I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNew Street 17, LA1 1EG Lancaster, England, GB
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Lees wat reviewers zeggen
We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... Toon meer
Bedrijf heeft geantwoord
I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... Toon meer
Bedrijf heeft geantwoord
Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Lancaster (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
New Street 17, LA1 1EG, Lancaster, England, Verenigd Koninkrijk
4,9
Uitstekend
218 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Came in the store yesterday for help…
Came in the store yesterday for help with my ripped and broken tent, staff were really helpful in explaining what I need to fix the rip. Also advised about what pole they believed I would need to purchase to fix the lean on my tent. All were friendly and happy to have a conversation. Thank you Lewis, Simon and Chris.
12 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Fantastic customer service!
Been in today and spoke to both Lewis and Simon. They were both really helpful and helped me choose the perfect jacket. Wish everywhere had customer service as good as this. You can really tell they care about what they do.
12 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great staff
Great staff, Chris was very helpful. They keep you aware of best deals. Shops very well equipped.
4 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Simon gave us expert advice on boots
Simon gave us expert advice on what hiking boots to get, and took his time to answer our questions, and great care to make sure they were the right fit. Great selection of high quality gear, and fantastic service!
30 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great retail experience at Lancaster
Great retail experience at Lancaster, New Street Branch,due to Simon who was beyond helpful,interesting and product knowledge.What a refreshing change to have someone who was an all round retail guy,who delivered an excellent service to punter.We will be back,Sean and Chrissie
28 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Chris was very helpful
Chris was very helpful, and knew exactly what i was looking for
8 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service from Simon
Great customer service from Simon! He was very knowledgeable about the boots I was buying and gave great advice, ended up with a very good pair after trying on a few.
5 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service …
As a newbie to walking i spoke to Simon for advice on my first pair of boots. His friendly approach and knowledge he gave to me was excellent. I've left 100% happy with the purchase I've made based on the information given. I will definitely be returning to this store for future purchases. Thank you!
28 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Super experience at this store
Super experience at this store. Simon was very knowledge about footwear/boots and got me sorted easily with a great pair of waking boots. Store is in great location and full of really good products at great prices.
21 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent store
Excellent store! I was very satisfied with the service and overall experience. The atmosphere is pleasant, and everything is well organized and easy to navigate.
Special thanks to Simon and Paul — they were very friendly, attentive, and truly helped me with my choice. Thanks to them, everything went quickly and smoothly. I will definitely come back again and recommend this store to others!
26 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
10/10 service from Simon
10/10 service from Simon, spent over an hour with me making sure I had the right fit for the boots I was buying. Super pleased, would recommend 👍
23 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
This is a shout out and a big thank you…
This is a shout out and a big thank you to Simon and Lewis! They are very knowledgeable, helpful, friendly and patient. I’ve been turning up like a bad penny prepping for a trip and Simon has suffered me a few times and has been brilliant.
17 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Excellent help & great customer service…
Excellent help & great customer service from Lewis & his colleague, Isaac today. Honest, trustworthy advice in choosing outdoor kit in Go Outdoors, Lancaster
10 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Isaac was really helpful showing me how…
Isaac was really helpful showing me how to use the compass I had bought and how to align it with the map.
8 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic customer service and range
Fantastic customer service and range. Simon really knows his stuff and was able to give a personal recommendation for the down jacket I was considering.
20 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
Visited a few weeks ago to get some walking shoes ready for a backpacking trip. Simon was excellent offering advice on the best type of shoe to get and I left happy with my purchase having been well informed on the product. Both the staff here when we visited were very friendly and happy to help us even when we arrived shortly before closing. The shop is smaller but still has a good selection of equipment and this means you usually get better service!
29 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Simon had great product knowledge as…
Simon had great product knowledge as well as a no pressure friend service approach. Credit to the store as I've found all their representatives.
19 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
All of my requirements were considered…
All of my requirements were considered and I left with what I was looking for. I’m entirely happy with my purchases and the general disposition of the staff. This will be my first port of call for further outdoor gear.
13 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great store
Great store, fantastic product knowledge, cheerful, excellent customer experience.
12 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Really helpful advice on…
Really helpful advice from Chris on walking boots and came away with a bonus pair of running shoes reduced in the sale!
11 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Lancaster (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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