Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... Toon meer
Bedrijf heeft geantwoord
Harry was amazing today, me and my family have never been camping and my partner wasn't keen on the idea but Harry's exceptional knowledge about tenfs made my partner feel at ease and she left excited... Toon meer
Bedrijf heeft geantwoord
Good store with some great deals. However checkout was not good with an incredible grumpy young girl. No eye contact and zero engagement as she went through our items. We finally got those after they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Derby
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Ascot Drive, DE24 8ST, Derby, Verenigd Koninkrijk
- 01332 985940
4,8
Uitstekend
3K reviews
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Heloful staff
I bought a Berghaus waterproof jacket at the Derby store today and assisted by Mel who was very helpful and professional.
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great job harry
I asked Harry about paying with my card as I had a problem earlier. He reassured me and made sure that it worked. With a queue behind me, I really couldn’t have been happier. Thank you!
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Harry was amazing today
Harry was amazing today, me and my family have never been camping and my partner wasn't keen on the idea but Harry's exceptional knowledge about tenfs made my partner feel at ease and she left excited about camping! Thanks Harry!
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great advice when I was shopping today…
Great advice when I was shopping today for my partners daughter
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Harriet helping with rab jackets
Harriet was really informative and friendly regarding rab jackets and sizes. Super helpful.
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Harriet was very helpful in advising…
Harriet was very helpful in advising about a coat, thank great service
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I went in today to get a few things for…
I went in today to get a few things for a winter holiday upcoming and got helped by a young man called Liam. He offered his expertise and I was very happy with the service. I will definitely be returning and recommending this establishment. Thank You again Liam.
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I was served by a young man Liam he was…
I was served by a young man Liam he was very helpful. Thank you
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Was served by a great worker called…
Was served by a great worker called Liam, he was very helpful and I had a great time!
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Needed a lot of shoes today and xaina…
Needed a lot of shoes today and xaina helped me get the ones I needed
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Xaina was really helpful and friendly
Xaina was really helpful and friendly, helped me find what I needed exactly. Amazing customer service and was very friendly. What a lovely woman :)
27 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
First class service from Harry
First class service from Harry, very informative, it's a shame his team lost 0-3 ,
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I was served by Liam today he was…
I was served by Liam today he was friendly and helpful , Thank You
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Served by Xaina today on footwear who…
Served by Xaina today on footwear who helped me try on loads of waterproof boots
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Pacamac service this morning
I was served by Harriet this morning. She was very helpful with finding the correct sized pacamac jacket for my son going between kids and mens.
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Derby store
Harry was great, really cheerful and provided good service
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Served by Xaina today on the shoe…
Served by Xaina today on the shoe department. She helped me pick the right shoes for my hiking trip while serving several others on her own! Thank you
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Harry was really informative & polite
Harry was really informative & polite
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Mel was happy to answer all of my questions and offered me assistance in helping me choose the most appropriate waterproof jacket for my son's outdoor trip.
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Harry was amazing
Harry was amazing! We had an issue with customer services messing up an online order and Harry was really lovely. We will look for him again when we visit the store!
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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