Really well laid out store with lots more variety in casual clothing than I’ve seen in other Go Outdoors stores. Served by Toni who was very helpful and knowledgeable on the product ranges. Didn’t f... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 38, High Street - Manchester Arndale, M4 2HU Manchester, GB
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Lees wat reviewers zeggen
Not a click and collect process TBH I will never do a click-collect again! You’d think the process would enable you to order,walk-in and collect . From the staff who actively hide from custom... Toon meer
Bedrijf heeft geantwoord
Went in to get a new pair of hiking trousers, and Samantha was fantastic. She recommended a pair to try on, and they were perfect. I have tried at least 8 other pairs (that I found myself) but non... Toon meer
Bedrijf heeft geantwoord
I was looking for a new rucksack, I'd been advised to try GoOutdoors. The selection was well laid out but I was concerned with capacity and versatility of materials I enquired to a couple of st... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Manchester Arndale
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit 38, High Street - Manchester Arndale, M4 2HU, Manchester, Verenigd Koninkrijk
4,8
Uitstekend
465 reviews
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Great customer service
I went to go outdoors to look for a rab coat. I wasn’t sure which was the best option for me so I asked a young girl who works there, called Cleo. Cleo went above and beyond for me, explaining the different types of rab coats, and was extremely polite and helpful. My rab coat is perfect for what I need. Thank you Cleo!
11 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Samantha on the coats dept was…
Samantha on the coats dept was excellent but the staff on shoes were hopeless. Took ages to get someone to serve me and they didn’t know the products. I went in for a pair of walking shoes and came out without buying any.
11 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Nathan
Nathan, worker here. Amazing customer service and support
8 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Friendly service
Friendly service. Emma was very helpful and polite. Good customer skills.
3 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The young girl who served me opened the…
The young girl who served me opened the shoe box, & broke a nail & swore(which I totally understand) but no apology to me & then rudely told a young lad to finish the job of serving me.
25 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent Service from Staff
Found what I needed quickly, with help from Charlie W & Alfie, both of whom were very friendly, kind, and professional. Will absolutely be back thanks to the excellent service from the staff.
27 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very attentive staff
We were looking for a particular type of jacket and Cleo, in the Manchester Arndale centre,was extremely helpful! Also, the other staff George and Aimee were very polite and helpful. We would definitely shop there again!
15 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The service I received from Emma and…
The service I received from Emma and Charlie W was top quality, very impressed.
7 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Sam is the real deal
Sam is the real deal, she knew everything about every product I asked about. Fantastic experience.
1 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Jane gave me very good service
Jane gave me very good service, I will 100% return for more shopping at the store
23 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent help and service from Abbie…
Excellent help and service from Abbie who knows her stock and located the items I was looking for swiftly and without fuss. This was at the end of a shopping trip in Manchester for said items. I had been unaware that there was a branch of Go Outdoors at The Arndale and didn't fancy going to Cheadle so this excellent service was a real bonus.
19 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I was served today by Charlie W
I was served today by Charlie W, so far we’re being treated nicely, he was so helpful and friendly.. i got my ‘target’ stuff after couple days searched.. thank you
16 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Lovely Samantha
Samantha was very polite, helpful and professional. Lovely, smily lady who brightened up my day.
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
10/10 for samantha excellent customer…
10/10 for samantha excellent customer service
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Came in looking for a lightweight waterproof coat. By chance we spoke to Samantha and she was so helpful. She showed me the various coats in various price ranges, explained the technical benefits of each coat. Kept coming over and asking how things were going and if there was anything else she could do. She took a few items we were buying over to the counter so we didn’t have to cart them around the store whilst still browsing. What a credit to the Arndale store.
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very friendly and helpful service from…
Very friendly and helpful service from Charlie W.
Good support with NHS discount and Go Outdoors membership.
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
I was served by Samantha today she was…
I was served by Samantha today she was a lovely girl, very helpful & sufficient :)
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great customer service.
I came into the store looking for a specific product and in a bit of a rush. Charlie W made himself readily available and was a great help and really friendly. I really appreciate that he took the time to talk to me about different products on offer and relating it to his own experience.
5 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Made a special trip to purchase an item…
Made a special trip to purchase an item only one of which was said to be avalable on line. However there was none on the rack, but the assistant was very helpful and found the item in the stock room.
3 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Knowledge about the product and helpful…
Knowledge about the product and helpful at checkout
30 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Manchester Arndale
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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