I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Becky and jenny went out of their way to help me. I went in for a bundle deal for a tent footprint and carpet and unfortunately only the foorprint was available in stock. They took time to talk me thr... Toon meer
Bedrijf heeft geantwoord
Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Toon meer
Bedrijf heeft geantwoord
Went to Liverpool shop for a waterproof this morning and I didn’t what to get. Paul was helpful picking out a decent coat without breaking the bank. Great friendly banter in between and his great know... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Liverpool
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
107 Rimrose Road, Bootle, L20 4HN, Liverpool, Verenigd Koninkrijk
- 01513 059590
4,6
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Went into your Liverpool store today…
Went into your Liverpool store today near Crosby to buy some clothes for my wife . A young lady named Annamay served me . Young lady in her twenties, with coloured hair . I am a retail manager of 35 year and appreciate excellent customer service . This young lady has exceptional customer service and I would love more people like her working for me , she is a credit to you company and I would love her working for me . I got everything I need with 5 star service , thank Annamay, you made my shopping experience, thank you
1 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Liverpool
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Give James of Bootle Fishing Republic a £20,000 bonus
My son is following his friends into angling, something I know nothing about. Went to Bootle Fishing Republic and was served by James.
We were totally naive as to what was required. James helped us describe what kind of fishing we would be doing; found us the appropriate kit to get started, advised what was superfluous
James even had some disused equipment under the counter which he used to demonstrate to my son how to set up his first fishing rod and “rig”
I had no idea how much it would cost to walk out with the basic minimum but I was pleasantly surprised at the price
My son has already been back to buy more stuff as he learns more, so James has won Fishing Republic a long term customer
So Fishing Republic have a lot of current and future sales; my son was able to get started and has caught his first fish; and I was pleasantly surprised at the price.,Everyone is happy - except the fish.
This is how society is supposed to work, a transaction that benefits all parties.
James skill and charm has generated thousands of immediate and future income for his employers. It is only right that he shares in these mtutal benefits , rather than them all being stolen by distant psychopathic oligarchs.
So James thoroughly deserves £20,000 annual bonus and should be recognised by his employers in the only way that really means anything
Thank you James .
Go Outdoors, time do what is right for society
27 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Liverpool
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great help and ease in collecting my…
Great help and ease in collecting my order staff very helpful appreciate it
14 juli 2026
Antwoord van GO Outdoors - Liverpool
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I ordered 4 fairly standard items via…
I ordered 4 fairly standard items via click + collect. They split the order into 3 different shipments which I consider fine if that’s how their distribution network works. However, the items still show on the website as not being delivered to the store. I had to call them up to enquire as to what was happening as the items were supposed to have been available weeks ago. They confirmed that 3 of the 4 items were available at the store and the website just hadn’t updated. However, the remaining one (a pair of socks they sell in the store itself) are not yet available. This has been nothing but overpriced hassle. First and last experience! (Still unresolved)
4 juli 2026
Antwoord van GO Outdoors - Liverpool
Please accept our sincere apologies that you did not receive an email notification advising that your Click & Collect order was ready for collection. We understand how frustrating this must have been, and we have escalated the issue to our technical team for further investigation.
Regarding the outstanding socks from your order, we have contacted you by email with an update on the current status of this item.
We are very sorry for the experience you have had on this occasion. This is not the level of service we aim to provide, and we hope we have the opportunity to restore your confidence in us and deliver a much better experience in the future.
Kind Regards
GO Outdoors Customer Care
Antwoord van GO Outdoors - Liverpool
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Speedy transaction and easy collection
Easy to order and apply discount code. As I did not want to wait for the free delivery, I requested to pick it up from the nearest store. All no problem and it was ready for me on my arrival.
13 juli 2026
Antwoord van GO Outdoors - Liverpool
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Ryan was great so helpful and proper…
Ryan was great so helpful and proper knew his stuff
10 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Liverpool
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Can’t complain
Staff in the shop are helpful every time I go in, returns are straight forward when I order online too. Online orders are delivered fast 👌
12 juli 2026
Antwoord van GO Outdoors - Liverpool
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
After sales
I am in the process of getting £300.00 back from this company. My Grandson was riding his Bike the gears came off (not the chain. Go outdoors, says it has impact damage. and it wasn't covered by the guarantee. new Dec 2025. with 25 miles on the clock. Details were given to Go Outdoors. But to no avail. A letter before the court was issued. The latest Email they sent was can you provide the Address of the Bootle store. As there is only one Go Outdoors in Bootle, I am somewhat miffed why they want me to provide this address. I will issue my summons tomorrow....STAY WELL CLEAR
2 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Liverpool
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback.
We are sorry to hear of your experience with your grandson's bike. We can see that there has been extensive communications between yourself and our Customer Care Team where this is being thoroughly investigated.
Kind regards,
GO Outdoors Customer Care Team
Brilliant service and products 👌
3 juli 2026
Antwoord van GO Outdoors - Liverpool
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly and kind we
I was served by Adam, who was incredibly helpful and friendly throughout my visit. He took the time to answer all of my questions and made choosing the right hiking boots much easier. Excellent customer service – thank you!
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Liverpool
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Now have TWO concurrently running memberships :(
Already have a member card but cannot 'add' this to my current online login store, so to benefit from a 50% reduction on a tent (or miss out as it was selling fast and getting nowhere with *ONLINE* 'customer services') I had to buy ANOTHER (albeit only £5) membership, frustrating. Staff in Liverpool are nice and helpful though. Especially in these extremely challenging conditions like this weather!
Still love and will continue to shop with Go Outdoors, but this is a common, well-documented ongoing issue according to FB and Reddit :(
FIX IT
9 juli 2026
Antwoord van GO Outdoors - Liverpool
Please accept our apologies that you were unable to access our members' prices when placing your order.
From looking into this we can see that the email address associated with your original membership differs slightly from the one used to place the order and this is why your details were not located.
We have contacted you via the email address on the order to provide an update on this for you. Please check your inbox for our message.
We do always aim to provide excellent customer service and it is great to know that our colleagues at the Liverpool store were able to provide this despite the challenging weather conditions.
We hope to be able to assist you in store or online again soon.
Kind regards,
GO Outdoors Customer Care Team
Great piece of kit
I recently purchased a lightweight Regatta Gillette, it's of good quality, lightweight,with a decent number of pockets, particularly this time of the year,we carry around, phones, glasses,keys a wallet,so you need to keep them safe and secure,this does the job, would recommend.
7 juli 2026
Antwoord van GO Outdoors - Liverpool
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The lad who help us count have been…
The lad who help us count have been more helpful he was absolutely brilliant!!
24 juni 2026
Antwoord van GO Outdoors - Liverpool
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Liverpool
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, particularly Adam who suggested items and helped me find trousers for my son
5 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Liverpool
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
This company are awful
This company are awful, tent ordered didn’t arrive, joined membership and bought items in store, no record and refused to give me discount despite email evidences of purchases. No assistance in store.
4 juli 2026
Antwoord van GO Outdoors - Liverpool
Thank you for your review.
We are deeply sorry to hear of the experience and issues you encountered with purchasing your wanted items. This is not the experience we expect our customers to receive and your feedback will be raised to the relevant departments to ensure accurate improvements are put in place. All the feedback that we receive is important to us and we appreciate you sharing this with us.
So that we can discuss this further we have reached out to you by email, please check your inbox for our message.
Kind regards
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Liverpool
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Liverpool
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service selecting…
Excellent customer service selecting some souls for my hiking boots and a pair of hiking poles. Thank you Paul and Vicky.
30 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Liverpool
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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