Xaina was absolutely amazing what a lovely person she was informed and listened to my needs and got me a good pair off boots. She was the only member off staff serving in the shoe department but she m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... Toon meer
Bedrijf heeft geantwoord
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... Toon meer
Bedrijf heeft geantwoord
Good store with some great deals. However checkout was not good with an incredible grumpy young girl. No eye contact and zero engagement as she went through our items. We finally got those after they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Derby
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Ascot Drive, DE24 8ST, Derby, Verenigd Koninkrijk
- 01332 985940
4,8
Uitstekend
3K reviews
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Expert staff
Andy was absolutely superb (Fishing, Derby store). We came in for equipment for our son who wanted to start fishing and he talked us through everything and gave us superb advice. The power of someone who is so knowledgeable about Fishing and willing to advise in that department made all the difference - thanks Andy
9 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Derby
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Always a pleasant experience shopping…
Always a pleasant experience shopping in GoOutdoors Derby.
All products have always served me well also.
3 juli 2026
Antwoord van GO Outdoors - Derby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The Derby store was well laid out
The Derby store was well laid out. Easy to find specific activity clothing. Plenty of room inbetween sections to look without being crowded by other shoppers. Lots of parking too. After making two great purchases, Liam on the checkout was helpful, cheerful and made our whole experience very good. We will definitely be back.
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Andy, in the fishing section was fantastic. Spotted me unsure amongst the rods and came and knowledgeably answered all my questions. Fixed a rod i wanted that was seized in the heat and was just generally great!
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
What a miserable bunch of staff
What a miserable bunch of staff. Visited today, 12 people queuing at the till, no urgency to get extra staff on the tills. 5 staff nearby obviously not interested in customer service. It will be a while before I visit again. What happened to service with a smile?
10 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback.
We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further and fully understand what went wrong.
We look forward to hearing from you.
Kind regards,
GO Outdoors Customer Care Team
Excellent service by Layla
Excellent service by Layla, happy to keep getting different options and general advice on types of waterproof trainers.
Price matching honoured and I saved a considerable amount.
10 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
See above.. Thank you Emily
The friendly, helpful & professional manor in which Emily assisted me in purchasing my cloths, was excellent.
Emily has certainly got 3 A levels:-
The right Attitude, Applitude & Ability.
ThankYou.
Harry Harrison.
7 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lots of choice in the equestrian department and helpful staff
I bought some boots from the extensive Equestrian area, Xaina was very helpful, bringing me lots of different options to try. Great experience, thanks!
27 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer care by Gordon
We were served by Gordon who was extremely knowledgeable and very friendly. Gordon’s customer care was excellent.
4 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful.
Staff very helpful.
Reactivated my out of date Go outdoors card with ease and very efficient.
Good range of products with real savings
3 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
All items ready for collection on time…
All items ready for collection on time and otherwise fine
No delays even when you had to use multiple scources
Excelent
26 juni 2026
Antwoord van GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
We went to Go Outdto find a…sleeping bag
We went to Go Outdoors to find a sleeping bag for our son to do the Duke of Edinburgh expedition. Kay & Millie were very helpful and explained the members discount and blue light card discount which made a big difference to the price and savings.
3 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
My friend and I were served by Ally…
My friend and I were served by Ally today in the equestrian department . She was extremely helpful and nothing was too much trouble for her. She was also very friendly and made our visit a very pleasant and relaxed one . We came away very satisfied with our purchases .
2 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Friendly helpful service from Liam
Friendly helpful service from Liam! Great prices and quality!
2 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Customer service at its best
They couldn’t have been more helpful. Especially Kat who went above and beyond to help. Customer service at its best
2 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Was served by Ally today with helping…
Was served by Ally today with helping myself and friend with equestrian equipment fly masks and lead ropes etc etc her knowledge and service was second to none and service was outstanding from the minute she greeted us both to we finished our transaction excellent attention to detail and service huge thanks Ally
2 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The Derby store is conveniently located…
The Derby store is conveniently located at the old Toysrus store in Wyvern with plenty of parking. It is well stocked and things are easy to find. My daughter has a long shopping list for DofE and we can find everything within 40 minutes. Liam is extremely helpful and deserved a praise. Will definitely visit again.
28 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Kat was great in explaining the…
Kat was great in explaining the difference between air beds for me and my husband. She was extremely patient and professional.
24 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Derby
Thank you for your review.
From reviewing your order I can see that this was placed on the 13th of June and collected from the selected collection address within 3 hours. I am sorry to that your Click & Collect order was ready when you expected this to be ready.
Your comments will be passed onto the collection address to help improve our Click & Collect service. I do hope that GO Outdoors can be of assistance again in the future.
Kind regards
GO Outdoors Customer Care Team.
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