GO Outdoors - Stockton Reviews 

We were assisted by a r eally good,knowledgeable, helpful member of staff called Rebecca, on our recent visit ro Stockton store.She was helpful without being felt like she was pushing to sell us anything which was great and made the experience of buying some shoes better We were given time to try and and walk about a bit before purchadlsing a,140 pound pair of boot/shoe suitable for my needs Great assett to your store

Excellent service, great store with loads of items on display, honest advice for staff (Claire)

Outstanding customer services from Catherine and Claire!

Quick delivery. Friendly staff.

Found some walking boots last size 5 left! 🥾
Staff were great and helpful on the floor.
Karen was lovely at the till too very chatty and great customer service,
always good to see! 👏😊🩷

Went in looking for a cool box bought a yeti redbull one. Lovely friendly service from karen. Very friendly and helpful. And nice friendly day service from Freya on till
Thankyou :)

Fay was Polite chatty and very welcoming

I was helped by Helen and Fay today and they were both so lovely! I love this shop and could spend hours in it! Thank you Stockton team ☺️

Ordered item and was ready to collect in no time.
Quality of item was very good
and the staff were really pleasant and helpful.

We had excellent service especially Helen who was exceptional and very friendly making every effort to help us find the right walking shoe for our upcoming holiday to Switzerland

A great service, Helen was very knowledgeable and provided up with everything we needed. Thankyou very much

I found Helen exceptionally helpful with locating my shoes and walking socks she went above and beyond in her service

The most helpful loveliest people I’ve ever come across who work there.

Helen was really helpful and went above and beyond to help me pick the right shoes needed for walking.

After avoiding this store due to condescending staff attitudes it was a huge pleasure to be served by LEWIS L and Hollie tonight
Lewis was attentive but not in your face, knowledgeable about the different products, and extremely helpful and informative
A huge thank you to him for his time and expertise it is greatly appreciated

Hollie was so lovely and helpful :)

The staff in store were really helpful. I wanted to buy a tent bundle but there were stock issues so I was advised to buy a tent online and then return it to store, then buy back as a bundle, which i did. However, I'd received bluelight discount on the original tent i bought online and was told I couldn't use this in store on a bundle when i bought it back. Having got home and looked at my receipt it would've been cheaper to not get the bundle at all, even if i paid full price for the other two items. I reported this to customer service who told me that bluelight discount is not available in store and that they want the best deal possible for their customers. I replied with a screenshot of the Go Outdoors website which clearly states you just need to show your card in store to get a discount, so i clearly didn't get the best deal. They then said that as this was an issue with a store there was nothing they could do. I felt a bit fobbed off to be honest. I'm just disappointed that the staff in store hadn't noticed this, and more so that the online customer service rep obviously doesn't know which discounts they actually offer, as I could've saved about £20!

Very generic response below from Go Outdoors. I've said above i contacted online customer service. Oh well!

Helen provided a friendly and efficient service. Even though the approach shoes I had intended to buy were not available, Helen was able to recommend a suitable alternative which I am very happy with.

Great range of products and staff very friendly.

I have been in today and bought a pair of running trainers. And the woman who helped me was called Helen who was absolutely fantastic, very polite it was a pleasure to get served by her. Next time I come on I will be asking for her help, thank you very much