I was having problems logging into my account esp getting the code into my app .Help and support was offered by Kelsey as to what was best to do. Success and I am now able to use the 25% discount for... Toon meer
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Sarah was most helpful and sorted my issue out with no fuss. The tone of her reply to my query was top drawer; first introducing herself by name, before explaining how to solve my issue and then fin... Toon meer
Bedrijf heeft geantwoord
Gourmet Society. I have joined Gourmet Society through Dogs 4 Rescue Lottery which gives me free membership to Gourmet Society which means discounts on restaurants, cinema's etc. I couldn't get my... Toon meer
Bedrijf heeft geantwoord
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Gourmet Society
Geschreven door het bedrijf
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Contactgegevens
Verenigd Koninkrijk
- help@gourmetsociety.co.uk
- www.gourmetsociety.co.uk
4,8
Uitstekend
8K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A Problem Solved Efficiently
I have had an ongoing problem which Georgina in Customer Services has resolved satisfactorily. Throughout the process she has maintained excellent communication and any explanations were clear and easy to follow. My emails were always answered very quickly, courteously and efficiently.
3 augustus 2026
Antwoord van Gourmet Society
Thank you for taking the time to share your experience.
We're delighted to hear that Georgina was able to resolve your ongoing issue to your satisfaction. Providing clear communication and keeping our members informed every step of the way is extremely important to us, so it's wonderful to know that Georgina's explanations were easy to follow and that her responses were consistently prompt, courteous, and efficient.
We'll be sure to pass your kind feedback on to Georgina, who will be thrilled to hear your comments.
False Advertisement
Bought some cinema tickets, said max 30 mins of wait for e-vouchers, it has been 5h and no tickets yet… wanted to use it today but false advertisement is the statement i should take from it… never again… not even a contact number to reach their costumer services, had to buy other tickets and i want my money back
2 augustus 2026
Review zonder uitnodiging
Antwoord van Gourmet Society
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to wait significantly longer than expected for your cinema vouchers, especially when you were planning to use them the same day.
We have located the correspondence and a colleague will be in touch as soon as possible to discuss.
Antwoord van Gourmet Society
We're delighted to hear that Sarah was able to help and provide such a positive experience. Our team is dedicated to delivering great customer service, so it's wonderful to know Sarah couldn't have been more helpful.
We'll be sure to pass your kind words on to her. Thank you for taking the time to share your feedback, and we hope you continue to enjoy the great value the membership has to offer!
It would have been5stars but I was Away…
It would have been5stars but I was Away when renewal wS due and had difficulty using the app and my manual card wSnt accepted as the date had expired and so I wSnt able to use the service once home and emailed I got a very good adviser who sorted it out and my manual card is on its Way
31 juli 2026
Antwoord van Gourmet Society
Thank you for taking the time to leave us a review. We're sorry to hear you experienced some difficulties renewing your membership and accessing your benefits after returning home.
That said, we're pleased our customer service team was able to help resolve the issue for you and arrange for a replacement card to be sent out. We'll also take your feedback on board as we continue working to make the renewal process and app experience as smooth as possible for our members.
Antwoord van Gourmet Society
We're so pleased to hear that Sarah was able to help you through the whole process and provide the support you needed. We'll be sure to pass your kind comments on to her, as we're sure she'll be delighted to receive the recognition.
Your team were very helpful in steering…
Your team were very helpful in steering me in the correct direction to resolve my problem.
I personally think that a reminder of a customers expiry date to be sent an email out the month before the expiry date occurs.
30 juli 2026
Antwoord van Gourmet Society
We're delighted to hear that our team was able to help point you in the right direction and assist in resolving your issue.
We also appreciate your feedback regarding expiry reminders.
Quick solution to my problem accessing…
Quick solution to my problem accessing the app - membership expired new code required.
Instructions understood as they were well written.
29 juli 2026
Antwoord van Gourmet Society
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that your issue accessing the app was resolved quickly and that the instructions provided were clear and easy to follow. We always aim to make the process as straightforward as possible, so it's great to know that getting your new membership code was hassle-free.
Georgina dealt with my query quickly…
Georgina dealt with my query quickly and efficiently with a friendly manner. She also checked back with me to see if my code had worked .
28 juli 2026
Antwoord van Gourmet Society
Thank you for taking the time to leave such a wonderful review, Georgina will be delighted to hear your feedback. We're pleased she was able to resolve your query quickly and efficiently, while keeping you updated and checking back to ensure everything worked as expected.
Opening an account.
I had difficulty in opening an acct however Georgina was very helpful and gave me precise instructions on how to do it via Email.
Very satisfied with how the matter was dealt with.
Michael Fallon.
22 juli 2026
Antwoord van Gourmet Society
Thank you for taking the time to leave such a positive review. We're delighted to hear that Georgina was able to assist you with setting up your account and provide clear, step-by-step instructions via email.
We'll be sure to pass your kind feedback on to Georgina. It's great to know that she was able to resolve the issue and ensure everything was handled to your satisfaction.
Thank you for choosing us, and we hope you enjoy using your membership.
The advisor resolved my issue promptly…
The advisor resolved my issue promptly and clearly. I was very impressed.
22 juli 2026
Antwoord van Gourmet Society
Thank you for your wonderful feedback. lovely to hear that your issue was resolved promptly and clearly by our advisor.
Providing efficient, straightforward support is something we strive for, so it's great to know we left such a positive impression. We'll be sure to share your kind comments with the team.
App stopped working
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timely updates, and made sure I knew exactly what was being done to fix the problem. It's rare to receive such attentive and proactive support these days. Thank you, Georgina, for the fantastic customer service. You truly deserve a shout-out!
22 juli 2026
Antwoord van Gourmet Society
Thank you for taking the time to share your experience. We're sorry to hear that you encountered an issue with the app, but we're delighted that Georgina was able to provide the support you needed.
We'll be sure to pass on your kind words to her. Keeping our customers informed and supported throughout the resolution process is something we strive for, and it's wonderful to hear that Georgina's communication and proactive approach made such a positive difference.
Thank you again for your feedback and for recognizing Georgina's hard work. We truly appreciate your support and are glad we could get things back on track for you.
What made it all good was :
What made it all good was :
Sarah - Customer Service Advisor !!!
I am 88 years old, not very tech minded... and she made downloading etc. all very easy for me....
She could make a living writing instruction books for old farts like me...make sure you keep her !!
21 juli 2026
Antwoord van Gourmet Society
Thank you so much for your wonderful review!
We're delighted to hear that Sarah was able to make everything easy and straightforward for you. We know that technology can sometimes feel a little daunting, so it's fantastic to hear that her patience, clear guidance, and support made such a positive difference.
Your comments gave us a smile, and we'll be sure to pass them on to Sarah. She'll be thrilled to know her help was so appreciated. Don't worry, we'll do our best to keep hold of her!
Antwoord van Gourmet Society
We're delighted to hear that you received fast and knowledgeable customer service. Providing helpful support and resolving queries as quickly as possible is always our goal, so it's great to know we delivered a positive experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future.
Gourmet /Lloyds Bank renewing service
I am a member of Gourmet through my Lloyds bank account benefits. Some weeks ago Lloyds emailed me to confirm I would continue with Gourmet as one of my benefits. However on the 10th July by membership expired and it was not renewed until today 20th July after I sent 2 emails. This delay has cost me benefits. Following the emails, the online team have been very helpful, but I should not have to do this.
20 juli 2026
Antwoord van Gourmet Society
Thank you for taking the time to share your feedback.
We're sorry to hear that there was a delay in the renewal of your Gourmet Society membership, especially after you had received confirmation that the benefit would continue through your Lloyds Bank account. We understand how frustrating this must have been, particularly as it meant you were unable to access benefits during that period.
While we're pleased to hear that our support team was able to assist and resolve the issue following your emails. Your comments have been noted, and we apologise for the inconvenience caused.
We value your feedback as it helps us identify areas where we can improve the member experience.
Sent an enquiry
Sent an enquiry. Replied to quickly with clear instructions and job sorted.
20 juli 2026
Antwoord van Gourmet Society
Thank you for taking the time to share your experience. We really appreciate your feedback and look forward to assisting you again whenever needed.
Great customer support experience
Great customer support experience. Sarah was very helpful and went beyond my expectations to deal with my enquiry.
17 juli 2026
Antwoord van Gourmet Society
We're delighted to hear that you had a great customer support experience. It's especially wonderful to know that Sarah was able to assist you and exceeded your expectations while resolving your enquiry.
We'll be sure to pass your kind comments on to Sarah, who will be thrilled to receive your recognition. Feedback like yours means a lot to our team and motivates us to continue delivering the highest level of service.
Getting on a bit in age and can get a…
Getting on a bit in age and can get a bit baffled with IT.
Spoke with your advisor Sarah who was very patient in getting me sorted
Thank you so much
16 juli 2026
Antwoord van Gourmet Society
Thank you so much for your lovely review. We're delighted to hear that Sarah was able to help and took the time to guide you through everything patiently. We understand that technology can sometimes feel a little overwhelming, and we're always happy to support our members every step of the way.
We'll be sure to pass your kind words on to Sarah, who will be thrilled to hear about your experience.
Excellent service …
Sarah responded promptly to my request for assistance due to a silly mistake I made when registering. She was pleasant & polite and the issue was resolved immediately.
16 juli 2026
Antwoord van Gourmet Society
Thank you for your wonderful review.
We're delighted to hear that Sarah was able to assist you quickly and resolve the issue straight away. Mistakes can happen when registering, so we're glad it was an easy fix and that Sarah provided prompt, friendly, and professional support throughout.
We'll be sure to pass your kind words on to Sarah, who will be thrilled to receive your feedback.
Very quick reply to my query
Very quick reply to my query. I got all the answers I needed. Thank you again.
Alyson
15 juli 2026
Antwoord van Gourmet Society
Wonderful to hear that you received a very quick response to your query and that we were able to provide all the answers you needed. Delivering prompt and helpful support is something we always strive for, so it's wonderful to know we could assist.
I got a very quick and helpful reply…
I got a very quick and helpful reply back by email which immediately helped me resolve the problem I hd beEn HAving.
15 juli 2026
Antwoord van Gourmet Society
We're delighted to hear that you received a quick and helpful response and that the information provided helped you resolve the issue you were experiencing straight away. Providing efficient and effective support is always our goal, so it's wonderful to know we could help.
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