No idea why they have a contact us option on their website as they don’t bother replying. Given this level of customer service I’ll shop at a garden centre that cares about their customers and wants t... Toon meer
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Enjoyed my time at the Garden Centre & found everything lovely, until I needed to use the toilet. Unfortunately the toilets facilities are dreadful. The smell was disgusting & the 2 cubicles I tried... Toon meer
I arrive at the Rochdale branch as they were closing. I was amazed at the level of service I received as I attempted to find some cement post mix. I had personal service and despite tills being closed... Toon meer
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... Toon meer
Bedrijfsgegevens
Over Gordon Rigg Garden, Home & Leisure
Informatie afkomstig van verschillende externe bronnen
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Contactgegevens
Rochdale Road, Walsden, OL14 7TJ, Todmorden, Verenigd Koninkrijk
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
3,8
Goed
887 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Quick delvery
Ordered a gift card for a birthday present and it was quickly delivered.
7 augustus 2024
Quick delivery by a very helpful man…
Quick delivery by a very helpful man and we spoke to a lady about difficulty ordering on line , but she explained it was our error and took the order from us and we are very pleased withe seats
2 juli 2024
The service was fantastic
The service was fantastic, delivery was really quick once the order was placed. Same day service, excellent
16 juli 2024
Well my first gift card never arrived…
Well my first gift card never arrived and as yet the second one they sent not arrived
12 juli 2024
Antwoord van Gordon Rigg Garden, Home & Leisure
We were sorry to hear that the gift card you purchased from us on the 11th July did not arrive. Looking in to this for you I can see that we posted your original gift card out to you via Royal Mail 1st class within 24 hours of you placing the order. When you contacted us to say that you hadn't received the gift card we voided the original gift card sent out and sent a replacement card once again via Royal Mail 1st class post the same day. Unfortunately we have no control over the Royal Mail delivery service once we have posted an item. We hope that you have now received your voucher as we have not received any further communication from you. If you have any issues or questions, please do not hesitate to get in touch with us
Very efficient
8 juli 2024
Quick and efficient.
24 juni 2024
Highly recommended Orders a gift voucher swift response…
Orders a gift voucher swift response easy process, excellent
12 juni 2024
Ordered a gift voucher as a gift and…
Ordered a gift voucher as a gift and was very pleased with the quick service.
4 juni 2024
LOYALTY CARD
This is a revised version of my previous review. I thought I had only been given 21 points on my loyalty card as the receipt is somewhat confusing. However Gordon Riggs have pointed out that this is not the case. I did receive 23 points. I therefore withdraw my previous review and apologise to this company.
11 juni 2024
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
I have looked into this issue for you and I can confirm that you did in fact receive the 23 points which you should have received. I have sent you a screen shot of our system screen which shows this, to the email address which you registered your loyalty card with. The issue is with the way that points are displayed on the receipt. Our EPOS system calculates points in two ways, firstly, looking at the individual items, which allows us to offer double points on individual products, and secondly, looking at the total amount that a customer has spent. However, the receipt only displays the points gained based on individual items which is why it looks on the receipt like you have only received 21 points for this transaction. Now that we are aware of this issue we have contacted the developers of our EPOS system to get the total points gained per transaction added to the receipt so that it is clear to customers exactly how many points customers have gained per transaction. I would like to note that the owner of the business had absolutely nothing to do with this, it was simply an issue with the EPOS system that we have. We introduced the loyalty scheme to reward our loyal customers for their continued support by shopping with us. In no way was it our intention to alienate customers or take advantage of our truly valued customers. We certainly haven't stayed in business for nearly 80 years by ripping our customers off. We would like to thank you for bringing this issue to our attention and we are sorry for any confusion caused.
Quick fire delivery
I placed an online order in a morning at 11.15am and the delivery came by 3.15pm. I was not at home and it took my husband by surprise as he didn't know I had ordered anything! Amazing service.
Thank you.
24 mei 2024
Very easy website and very prompt…
Very easy website and very prompt response. Received vouchers within a couple of days.
13 mei 2024
I liked the purchase experience, but would have appreciated delivery confirmation
I liked the purchase experience, but didn't know when the voucher, which was sent as a ift had been delivered. That would have been nice to know - as it was a birthday present.
8 mei 2024
Ordered online ready to collect the…
Ordered online ready to collect the morning after as arranged
29 april 2024
Great customer service
Excellent, friendly and polite staff delivered my orders quickly and placed items in positions I asked them to make my job with the heavy items manageable. Highly recommend
2 mei 2024
Gift Voucher delivered directly to a friend
Very pleased with my purchase of a Gift Voucher which I ordered online and had it delivered directly to a friend. Website easy to use, thank you.
18 april 2024
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