GO Outdoors - Chester Reviews 

What a great guy we met today (Simon)
The most helpful man you will find ,
Every store needs a Simon

I had to pick up a lot of fishing equipment some I had ordered.
And I also picked up some extra fishing equipment from the fishing department in the store.
The stuff was really good and helpful.
And the prices were pretty decent also.
Will definitely go back there.👍

Bought a much needed new bike, had Simon the manager do the checks befire the handover, couldn't have been a more pleasant experience, Alison handled the payment and signing me up for a membership card, fantastic service!

I purchased a Rab gilit from the Shrewsbury store. Had to return it to the chester store. I didn't have the paper receipt copy, so thought i wouldn't be able to get a refund but the staff were incredibly friendly and helpful and managed to give a refund. I was extremely relieved and happy with all they did. Thank you

Absolutely excellent service by the team at go outdoors Saltney! primarily Simon who bent over backwards to resolve some issues I had, none of which were his or go outdoors’ issues to resolve. Incredible customer service, and I can’t recommend them highly enough! Thanks paddy

Plenty of stock to choose from, changing rooms spacious although hooks missing which is why I couldn't leave a 5*review. Alison F on the tills gets a 5* as very pleasant and helpful.

We visited Go Outdoors saltney to look at Roof tent Boxes. Ethan greeted us and was fantastic with his knowledge. He looked for other alternatives and even found us more information out for something that wasn’t in branch. Ethan came to find us to give us the information and really did go above and beyond!

We were helped by Charlie in go outdoors over the past couple of days with an exchange due to a manufacturing fault on a tent.
He couldn’t have been more helpful and patient with the transaction, we came away with a more robust tent and additional purchases we weren’t planning on.

Neil was extremely helpful and knowledgeable about riding hats and riding boots. He was patient whilst I was indecisive and his knowledge really helped me to make the right purchase! Thanks Neil

Visited the Chester store to see a specific tent, which unfortunately wasn’t erected in the outdoor tent section. Simon from the store asked if I would like him to set one up so I could try it out. Super customer service.

Great service from Alison F. very helpful and really made my experience great.

Very helpful

Great shoe guidance, thank you

Good quality fishing items

Had issues linking my membership card on the website as it wouldn’t accept the number. I called the Chester/Saltney store to check stock, and they confirmed the item was available, so I went in person to buy it. The staff explained the website is new and still experiencing some issues. Overall, the in-store experience was much better and more helpful compared to shopping online.

It was lovely to be greeted by Leigh at the door she made you feel welcome. I told her I was looking for a Rab jacket. She took me to the rail and explained the contents of the coat. She went to the stock room to see if they had thicker ones with a hood on and lo and behold she came back with the goods. Also another nice member of staff was Alice the cashier. In all great members of staff, and show an interest in there job. Also girls he loved the jacket.

SALTNEY BRANCH

Nice display of clothing, reasonably friendly staff (unless you interrupt their conversation) a good variety of outdoor gear and a relatively clear floor space.

The toilets are an absolute disgrace however!

Three of the female toilets were blocked completely with toilet roll. One had unflushed fecal matter in, and the other one had unflushed urine in.

None were suitable to be used, and all five of the toilet seats are hanging off making them unsafe.

I tried the disabled toilet instead, and this wasn’t much better with the raised support bars not working at all because they were jammed in the upright position and the toilet seat yet again was hanging off. No soap in the dispenser.

Go outdoors you really are letting yourself down with this state of affairs! The whole toilet area needs to be replaced.

When I left the shop, I quietly and kindly mentioned this to the very young boy at the counter who didn’t know what to say. It seemed he was unused to dealing with people in any other way, than just taking their money and saying goodbye.

The staff here are wonderful. Friendly, knowledgeable and really cannot do enough to help their customers. I had a fantastic experience in store today. Charlie served me and could not have been more reassuring, helpful and supportive. His colleagues were also equally charming and kind. Also the lady who helped me look for a coat in the size I wanted at the start. At the till, Charlie (& colleagues) I cannot praise highly enough. You are lucky to have staff such as these in your Saltney store.

Great value for money. And lovely Charlie at the checkout! Always enjoy a trip to Chester Go Outdoors.