Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB
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Lees wat reviewers zeggen
I've been visiting this store for the last 11 years and the staff are just top class. On my last visit, I was served by Carol who has always been extremely knowledgeable and helpful with any qu... Toon meer
Bedrijf heeft geantwoord
I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... Toon meer
Bedrijf heeft geantwoord
Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Grimsby (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, Verenigd Koninkrijk
4,9
Uitstekend
216 reviews
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The staff were excellent but when I put…
The staff were excellent but when I put the jacket on to go out I noticed that it fastened on the mens side not the woman's when I went back to the store and asked about this the lady said it was because they made it this way so you could put a fleece inside. I'm very annoyed about this the jacket cost me £165.00 and should be made the right side .
11 april 2025
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic and Friendly
Friendly and approachable staff. Always happy and welcoming whenever I've visited over the many years I've shopped there. Special thanks goes out to Faye, Angela and Charlie for being helpful today 😊.
3 april 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Heather
Heather, helpful as always, I'm disabled and the shop is tiny but they always help out and help me get around the store in my chair, move things and are always helpful.
2 april 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop
Great shop, always looked after by Heather and the staff. Highly recommended
22 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff were very helpful.
30 maart 2025
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
We recently visited the Grimsby store…
We recently visited the Grimsby store and were treated to excellent customer service by the two ladies there. They were so helpful when we were buying walking shoes and made the whole experience very pleasant for us. Friendly, helpful and knowledgeable, thank you ladies
Nige- West Sussex
21 maart 2025
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Service
A pleasant place to shop with attentive and helpful staff. Heather the manager is always available to assist and care for her customers nothing is too much trouble. On a recent visit she was very helpful in suggesting a pair of comfortable walking trousers that fit me perfectly, which I have been struggling to find for a while. I would highly recommend this shop for all outdoor products at reasonable prices.
25 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent service from Heather and Faye…
Excellent service from Heather and Faye this morning. Great selection of merchandise. I went in for one new T shirt and left with four. I will definitely be back.
24 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Grimsby (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
New customer n…
Good service and very helpful when buying my first pair of walking shoes
21 maart 2025
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff are very knowledgeable and go…
The staff are very knowledgeable and go out of their way to help you without rushing or pressure to you. They all wear the gear and spend time outdoors.
Absolutely wonderful
21 maart 2025
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Popped in to look at some walking boots…
Popped in to look at some walking boots and was approached by staff member Faye. She was very pleasant and not pushy at all, I asked for a size in the boot I wanted to try on and she had them out to me within seconds. She asked me to walk around the store and watched how I walked to ensure they were the correct size and fitted well. Faye was extremely helpful and provided some useful information to ensure they are bedded in properly.
Lovely staff throughout the store and all of them spoke as soon as you entered the store.
17 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Friendly helpful staff
Went into the Grimsby store today to look at the walking shoes. The staff were all very friendly and one staff member called Faye helped me with picking a pair of walking boots for my daughter, she was very knowledgeable and was able to advise which one out of two pairs may be the better option.
Had a lovely shopping experience and would definitely go back again
19 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
I was looking for a rucksack today, but needed some help to get the right one. Without needing to ask, a member of staff called Faye approached me to see if I needed any assistance which I did. Faye was extremely helpful and after trying a few I found the perfect one. I am really pleased with my purchase and found the whole experience enjoyable which you can’t often say. I have been in this store a few times in the last couple of months and have always been impressed by the standard of service, the knowledge and helpfulness of the staff.
17 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Visit to go outdoors Grimsby
Visit to go outdoors Grimsby
Very nice and friendly staff.
Sales assistant Faye was very helpful helping me find what I needed.
9 maart 2025
Antwoord van GO Outdoors - Grimsby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very good experience
Very good experience, fantastic staff, very polite and helpful
11 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
First class service
As always the staff provided a friendly service & professional advice with the purchase of walking trousers.
21 februari 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Grimsby (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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