GO Outdoors - Stoke Reviews 

Theresa was a lovely and thoughtful women , she was very helpful with me choosing the shoes and very down to earth I am very pleased with her customer service.

I wanted to give Theresa on footwear a big thank you. I came in to exchange a pair of boots that had been leaking. They didn’t have the same ones in my size anymore and she was able to assist me in my choice of my new ones. She showed me how to do a heel lock lace up on the boots so they sit comfortably on my feet which was really handy to know as they are on my feet for hours each day. Thank you again Theresa :)

Joel S was extremely knowledgeable and helpful. Explained a few different jackets in detail resulting in me spending £100 when I was about to leave.

We went into the Stoke on Trent shop on Festival Park for some boots. We were served by a very helpful lady, Theresa, who was very knowledgeable about all the products, very helpful and very pleasant. It make you look forward to going back to purchase other products.

My other half purchased a coat in the wrong size and removed the tags. Claire and Nathan were super, they made it so easy to get it swapped without any issues and actually spoke to you like human beings. Especially as I returned something elsewhere and it was a nightmare! Cannot fault them and for interacting with my little un. No wonder we made extra purchases!

We were served by Carol and Ellie today. They were both very friendly, helpful and knowledgeable, thank you!

Carol was extreemly knowledgable in fitting and recomending suitable long riding boots for my daughter. Her skill of suitable brands yo best accomodate her needs was fabulous.

From an ubderstanding also of grooming advice especially for show purposes and best products she was amazing.

I received fantastic service from both Owen and Joel S when trying on walking boots. Thank you for your help and advice. Attentive and helpful staff, clean shop in good order.

Went in looking for waterproof low profile shoes. Wanted to understand why prices differ from £40 upto excess of £150. Assisted by Theresa, who i found to be exceptional. Her product knowledge was fantastic. Theresa took time to ask what i needed from the shoes and then gave me loads of advice on the full range of shoes available. Brilliant service. I chose the product i wanted and left store thoroughly happy with the service given. Recommend Go outdoors and suggest Theresa to advise you. Thanks Steve

Entered the store which was very clean and organised.
I was returning a pair of walking boots that unfortunately had split.
A member of staff asked if she could help. I explained the reason for my visit and showed my receipt.
Straight away the staff member showed me to the footwear area and asked me to go and choose a new pair of boots.
Once chosen I returned to the checkout and the assistant helped to sort out my go outdoors card and refunded the difference in price of the boots in the form of a gift card.
All staff members including the member who provided my boots in the correct size were very helpful and polite.

Went G.O for a new pair of walking trainers. Spoke to Theresa who was vey helpful and went over and above but eventually I got the pair suitable for me

Excellent Theresa very helpful good product knowledge, no sales push. Looking for walking shoes, explained type of walks i do I asked about the differences between soles on the brands brands again good knowledge. Very thoughtful and made the decision easy for me. Thanks

Theresa was unbelievably helpful. although I ended up spending a little more than I had planned, I ended up with a far superior pair of boots and am extremely grateful for the advice that she gave me.

I honestly can’t praise Kyle in the bike department enough! He’s always professional, friendly, and great at what he does.

He sorted my bike out for me on the same day, which I really appreciated, and made the whole experience easy and enjoyable. It’s not often you come across someone who genuinely cares about helping people and takes such pride in their work.

To be honest,He is the main reason I come back to this store. His service is second to none, and he makes you feel welcome every time. I wouldn’t go anywhere else with my bike. Keep up the great work, Kyle! 👏🚲

Great range of stuff and very helpful staff.

Very easy and the staff who helped us was very nice 👍

I was served and helped by Tom today at the Hanley/Festival Park store, he made sure i had everything i needed and was very polite and helpful. Thanks so much ☺️

We were served today by Teresa, excellent customer service, she was so helpful, fetched many pairs of shoes without hesitation for us to try on, very knowledgeable and really friendly, thank you to Teresa for your help during our visit

Excellent, knowledgeable service from James

I bought some hiking boots. I was served by Theresa who was patient and also knowledgeable about the range I was interested in. She was able to show me what to look for and how to use them correctly. Overall it was enjoyable and fun experience. When I left I was confident that I had exactly what I was looking for
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