GO Outdoors - Stoke Reviews 

4.719
TrustScore 5 uit 5

4,9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Returning to Gooutdoors after a while away pleased all were so friendly - wanted a new governor set for my Cadac Safari bbq - governor on shelf and pipework but no quick-release connector, showing 4... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Kampeerwinkel
  2. Activewear winkel
  3. Fietsenwinkel
  4. Klimclub
  5. Paardrijservice
  6. Hardloopwinkel

Over GO Outdoors - Stoke

Geschreven door het bedrijf

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Geschreven door het bedrijf

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contactgegevens

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Verenigd Koninkrijk

  • 01782 307800

4,9

Uitstekend

TrustScore 5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(4.719)

35.367 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Served by Harry

Served by Harry, really lovely lad, top service and a really nice store in Stoke !

22 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service. Lovely chats at cash register and very polite

22 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Camping Supplies 10/10

Popped in for a few camping/bugout supplies. Grabbed a Eurohike Lantern and a Gerber STL 2.5 folding knife. Got to say both are fantastic quality, the lantern is far better brightness than I expected and the blade looks to be a good quality for the little jobs like rope trimming and repairs. Tested and sharpness seems fantastic.

Was served by Tom, friendly chap and quick service too.

10/10 always reliable for camping/emergency gear.

22 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Tom was very friendly and helpful

Tom was very friendly and helpful! Great experience will be back!

22 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Hayley was amazing.

Hayley was amazing.
She went above and beyond my expectations and really made my day. I felt i was treated like a VIP.
Tom was really friendly and informative and smiley.
Well done both, i know what this feedback means.

22 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Tom was very polite and efficient

Tom was very polite and efficient! Other staff were helpful too. Store was tidy.

22 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great experience

Bought an electric bike. Had done some research before hand so knew roughly what I wanted. Was served by Kyle who was friendly, approachable and knowledgeable. Great service. Thank you Kyle :-)

21 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 2 van de 5 sterren

Love the products but the click and…

Love the products but the click and collect is a joke, no emails or texts, had to just wing it and go in store and ask after around 10 days of no correspondence, guy who sorted it out in store was sound though got it squared away for me, didn't get his name

15 augustus 2026
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

More than happy 😊

Great shop briught a wet suit and swim shoes good quality and excellent prices, Harry served us very friendly young man , thank-you

7 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Harry was very helpful explaining about…

Harry was very helpful explaining about what i need to do with my new tent and how the warranty works

21 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

We waited 40 mins to be served.

We waited 40 mins to be served.
The service given by Theresa was certainly worth waiting for. Her knowledge and attentiveness was outstanding. As a sufferer of Plantar fasciitis I was over the moon with her help and suggestions. I left the store very happy with my new Brooks trainers.

21 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Spoke to Joel D about the tent poles…

Spoke to Joel D about the tent poles for our OEX Roof Tent that were damaged in use. He was so helpful and obviously knows his stuff. He gave us suggestions on their use and after inspection replaced the damaged poles. Thank you.
Katie D was very friendly greeting us at the store entrance too.

17 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great staff great prices

Guy working in walking boots department was really helpful, got us the right size and gave good advice sorry I didn't catch his name. Rory on the till was great really friendly helped sort out membership saved us over £100.

19 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Very positive experience

Very positive experience in store, especially at the till. I was served by Tom who was extremely welcoming and patient, especially as I was struggling with two restless kids! Thanks Tom!

19 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Kyle was exceptional in guiding me…

Kyle was exceptional in guiding me towards the osprey rucsack that best suited my needs. I was hesitant to go for the nebula but he reassured me in both the quality of the product and the fit. Genuinely appreciated his support! ☺️

19 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Harry

Headed straight here from work to get a changing robe I saw last time I was in! Got to the check out and was greeted by Harry who was bubbly and had a big smile on his face. Really brightened my day after work stress. Great asset to the team and just an overall lovely person! Thank you

19 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

great selection of stuff

great selection of stuff, really nice and open layout too, decent prices especially if you’re a member
tom was super patient and helpful when my membership was going awol at the till as well, lovely dude

19 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Thanks to Paul

Thanks to Paul, our shopping experience for a beginner angler, was a learning experience and a pleasure. Paul was not only knowledgeable but also very patient. He explained everything to my son and even took time to draw diagrams to help explain things even better. He found everything we needed. Nothing was too much trouble.
We will definitely be returning. Thanks again. Paul is a definite asset to your store.

18 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Josh and Harry know their products and…

Josh and Harry know their products and what quality customer service looks like. Nice one, Gentlemen.
Thank you for the advice and customer service experience today. Quality.

18 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Always like shopping in Go Outdoors

Always like shopping in Go Outdoors. Fantastic member discounts, friendly and knowledgeable staff. I was served by Tom on my last visit, who went above and beyond to answer my questions on Hiking, compasses and maps. 😊😊😊

14 augustus 2026
Review zonder uitnodiging
Logo GO Outdoors - Stoke

Antwoord van GO Outdoors - Stoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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