Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... Toon meer
Bedrijf heeft geantwoord
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... Toon meer
Bedrijf heeft geantwoord
Such a variety of reasonably priced necessities for any adventure. The discount really helps. Jane on the till was patient and helpful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Edinburgh
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, Verenigd Koninkrijk
- 01313 706885
4,8
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jane was splendid on the till.
Jane was splendid on the till, and cheapest place to by product I was looking for
8 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff very friendly and helpful
Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it was a glitch in New system. Was told although I had set up a Card in store I needed to Set up an online account!
28 augustus 2026
Antwoord van GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Edinburgh
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
All you could ask for, for your adventures
Such a variety of reasonably priced necessities for any adventure. The discount really helps. Jane on the till was patient and helpful
3 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Jane was welcoming, friendly and very helpful.
2 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Jane was very helpful
Jane was very helpful. I called the store to see if they do Campingaz exchanges and she quickly said they do and checked that they had some in stock without me having to ask. I then went into the shop and she was on the checkout. Very helpful and friendly. Will definitely be back
31 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
It is a nice big shop to browse
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on the sale sections. Jane at the counter was really friendly and helpful, full of great advice.
21 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A well managed store
I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courteous and helpful. I don’t usually bother with writing reviews, but the staff here deserved it…Jane, at the checkout, deserves a mention for being helpful and thorough!
28 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Jane in Edinburgh served me.
Jane in Edinburgh served me.
The young lady in front of me did not have or know about the GoOutdoors card. Jane took her through it carefully, clearly and patiently.
She had obviously been trained well and presented it well.
27 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Jane the cashier was very nice !
26 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Maybe the worst online order platform I…
Maybe the worst online order platform I used.
They did not tell you on their website that they are out of stock.
I ordered an item and a week later I emailed them for an update as I hadn’t received anything from them.
They emailed back that they were “expecting stock from their supplier at toward the end of the week”
So that meant it would be 2 weeks before they had even sent my item.
Didn’t even bother to let me know that, I had to ask!
Poor.
25 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
We're sorry to hear about your recent experience, as this is not the level of service we aim to provide.
Unfortunately, we have been unable to identify your order from the information provided in your review. To allow us to investigate this matter further, we have contacted you via Trustpilot to request additional details.
Once we receive your response, we will review your order and provide an update as quickly as possible.
We look forward to hearing from you.
Kind Regards
GO Outdoors Customer Care.
Jane was very helpful and efficiemt.
24 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Speed of time between placing order and…
Speed of time between placing order and click and collect
18 augustus 2026
Antwoord van GO Outdoors - Edinburgh
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great ordering online and return experience
It was my first experience with Go Outdoors. It was a great experience ordering online. When a faulty package arrived I contacted the Edinburgh store for a return and replacement.
A very attentive customer service agent prepared a replacement item. I collected it today from a very friendly and helpful staff attendant. Shannah went the extra mile to get the refund and replacement item to me.
Great service and staff. Will definitely be back again.
20 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Hi my order supposed to be delivered…
Hi my order supposed to be delivered until 18/08 for pickup , it's 20/08 and I didn't even hear from you
13 augustus 2026
Antwoord van GO Outdoors - Edinburgh
Thank you for taking the time to leave a review.
I am very sorry that your order was not available for collection by the expected date and that you were not kept informed of the delay.
Having investigated your order, I can confirm that it has unfortunately been deemed lost in transit by our delivery partner. As a result, a full refund has now been processed for the order. Please allow a 3-5 working days for the funds to appear back in your original payment method, depending on your bank's processing timescales.
I appreciate how disappointing and frustrating this must be, particularly as you were expecting your order to be ready for collection and had not received an update from us.
Please accept our sincere apologies for the inconvenience caused. If you have any questions or require any further assistance, please do not hesitate to contact us.
Kind Regards
GO Outdoors Customer Care
Antwoord van GO Outdoors - Edinburgh
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment regarding the delay in receiving your refund following the return of your shoes.
We understand how frustrating it can be when a refund takes longer than expected, particularly after being advised of the anticipated timeframe.
Upon reviewing your order, I can confirm that your refund has now been processed. Please allow 3-5 working days for the funds to appear in your account, depending on your payment provider.
We sincerely apologise for the delay and any inconvenience this may have caused. Thank you for your patience while this was resolved, and we hope to have the opportunity to provide you with a much better experience in the future.
Kind Regards
GO Outdoors Customer Care
Great wee shop
The customer service delivered by Jane on the tills was fab. She was very knowledgeable about the product and even advised my membership would end this week, and she was very pleasant and friendly.
The overall shop itself was nicely organised, clean and tidy. I used the changing rooms and they were very clean and comfortable.
19 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I was assisted by Alice this afternoon…
I was assisted by Alice this afternoon and would like to sing her praises! She could not have been more helpful, reaching down different jackets for me to try on and giving advice about different brands and features. She was very friendly but also very professional and this gave me the confidence to make the best choice in the end. She is a credit to your organisation. Thankyou.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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