GO Outdoors - Lancaster (Express) Reviews 

218
TrustScore 5 uit 5

4,9

New Street 17, LA1 1EG Lancaster, England, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Kampeerwinkel
  2. Activewear winkel
  3. Fietsenwinkel
  4. Klimclub
  5. Paardrijservice
  6. Hardloopwinkel

Over GO Outdoors - Lancaster (Express)

Geschreven door het bedrijf

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Geschreven door het bedrijf

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contactgegevens

  • New Street 17, LA1 1EG, Lancaster, England, Verenigd Koninkrijk

4,9

Uitstekend

TrustScore 5 uit 5

218 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(218)

35.134 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

HiGear rechargeable Camping lantern

Great product (HiGear rechargeable camping lantern)
Variable power with very bright max power.

23 augustus 2026
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

I went to Go Outdoors Lancaster store

I went to Go Outdoors Lancaster store, I needed a new pair of Walking.
Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect fit. I will definitely be visiting the store again
Matt C

29 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

5* service

Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much

29 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Simon was ace

Simon was ace! Had no idea what I was looking for or what I needed for hiking as a beginner and he was brilliant at sorting me out with the right boots!

21 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Very helpful

I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient and very informative. Thanks guys

6 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Outstanding help and support

Thank you Simon for your help and outstanding support today!

4 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

We were looking for hiking sticks and…

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake district. What a lovely shop and very friendly salesmen! Very happy customers from Belgium :)

29 juli 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Helpful staff!

Bought some hiking shoes in the Lancaster store. Served by Simon who was very helpful and friendly 😊

25 juli 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Walking boot purchase

Bought a pair of walking boots assisted by Henry who was both knowledgeable and friendly. Very happy with the service provided.

13 juli 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Very helpful member of staff...

We were buying for my son's DoE expedition. Chris was very helpful, patient and knowledgeable and we managed to get everything we needed

20 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great staff and product choice

Great little shop with knowledgeable and helpful staff and a good selection of products for the size of the shop. I went in to ask about re-waterproofing my tent and Simon set me up with the products I needed and advised against ones that weren't required.

19 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Simon helped me return a faulty product…

Simon helped me return a faulty product and gave me advice on other alternatives. Very helpful

26 februari 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Friendly, knowledgeable and professional service

Friendly, knowledgeable, consultative and professional, Chris helped me to quickly find the right pair of walking shoes for my upcoming holiday. Highly recommended!

17 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent, friendly service by staff. Highly recommend.

Visited the Lancaster GO Outdoors Express store on 11/06/2026 and was served by Henry and Simon. Before visiting the store, I hadn’t had any prior experience buying camping gear and hadn’t really done any research online, so I wasn’t sure which would be the best gear for my specific needs and budget. However, when I visited the store last Thursday, Henry and Simon couldn’t have been more helpful. They were great in explaining the variations between the different products and their respective features, and which would be most suitable for my needs and budget. They even kindly provided a useful setup and packing down demonstration for some of the items that I had been unsure about, which gave me confidence in my purchase and was really helpful for when I used the gear whilst camping over the following weekend. Prior to visiting, due to it being a smaller ‘express’ store, I wasn’t sure whether it would have a sufficient range of products. However, I found that it had a solid selection, containing everything I needed- also including useful items which I hadn’t even thought about. During my visit, the staff were friendly, patient and knowledgeable. I would highly recommend visiting this store.

11 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service from Chinmaya. He was knowledgable, friendly and very patient!
Everything needed for my sons’ DofE expeditions was in stock and all reasonably priced.

13 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great service from Chris when I was…

Great service from Chris when I was choosing a backpack for work.

He was friendly, helpful, and took the time to talk through the different options without any pressure. His advice made it much easier to find the right backpack for what I needed.

Really pleased with both the backpack and the service. Thanks, Chris!

13 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great help

Great help, excellent quality and very good value for money. Deffo recommend

7 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service, the staff were very helpful and had a great wealth of knowledge.

7 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Knowledgeable, knew the specifications of the shoes they stocked including what would suit me best( width, early bunions etc). Also relative waterproofness between brands and quality differences.
Thankyou Simon

4 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

I visited the Lancaster store today and received great customer service.

I visited the Lancaster store today and was welcomed by Henry and Simon.
I needed to return an item which I'd bought in a different branch (which must be a bit annoying) and they were very helpful.
I then enquired about different product which they were also very pleased to help with. In my opinion both members of staff went above and beyond to provide great service and they made my shopping experience a pleasant one. I would highly recommend the Lancaster branch of Go Outdoors to anyone looking for outdoor gear at competitive prices.
Thank you

2 juni 2026
Review zonder uitnodiging
Logo GO Outdoors - Lancaster (Express)

Antwoord van GO Outdoors - Lancaster (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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