Visited the express store again this weekend and as always the staff were incredible. I was struggling to find a good waterproof winter coat in other stores and although it seemed quite busy the staff... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMarket Street 4-6, YO1 8ST York, England, GB
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Lees wat reviewers zeggen
I spent nearly £300, Emily helped me with every step, if there was clothes I was after but not my size, she would go check the back which helped, I was able to use my Armed forces discount as well whi... Toon meer
Bedrijf heeft geantwoord
Go Outdoors in York was the third shop I'd tried to buy a pair of walking sandals. My husband and I had decided to look round York's shops on Bank Holiday Monday. As soon as we entered Go Outdoors, as... Toon meer
Bedrijf heeft geantwoord
The staff at the York store were difficult to commincate with. I went to collect some orders that I had placed online. I asked one assistant when enteres where to go for collections. She simply said a... Toon meer
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Bedrijfsgegevens
Over GO Outdoors - York (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Market Street 4-6, YO1 8ST, York, England, Verenigd Koninkrijk
4,7
Uitstekend
130 reviews
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Outstanding professional guidance and service
The small mighty shop with a wonderful big heart. I went in needing some replacement boots for my other hiking boots that I use for work and it had to have specific abilities to make the day's use comfortable and durable and Stuart and his fantastic colleague have given very powerful advice on making sure I chose the right product for my needs. Stuart and his team were also happy and positive which is so important in today's sad times. I look forward to doing further business with this store and team in the future.
4 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly helpful staff
Went into York city centre shop today to get a cabin luggage sized back pack. Daniel was really helpful, got out a tape measure to check bag dimensions, discussed pros and cons of various bags…He was professional and friendly without being pushy. Definitely a great asset to your team
17 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent staff
After being left to browse, Stu W came across immediately when I looked for help. His advice was sound, delivered without any sales pressure. He was then efficient in sorting out my DofE leader discount.
13 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really super service
Really super service - very knowledgeable and friendly staff.
6 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Simple no fuss or faff
Popped in to buy some hiking boot laces, thats exactly what I got. Staff member who assisted me was knowlegable and great sense of humour. Unlike other shops he didn't bombard me with lots of nonsense talk and sales person tactics. A good honest person with a no nonsense attitude which has encouraged me to revisit this store for some of my more exciting hiking purchases. Onwards and upwards. Thank you 5⭐️
4 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Good product knowledge
Emily was very professional and helpful. I was impressed by her knowledge of the products.
31 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I visited the York store today and was…
I visited the York store today and was served by a very friendly and helpful man . Even though I was babbling a bit he worked out what I wanted and I went away happy .Great service 😁
29 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very friendly & welcoming store
Very friendly & welcoming store. Found what I needed with the help from an assistant.
28 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
We were on a city break
We were on a city break. And I had forgotten to pack a belt. So popped in to the store and I asked the 1st member of staff i saw about belts. She had an armfull of stock. But showed me the rack. With a smile.
Happy shopper, with a nice new belt.
6 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Arrived in York to find my 12 year old son had left his coat on the dining room chair!?!
A lovely young lady called Chiara helped us find a coat in the sale to fit which was a bargain and took the sting out of buying a coat a month after buying my son a winter coat. We used the DoE card and saved 10% on what was already a great price. Thank you Chiara for saving the day 🙏
7 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Stu W
Stu W. Went out of his way to get me what I needed. Very happy with his help.
Thank you so much. I will be recommending my friends to come to this store.
5 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Big store very few staff
Think we must have been to this store today 03/12/25 on a staff training day floor staff were like hens teeth such a large store and no staff yes guys Christmas rush is on and yes we will buy online as advised and not from you
3 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
It may be a small shop…..
It may be a small shop but the staff make up for that, full of knowledge and experience and will help you to the best of their abilities
29 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great &helpful customer service…
I went in on Thursday looking for a black friday offer only wanting some cheap waterproof walking shoe the staff explained only do full sizes as I am 8.5 that all shoes fit differently as I already knew, I was happy with the cheaper shoes than I tried a more expensive pair and found they fit so much better and went with them the member of staff was very helpful and patient which I am very grateful thanks for a great service 5*****
20 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Stu was very helpful
Looking for walking boots. Stu was extremely helpful in recommending the right style and brand for my needs. As well as finding the right size and how to take care of them. Happy with my purchase would recommend the Go outdoors express in York.
25 november 2025
Antwoord van GO Outdoors - York (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Mary was exceptionally patient whilst I…
Mary was exceptionally patient whilst I tried on numerous pairs of walking boots
10 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable staff
Stu W was very knowledgeable about product and very helpful
31 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
My dad and I were looking for…
My dad and I were looking for shoes/jackets for myself and Emily helped us immensely with our decisions. She was able to get the shoes in the correct size quickly and promptly. Overall excellent experience.
1 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Helpful Assistant
Holly, who served me, was extremely helpful in finding the right size and fit of trainer for me. A very pleasant young lady too.
24 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Daniel was great
Daniel was great - friendly, helpful and knowledgeable customer service.
16 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - York (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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