves a hug putting up with me, but the float levels on the shelf were a problem for me . Lots of empty shelves and keynotes from the advertised 'sale' not even available at the store. Maybe its just fishing gear its a bit of a niche area but left the store feeling a little disappointed
23 augustus 2026
Antwoord van GO Outdoors - Chester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Free bedroom compartment for Euro Hike tent.
Contacted GO Outdoors, as bedroom compartment had gone missing for Euro hike Sendora, the store very kindly ordered two bedroom compartments for free. Great service, Many Thanks.
2 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Shocking service
Shocking service , the box my watch was in looked like it had been run over and the staff weren't interested
21 augustus 2026
Antwoord van GO Outdoors - Chester
Thank you for taking the time to leave your review.
We are sorry to understand that your ordered item was received in this condition and that the staff did not assist you with the matter. This is by no means the level of service we would expect our customers to receive and this will be raised with the relevant teams to have investigated further.
Upon reviewing your order, we can see that our customer care team have been in contact with yourself on the 28th of August to request images of the damage. However, we have not received a response to this email. We have reached out to you again via the email address given so we can investigate this further for you, please check your inbox shortly.
Kind regards,
Go outdoors Customer Care Team
Easy on line ordering and then quick…
Easy on line ordering and then quick delivery.
Really pleased.
20 augustus 2026
Antwoord van GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic shopping experience
Fantastic shopping experience. The guys i spoke with all knew their stuff and were very helpful.
27 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Efficient service and helpful staff
Successful trip to buy camping equipment. Staff were very approachable and helpful. Purchases completed efficiently. Very happy customer.
19 augustus 2026
Antwoord van GO Outdoors - Chester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Huge thanks to Helen and Izzy for…
Huge thanks to Helen and Izzy for resolving a 5 week dispute with Customer Services in the space of 20 minutes. It is because of them being so efficient and lovely that I have revised my previous 1 star rating. Go Outdoors online shopping and central customer services is a disgrace. Unless you are going to deal directly in store with a human being, save yourself the headache and shop elsewhere. Huge thanks to Helen and Izzy for their help and diligence. Be warned, if your order is not fulfilled due to GO not having stock, you will be in for a world of pain trying to get your money back. Please also be advised the website will allow you to order items that aren't in stock! Avoid at all costs!! 5 stars to Helen and Izzy, 0 stars for the company.
25 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service
Great customer service by George O with my choice on outdoor seating and leisure wear. The Saltney store is huge and has a great range of products, at reasonable prices for members. Will be back again soon.
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer relations by George O @…
Great customer relations by George O @ the Saltney branch.
Friendly efficient service cheers 🍻
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great shopping
31 mei 2026
Antwoord van GO Outdoors - Chester
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
1 star
1 star – Incorrect price and poor customer service
Bought a 20L 12V cooler advertised at £39.00 on the shelf as the member price. At the till I was charged £49.00, despite specifically asking the cashier to confirm the price before paying.
I then had to go back to the shelf, take the actual price tag to the till and request a £10 refund. There was no apology or acknowledgement of the inconvenience. Instead, the cashier simply said this “always happens” when they adjust prices.
I asked her to make the manager aware so the pricing could be corrected and other customers aren't overcharged. Unfortunately, after this experience, I have little confidence that this will actually be done.
Mistakes happen, but charging the wrong price, failing to identify the issue when I specifically queried it, and then showing no concern when it was pointed out is very disappointing.
20 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
I am sorry to hear about your experience and appreciate how frustrating it must have been to be charged a different price at the till to the one displayed on the shelf, particularly after specifically checking the price before completing your purchase.
While I am pleased that the pricing issue was identified and the £10 difference was refunded, I am sorry that the situation was not handled more appropriately and that you did not receive an apology at the time.
Please be assured that your feedback has been raised with both the store management team and the regional management team for review. We have asked that the pricing discrepancy is investigated and that any necessary improvements are made to help prevent similar issues for future customers.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and disappointment caused.
Kind Regards
GO Outdoors Customer Care
I did not receive notification that my…
I did not receive notification that my purchase had arrived at the Saltney store.When ordering online I was told that my members card had expired, when making an in store purchase a week previously my receipt showed I had over a month before it expired.
6 augustus 2026
Antwoord van GO Outdoors - Chester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
5 ⭐️ Simon & Charlie
Cannot give Simon and Charlie enough praise for their support. We came up after seeing that a life jacket we needed was in stock, only to find out once we got there that it was in that days delivery so could have been on any of the 35 pallets that came in that day.
Simon couldn’t do more to help us, with his team by pure luck managing to spot them in the warehouse and pulled one out for us! Charlie was working the tills and kept my daughter in high spirits whilst we waited.
Good customer service isn’t always praised, so shout out to the team at Go Outdoors!
12 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Thank you Simon and Alison for your…
Thank you Simon and Alison for your help on buying a rucksack and other things for my daughters up and coming DofE trip.
Excellent service
18 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
First time visiting Go outdoors.
First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first time campers and about the offers available around the store. Charlie was friendly and willing to help which made a positive experience, representing the go outdoor company well which we will gladly pass on to family and friends.
16 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nice comfy chairs.
Went to purchase a couple of chairs, unfortunately they only had one in stock, so I ordered on line. Chairs came in the next couple of days. Staff at Chester were very helpfull.
8 augustus 2026
Antwoord van GO Outdoors - Chester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
George was helpful at the till
15 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good range and good service
The out of town stores have a very good choice of products, ranging from low cost options to premium brands. Click and collect is convenient for items that aren't in stock, and the returns policy is good for items that turn out not to fit well and are returned unused.
4 augustus 2026
Antwoord van GO Outdoors - Chester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
E-Bikes
I really had no idea what sort of e-bike I needed. Simon was very patient and thorough and offered plenty of helpful information and demonstrations . When it was narrowed down to a final selection, pedals were fitted and tyres inflated, so that I could try the bike in safety in the store.
I really appreciated that I wasn't rushed and pushed towards a more expensive bike that I didn't need.
There were accessories that were needed ......
7 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chester
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly helpful staff
27 juli 2026
Antwoord van GO Outdoors - Chester
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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