Liam and Katie have been amazing! Very helpful and extremely quick on their service. They brought a smile to our faces when helping us pick our new camping equipment. Liam has outstanding customer ser... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Liam helped with all our questions about camping equipment, very knowledgeable. Katie was on the till when paying and was very helpful with our questions about splitting the payment.
Bedrijf heeft geantwoord
We meant to leave this review a while ago and the fact that we are doing this now shows how impressed and appreciative we are. In January 26 we returned a coat previously purchased on line to the Go O... Toon meer
Bedrijf heeft geantwoord
Cannot praise this team enough! Was compelled to ask for names which are the following: Siobhan, Sophie and Emma. They were absolutely amazing, was able to make what felt like an arduous task (DofE... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over GO Outdoors - Erdington
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Ravenside Retail Park, Kingsbury, B24 9QB, Erdington, Verenigd Koninkrijk
- 01213 123719
4,9
Uitstekend
3K reviews
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Sophie did a great job
Sophie, did a great job of helping me find what I was looking for. However, I did a tour of the shop looking at different things and Sophie was the only person who approached me to help, it appeared that all the other staff were standing in the same part of the store where there were no customers.
21 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Respectful and helpful shop…
Respectful and helpful shop representative
18 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went in for new mountain bike tyre
Went in for new mountain bike tyre. Staff very helpful and price matched with online retailer. Thanks to Ella and Foxliviu.
18 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Coats great and assistant even better
Reserved 2 off insulated coats for myself and my son. Collected and assistant Fox was fabulous, very helpful and friendly.
3 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Went looking for new walking boots
Went looking for new walking boots. Bradley gave me great advice and walked away with a fantastic pair of boots at a great price. Thank you
12 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Served today by Fox living and Ella
Served today by Fox living and Ella. Fox was very knowledgeable and listened to what I wanted and helping me choose the right coat for my needs. So good I brought 2. Many thanks to Ella in helping me choose footwear for my very awkward feet. Got a pair that was very comfortable. 2 great staff . Very pleased with the overall service given.
10 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andrew helped me choose a pair of…
Andrew helped me choose a pair of walking boots. He didn't rush me and spent a lot of time discussing and giving advice on many aspects of the different brands. The store had a vast range to choose from.
6 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great store, staff are super helpful and knowledgeable!
Have been using this store for several years now, and the staff have always been fantastic.
Recently visited to pick up some suitable clothing for my son's upcoming school ski trip, and were served by Fox, who spent quite a while with us giving excellent advice and going over the various options and things we would need. He was extremely helpful, knowledgeable and friendly, and a true asset to the store, my son is delighted with his new gear, and I'm confident he's got everything he needs to have a great time!
Huge thanks to Fox and the rest of the team :)
30 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Happy Traverller
Can't begin to tell you, how knowledgeable Emma was helping find correct rucksack for my Thailand trip.
Without her and Sophie help and patients.showing me exactly how to adjust and expand everything
I would have bought, cheap and cheerful. Unbeknown to me it would not of been practical for my journey. I did spend double but very pleased with my guided choice.
Thank you ladies for all your Help and Guidance
I feel like iv got a bargain!
Bridget
29 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Josh was a star
Josh was a star. I picked a pair of boots in the sale which were marked up looking cheaper than they were. I decided tried others on in my price range Josh asked his manager to discount them a bit more for me without me even asking. It was a great suprise and fantastic customer service.
30 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service and help today
Brilliant service and help today. Fox Civiu, was very helpful and very knowledgeable of the products.
21 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good service
Thank you to Sophie for sorting out an exchange on my winter coat. I had spoken to her on the telephone in the morning and she was both professional and courteous.
18 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Perfect service
Perfect service, Fox Liviu advised me perfectly in choosing clothes for the trip :)
13 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Unreal service and extensive knowledge…
Unreal service and extensive knowledge from Fox who went above and beyond to help, very impressed by the service received.
7 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
fox and katie was so kind,friendly and…
fox and katie was so kind,friendly and informative. they helped very
much and couldn’t of done anything more. very thankful for them x
30 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
5 star service from Fox today
5 star service from Fox today. Gave me so much help and advice on what to wear for my upcoming trip to Switzerland. Definitely recommend the Erdington branch.
29 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I had a great experience at GO Outdoors…
I had a great experience at GO Outdoors thanks to Fox Liviu. He was extremely helpful.
Excellent customer service and a really positive experience in the shop.
25 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Brilliant customer service from Fox
I was served by Fox over the weekend and I was extremely grateful for his assistance. He was kind to me and my five year old, as well as going over and beyond to assist us with our purchases. He made shopping at GoOutdoors easy and enjoyable. Brilliant customer service !
22 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ella and Sophie were very helpful
I was helped at the climbing shoes section by Ella who was very patient as I tried on far too many shoes. Sophie at checkout was then very speedy at processing my return processing my order. Great service all round!
18 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Helpful and knowledgeable staff
Went into Go Outdoors and Fox the assistant noticed my mom’s wheelchairs wheels were flat he offered to inflate them and gave us great tips on how to do it in the future., we were so grateful for his help and knowledge
18 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Erdington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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