Karen was such a lovely and helpful salesperson. She seemed genuine as she gave great advice without being pushy. We were in the shop towards closing time yet didn’t feel rushed. I felt good about the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bike section at Go Outdoors Coatbridge are exceptional! Always go over and above! Very helpful and always full of knowledge! Thank you to Reece and Codie in our recent numerous visits to the store and... Toon meer
Bedrijf heeft geantwoord
I was browsing walking boots and a member of staff was in the area, allowed me to browse for a bit which was nice, then asked if I was ok. Karen was super helpful and extremely knowledgeable when reco... Toon meer
Bedrijf heeft geantwoord
Great experience shopping with Ross at GO Outdoors Coatbridge. He was able to guide and share his experience with the products and options available effortlessly. Thanks again for all of your help!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Coatbridge
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Locks Street, ML5 3RT, Coatbridge, Verenigd Koninkrijk
- 01236 803471
4,8
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Visited Go Outdoors at Coatbridge today…
Visited Go Outdoors at Coatbridge today and was looked after very well by a very helpful assistant (Cammy) thanks for your help.
25 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good customer service easy to find what…
Good customer service easy to find what I was looking for
17 augustus 2026
Antwoord van GO Outdoors - Coatbridge
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Really bad experience with Go Outdoors
Really bad experience with Go Outdoors. I purchased a pair of rab trousers & tryed to return in store. The laddie on the Checkout didn’t know how to return stuff & 10
Days later I am still no further forword with go out doors. I’ve sent 10 emails & had no reply. Tried to call helpline with no response. I will never shop there again.
8 augustus 2026
Antwoord van GO Outdoors - Coatbridge
Thank you for taking the time to leave a review. We are sorry to hear about your experience with your in-store return, the delay in receiving your refund, and the difficulties you encountered when trying to contact our Customer Care team.
Having reviewed your correspondence, I can see that you received our automated email response. This advises that, if further assistance is required, a reply should be sent to the automated message so that the query can be passed to an advisor. As we did not receive a response, your enquiry was unfortunately not progressed further. We apologise for any confusion this may have caused.
We can confirm that your refund has now been processed. Unfortunately, there was a delay due to a system issue, for which we sincerely apologise. You will receive email confirmation of the refund, and the funds should appear in your account within 3-5 working days, depending on your bank's processing times.
We appreciate your feedback and are sorry that the service you received did not meet expectations. We hope to have the opportunity to assist you again in the future and provide a much improved experience.
Kind Regards
GO Outdoors Customer Care.
Karen in footwear was great
Karen went out of her way to help my son with his new boots & gave him loads of helpful advice.
23 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was in store yesterday to buy walking…
Was in store yesterday to buy walking boots. Had the pleasure of speaking to Karen, who was really nice and informative. Thanks for your time Karen.
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Huge thanks to Karen
Huge thanks to Karen - always a breath of fresh air when someone make such an effort to support your needs. Seriously helpful - thank you!
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Karen at the Coatbridge store was very…
Karen at the Coatbridge store was very helpful when i was looking for new walking boots. Her knowledge about the many products and how best to care for them was second to none.
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Karen was very helpful and patient with…
Karen was very helpful and patient with me choosing walking boots.
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The employee Karen went above and…
The employee Karen went above and beyond to ensure that I had the right boots for me. Great customer service
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Karen was very helpful and…
Karen was very helpful and knowledgeable. My wife tried several pairs of walking boots before getting a great fitting pair. It was never too much trouble for Karen to keep bringing alternatives. Very pleasant
21 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
faith and karen were very helpful
faith and karen were very helpful
21 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
New hiking boots for teen boys
Needed to buy new hiking boots for my two sons. We had already looked online at what options were available in store and were keen to try them on and get some proper fitting advice. The Coatbridge store had a great choice of boots and sizes. Staff member Karen provided excellent customer service giving great advice and ensuring that both boys had the correct fit and were comfortable in their new boots. Thank you so much Karen for your assistance. Thank you also to Emma for her assistance at the check out! Great experience in the Coatbridge store as always.
21 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Absolutely excellent service /customer …
Absolutely excellent service /customer care by Ross today - great help with everything we needed and so knowledgeable
Thank you Ross
Monica and Jim
21 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in not knowing what boots to buy…
Went in not knowing what boots to buy for dog walking & came out sorted & happy all thanks to Karen. Her help & knowledge was brilliant & she was so friendly & lovely too.
21 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service!
We went into the Coatbridge store this evening looking for new hiking boots for our teenage daughter. Staff member Karen was warm, friendly, knowledgeable and took the time to explain which boots would be most suitable for purpose and to ensure the boots were the correct fit. Excellent customer service!
20 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
No email to collect goods ordered online.
I never got an email to inform me that my shoes had arrived instore for collection. After a week I called the store to be told that they had arrived. Poor service, I think. This is not the first time that I have had a problem with the click+collect service.
13 augustus 2026
Antwoord van GO Outdoors - Coatbridge
I am sorry to hear that you did not receive an email confirming that your Click & Collect order was ready for collection. I appreciate how frustrating this must have been, particularly as you had to contact the store yourself to check on the status of your order.
Having reviewed your feedback, it appears that the email communication did not successfully trigger when your order became available for collection. We sincerely apologise for the inconvenience this caused.
We recognise the importance of keeping customers informed throughout their order journey and are continuing to make improvements to our notification processes to help prevent similar issues from occurring in the future.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the disappointment caused.
Kind Regards
GO Outdoors Customer Care
Exceptional customer service
Exceptional customer service. Staff member Karen has been very helpful in my shopping experience. She gave me tips on how to make sure that I purchase the right walking shoes for me. Couldn’t recommend her and the store enough.
19 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Karen Supports us to find the shoe we needed
Karen helped my daughter and me when we were buying shoes. Her expert advice and the way she listened to our needs really helped us to find the right shoes.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service by Karen.
Karen was extremely helpful and clearly knew all about walking boots. She gave very good knowledgeable advice and helped me find the right size and fit for my feet with no sense of pressure or rush to decide.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Customer Service
Ross was very helpful and provided us excellent customer service. He went above and beyond what I would expect. Very impressed with the customer care he provided.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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