Porthmadog GO OUTDOORS- Recently visited this store during a trip to North Wales.. I required a new pair of hiking boots, I approached a staff member called Tyler, his customer service amd people s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have used this shop on a number of occasions and I have always been very satisfied with the service. Today I had the pleasure of being helped by three members of staff. The first was just fine, the... Toon meer
Bedrijf heeft geantwoord
Location of shop suits an easy shopping experience , large car park , helpful and familiar staff , very easy store to browse and buy from . I have never been there when it has been too busy and uncomf... Toon meer
Bedrijf heeft geantwoord
I come here whenever I need walking or outdoor bits & bobs. It has great parking & the feel of an independent store. The staff are all extremely friendly, helpful & knowledgeable. Prices are competi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Porthmadog (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Penamser Road, LL49 9NY, Porthmadog, Verenigd Koninkrijk
- 01766 800081
4,8
Uitstekend
550 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A simple transaction
A simple transaction, one inexpensive walking stick, and a friendly respectful member of staff. Didn't patronise me (old lady) and we enjoyed a conversation yn y Gymraeg- me a learner. The little moments in life that can be much more than a commercial transaction! Diolch yn fawr iawn.
15 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful guy
Very helpful guy showed me the best product for my needs at the best price.
7 oktober 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful assistant
Very helpful assistant, knew exactly what I needed and went to get it for me.thank you very much,excellent customer service
1 oktober 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Porthmadog (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff - worked as a team to help customers...
Good communication.
30 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent service
We have just been to your store as my wife needed a good raincoat, as she was reduced to using mine. We were greeted by a gentleman called Phil, who we believe was the manager. Phil gave some expert advice to my wife after she explained the issues she has with wearing heavier coats. He also took the time to assist me, in between other customers and a stock take, with how to ensure that got the right size footwear. Phil is truly an ambassador for your company, and I would have no hesitation in returning to any of your stores if all the other managers have the same professionalism. Thank you.
20 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Walking pole advice
Just returned home after visiting the Porthmadog store. I went for some walking poles to help with rehab following a hip replacement. I was given excellent help and advice from someone may be the manager and a younger colleague. They could not have been more helpful. Thank you very much, Diolch
16 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I bought more than expected as I…
I bought more than expected as I noticed you could use Klarna. When I got to the check out I asked the member of staff if I could pay with Klarna, she said yes but then put in the whole amount and wasn’t sure how to do it, she reluctantly called for a supervisor who claimed they had issues with getting internet in the store so better to go outside. Despite trying this, it wouldn’t download due to the lack of connection. The member of staff offered no further assistance so I just had to pay in full. I asked her to pass this issue up to management as if a service is offered and the internet signal in the area is not good enough to use the Klarna app then maybe the store should have Wifi. She just replied “it’s not our fault the internets not very good” Her attitude throughout reminded me of asking my teenagers to tidy their bedroom!! This was on the Saturday visit when I bought a tent and windbreak. I returned the next day to buy some maps and although no issues to solve at least this other member of staff was polite and happy!
12 september 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Found what I needed
Found what I needed. Was able to try on. Price good with card( which I didn't have) so joined. Man who signed me up could have been friendlier, hence only 4 stars.
8 september 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Your staff are always friendly and…
Your staff are always friendly and helpful despite being busy every time I visit your Porthmadog store. I bought a "wash and reproof in one go" on their advice after using the two separate liquids for years. Have yet to try it.
28 augustus 2025
Antwoord van GO Outdoors - Porthmadog (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff. Good range of stuff and some good prices too. Pity I didn't get the camp chair out of the bag b4 I got it home, as its a different colour/pattern than the bag.
21 augustus 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service here today
Great service here today. Both salesmen were extremely helpful and went out of their way to make sure all our needs were met for the best value possible. Thank you.
14 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Porthmadog (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent staff and great value for money
The staff there always engage and are happy to help. They’re very knowledgeable and also assisted me in getting an excellent deal. Diolch!
5 augustus 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Very pleasant staff
Very pleasant staff, engaging me in conversation and knowledgeable about the area
30 juli 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Genuinely one of the best retail…
Genuinely one of the best retail experiences I have ever had. Gareth went out of his way to help myself daughter and I. First of all select the right tent, and also made us aware of the other deals you currently had running. Gareth really is a credit to your company. The whole team there’s were top grade. Thanks everyone
31 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Small store but everything you need.
Not a majorly large store but have everything you need. The staff are helpful and will always help if they can.
27 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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