GO Outdoors - Stockton Reviews 

Lovely lady helen who helped us, very knowledgeable and friendly helped a lot

The store was well laid out and felt welcoming. We visited the footwear department where my wife was introduced to the foot scanning facility which was very well presented by Helen. On this occasion we purchased only base layer boot socks but will certainly return to footwear when we need to replace our current boots. Well done. First class experience.

Got serverd today of Mia was super helpfull with everything thank you

I had the most marvellous help from somebody called Rebecca. I had already been into another go outdoors Store and it had been helpful but what I needed was somebody who would truly look very carefully at the kind of boot I was attempting to buy I needed somebody who would sit with me quietly and look at the size of the innersoles and suggest what I would kneed in terms of size and comfort. She was amazing she described what she thought would be good offered me various examples and she took me up and down the Walking unit that you have. Sane described everything to me and I am very satisfied with the boots that I bought and also the shoe that I bought. I cannot commend her enough for her wonderful thoughtfulness and helpful advice —she is certainly an incredible asset to your company and one that should be applauded in any way possible. This happened on Monday the 6th of July at approximately 10:30 am. I hope she is rewarded for her wonderful attitude and thoughtful approach to helping customers. Kind regards Stephanie Overton

Had a great experience in store yesterday. Approached Abbie on the tills when I couldn’t find what I was looking for and she was so friendly and helpful. I will definitely visit again 😊

Went to the Middlesbrough/stockton store to get some things for a family camping trip at the end of the month, was served by Karen who was very friendly and very knowledgeable about the products in store and actually managed to help me pick some things out I also needed my address changing on my members card which she took care of no issue, The service we received in store today was 10/10.

Rebecca was amazing and very helpful, great customer service.

Called in for a new pair of Merrel walking shoes. The service I received was superb . Both Helen and Hollie were the perfect employees. Made me more than happy with my visit and purchase. Thanks again .

Always goto the Stockton store you can always find what you need very easily the staff are very friendly and go above and beyond to help you and the service of the staff on the checkout is outstanding always greeted with a smile and ask if everything was okay. Very good store

Visited Middlesbrough Go Outdoors to buy a reserve pair of walking boots. Good selection of reasonabl priced boots available. I was able to quickly find a suitable pair with the assistance of Helen. Friendly helpful staff

Helen was unbelievable what a staff member youse have really impressed with her customer service thank you helen

We visited the Stockton store to get some items so my partner and I could start to go camping. We didn’t know where to start or what we would need. Finn guided us through our purchases, explained the differences between products, what certain products where for and what he recommended we would need to camp comfortably.
Outstanding customer service, thank you Finn.

Have not even received my goods email saying its been delivered no where in sight not dropped of at neighbours nothing

We visited the Stockton on Tees branch of Go Outdoors yesterday evening, 29/06/26 as my husband wanted a chair for the beach. The two assistants we spoke to, Thomas & Fin were extremely helpful trying to find the most suitable chair for my husband & were prepared to show us a few different ones. I would like to thank them for their excellent customer service.

Helen was great 10/10 service very helpful and helped me pick out the perf shoe for my backpacking trip :)

The product that I bought is very good. There was a good range to choose from. The man on the till was excessively rude to me, continuing to shout across the shop as I left.
Needless to say, I shall not be returning in the near future.

Unfortunately not the best of experiences last couple of visits. Lots of staff just stood chatting to one another, told a product I wanted was upstairs to then be told it was downstairs, still unable to find the product myself I yet again asked a staff member it was back upstairs , when someone DID eventually show their face in their department, dealt with me in a totally uninterested manner with no real customer service. Sold me something that didn’t fit the item requested meaning another wasted journey back to store. Where are the days when store staff really knew what they were selling in their relevant department?

Not the best experience to be honest.

Great service at a decent price.

Went with my granddaughter, on 28.06.26, who needed hiking boots, socks and equipment for Duke of Edinburgh Award, had a list from school. Helen was amazing, couldn't have been more helpful or obliging, made the whole experience seamless, pleasent and quick!

I was looking for shoes to support my in sole and still fit properly. Helen was in the shoe department and could see I was struggling to find something suitable. We had a chat about what I was looking for and Helen made some recommendations. But after a few more attempts I still couldn't find anything. So Helen suggested trying a foot and gait analysis to see what it would recommend and from there I was able to try some more shoes on. Although I didn't come away with any, I really appreciated Helen's time and patience and taking me through the analysis to get an idea of suitable footwear. I wouldn't hesitate to go back and speak with Helen.