"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... Toon meer
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Lees wat reviewers zeggen
How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... Toon meer
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... Toon meer
My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contactgegevens
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4,0
Goed
7K reviews
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Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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.my shampoo and conditioner
Had my order when said and in good condition very pleased
1 juni 2023
Review zonder uitnodiging
First time ordering from Gordon and…
First time ordering from Gordon and will be the last time. Arrived with missing items. I received a refund for the missing items after a number of e-mails . Feel so annoyed with the customer service. I was not refunded straight away it took a few days. I didn’t want a refund I wanted the items I had paid for, but was not even given the option.
10 mei 2023
Review zonder uitnodiging
Antwoord van Gordons Chemists
Dear Ruth,
Thank you for taking the time to leave this review.
Please accept our apologies again for the missing items.
After you reported the items missing we refunded you on the exact same day and we did it on our second email correspondence with you after we asked you to please check if the box had been tampered with in our first reply (As this may unfortunately happen in transit.)
Unfortunately we were not able to send you on the items which was why we refunded you, please accept our apologies for this and the refund does take a couple of working days to show on your bank account as it was issued on a Friday.
We trust the refund found you safe and well.
Best wishes,
Charlotte | Gordons Direct
Impressed new customer
Im always dubious about purchasing from a brand I've not heard of before but I was very impressed with the service I received from Gordons. My parcel was packed well and arrived on time. Everything in my order was correct.
5 mei 2023
Review zonder uitnodiging
I never got the parcel i paid for since…
I never got the parcel i paid for since the postman marked it as delivered but obviously decided to steal it so im down £12 for nothing 😡. I won't ever be shopping on gordons again.
25 mei 2023
Review zonder uitnodiging
Antwoord van Gordons Chemists
Dear Deala,
Thank you for taking the time to leave this review.
We are so sorry to learn about the issue wth your parcel. Would you mind emailing us more information including your Gordons Direct order number (It will begin with 21001...) to info@gordons-chemists.com and we can assist you further.
Thank you in advance.
Best wishes,
Charlotte | Gordons Direct
Great price and super fast delivery
Great price and super fast delivery, will be purchasing again
5 juni 2023
Review zonder uitnodiging
Was searching for a specific item I…
Was searching for a specific item I found on the Internet and your pharmacy was the only place that stocked it. Thankyou so much for quick delivery and super notifications on delivery
8 mei 2023
Review zonder uitnodiging
I did not receive the product ordered
I did not receive the product ordered.
L'ORÉAL and hair styling cream Light was ordered
but L'ORÉAL hair and beard styling cream medium was delivered.
16 mei 2023
Review zonder uitnodiging
Antwoord van Gordons Chemists
Dear Rob,
Thank you for taking the time to leave this review.
We are so sorry to learn about the issue wth your items. Would you mind emailing us more information including your Gordons Direct order number (It will begin with 21001...) to info@gordons-chemists.com and we can assist you further.
Thank you in advance.
Best wishes,
Charlotte | Gordons Direct
Thank you very good
17 mei 2023
Really good service and delivery
Really good service, good price for my electric toothbrush. Speedy delivery.
16 mei 2023
This perfume store is a haven for…
This perfume store is a haven for fragrance enthusiasts. With its extensive collection of exquisite scents from renowned brands, it offers an olfactory journey that indulges the senses.
12 april 2023
Review zonder uitnodiging
Excellent service and the most…
Excellent service and the most competitive price. Fast, efficient and very well packaged. Will definitely use Gordon’s again.
16 april 2023
Excellent service from start to finish…
Excellent service from start to finish thank you
17 maart 2023
Bought from Gordon’s before great value…
Bought from Gordon’s before great value and always delivered on time
16 maart 2023
As advertised
16 maart 2023
It's delivered with very careful and…
It's delivered with very careful and good packing. Thank you
16 maart 2023
This perfume has a floral scent that's…
This perfume has a floral scent that's perfect for spring and is long-lasting without being overwhelming.
2 maart 2023
Review zonder uitnodiging
Branded items at excellent prices
Branded items at excellent prices. Extremely well packaged with fast delivery.
15 maart 2023
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