I originally ordered 2XL Peter storm Malham stretch waterproof jacket replace my existing 2XL, jacket arrived noticed cut of jackets fittings not same as other 2XL more tailored. Went to York Vangarde... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieVangarde Way, YO32 9AE Huntington, England, GB
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Lees wat reviewers zeggen
Well I looked online for a changing robe, the website showed items yet said come instore to look at more available which is good as id like to see them not just pictures so we did what a wasted journ... Toon meer
Bedrijf heeft geantwoord
We were at Go Outdoors York Vangarde Wednesday 9th September. My wife was looking for some extra shorts she had previously purchased in the Go Outdoors in Gateshead. We thought we were out of luck but... Toon meer
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What a wonderful young lady you have working for your company. Nibal is not only knowledgeable with the products you sell but also the best way you can pay with easy instalments making the whole exp... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Vangarde Way, YO32 9AE, Huntington, England, Verenigd Koninkrijk
4,7
Uitstekend
1K reviews
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excellent customer service from Izzy and Jacob
we went to the store on 2nd may 2026. we were greeted by Izzy who was extremely helpful and knowledgeable about every product we asked to look at. She explained about the deal they had on chairs and we ended up buying a yeti one along with an outwell one , she also helped us decide which cool box was suitable for our needs. she made our experience a lot easier than just staring at things not knowing what to get. Jacob was also very professional and helpful on the tills,
2 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
best customer service at York Go Outdoors
One of the best customer service experiences I have ever had! Thank you to Mel, Josh and Eve for checking my unsuitable unused tent over 7 months after I bought it and giving my a full value credit note to put towards another one. Very approachable, friendly and understanding staff. I was happy to prove my mum wrong who said I would be too late to get anything back for my purchase from October last year! Thanks again. Highly recommend.
12 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Mark was a star!
Mark at York Vangarde was fantastically helpful and patient when my wife and I called in to buy running shoes. His product knowledge, and knowledge of physiology and running in general was reassuring as we are far from being experts. He explained the differences between shoes and was generous with his time as he went back to the store room for numerous different pairs. I would give him 10 stars if I could.
12 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York Vangarde
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Recent visit to york vanguard go…
Recent visit to york vanguard go outdoors store to buy a yeti coolbox and other camping gear. Absolutely wonderful service, staff helpful and knowledgeable. Other stores should use your store as an example of excellent customer service. Thank you.
11 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sue was very helpful today
Sue was very helpful today, she was informative & happy to go above & beyond.
10 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Awesome service by Bethany and great…
Awesome service by Bethany and great range of outdoor gear👍👍👍👍👍
Thank you 🤩
Thank you also from Shiva for water and dog biscuits🐶🐶🦴🐶🐶Go Outdoors may have just become her favourite walk!
10 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Sue really helped give some great…
Sue really helped give some great advice on brands including both their pros and cons
10 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent product advice from Sue
Excellent product advice from Sue, knowledgeable, enthusiastic and vet helpful.
Was able to get what I wanted based on her help
10 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
I recently have a trip backbacking abroad and I visited go outdoors vanguard York to pick up some essentials. I ran into Eve in store who helped me pick out some items and give some excellent recommendations. I am forever grateful for the service giving while I was in store. I now feel much more confident going ahead with my trip thanks to Eve even getting some suggestions from her own personal experience.
8 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I visited the store today & the service…
I visited the store today & the service i received from the staff member named charlotte was fantastic.
9 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful staff member
Extremely helpful member of staff called Owen who helped resolve a small issue swiftly. Very courteous, demonstrating excellent customer service.
9 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Erin was great helping with sunglasses!
25 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great store with lots and lots of…
Great store with lots and lots of excellent gear. Lily was brilliant and advised me very well
9 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Returned a tent
Returned a tent, due to really difficult pole set up. CLIVE at york was exemplary. He was profesional , courteous and definately new what he was talking about.
Happy with refund and will return to look at a new back packing tent.
8 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Bethany was amazing and helpful…
Bethany was amazing and helpful trailing up and down the store looking for bits
7 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Exceptional staff …
Someone is always there to help and the cashier was lovely and helpful
If you are served by Niamh, you are in extremely safe hands!!
8 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York Vangarde
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Katie was fantastic
Katie was fantastic - very knowledgeable, friendly, and enthusiastic. Thank you!
8 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Erin
Erin gave excellent service, she was really friendly, knowledgeable & helpful. I'll definitely be coming back
7 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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