Genève Aéroport Reviews 

A thoroughly miserable experience both on arrival and departure. Will try to avoid using this airport at all costs in the future.

Sooo inefficient. No where to check in baggage when you arrive 3 hours before deportere. People queeing and waiting. Still no check-in 2.5 house before departure. Thought this would be Swiss effiency but apparantly we are too close to France🤣 avoid if possible.

Not the Swiss efficiency!… over an hour to get through passport control .. I thought Bristol airport was bad but this is very close behind… total shambles!

Worst airport ever!! After queing for almost 2 hours we were told that it was late and maybe they couldn’t board our suitcases. Finally they loaded only 2 out of 4!!! And now we are unable to track them, noone can help us on the phone and they told me to go back to the airport. Thank God we were traveling back home.
The airport is understaffed, unorganized and everyone is rude and unwilling to help. Avoid Swiss Airlines and the Geneva Airport if possible.

I am surprised by what is going on in Geneva Airport… the line at arrivals for passport control was enormous (thankfully shorter for EU/CH) but the most shocking thing was the endless wait to collect luggage. From landing to getting our lugagge : 2h! I have never ever seen this in this airport. It was absolute chaos and disorder. I think the airport should take the feedback seriously as this is not great

Utterly rubbish! Disorganized and inefficient with massive queues at passport control and to collect the luggages. Whoever is in charge should be fired. Swiss efficiency is a myth, they are just good at charging you loads of money for nothing.

1/1/25 after arriving at airport & clearing security more that 2 hours before flight time , easy jet flight delayed . Joined queue 70 minutes before flight time. Passport control had 2 Non EU check in staff for several hundred passengers . Despite advising ground staff of concerns of slow progress and danger of missing flight we received no assistance & missed the flight . Rebooking new flights costs £450 due poor and shambolic organisation at airport . Terrible service and experience always at GVA airport for more than 4 years now . Time Authorities took some action

This is the third time the queue for passport arrivals has been over an hour for non EU citizens. Last time we were with our 12 month granddaughter. Geneva Airport certainly does not live up the Swiss reputation for efficiency.

Truly dreadful- passport queues embarrassingly long. Come on Switzerland, what has happened to you?

Queue’s terrible for passport control . Will have queued for approximately 1hr. passengers blatantly skipping the queue and joining it further up. No organisation from airport staff.

One of the worst airports in Europe. Huge queues to get through Passport control. One would expect baggage to be waiting by the time you get to the carousel but no - they put 3 flights in the same carousel when others are empty. People are still stuck at passport control so no one is taking bags off and new bags can’t come up onto the carousel. Absolutely ridiculous. What happened to Swiss efficiency? On the return leg the queue for EasyJet stretched most of the length of the terminal. Although everyone boarded quickly, we were delayed because “they had problems loading the skis”. For an airport which is a gateway to a lot of ski resorts this is an incredible statement.
I’ll be looking for alternatives where possible

Terrible airport. 1.5 hours for passport control. Baggage hall is carnage. Where we had been queuing for so long for customs they have just taken the older bags off the carousel and left them at the side, but there's no way of knowing this until you walk around long enough to stumble upon them by chance. Then we walk through the arrivals gate into a crowd of about 400 people not knowing where to go and trying to shout over each other. Put some clearer signs up maybe? Stupidly I had hired a car from the french sector, because we were going to somewhere in France. Straightforward enough to find- first you get in a narrow lift and go up to level 2. Walk half a mile to the far left hand end of the airport and go through a set of unmarked doors like your walking into someones office, go past the sleepy lad who checks boarding passes and find the french rental cars tucked away next to a small cafe. The actual cars are two floors lower down in a lift after you walk down two unmarked corridors with a kind of chernobyl type of vibe.
On the way home, baggage check in and passport control (on different floors) was just as bad and nearly made us miss the flight. Somehow we actually went though the baggage reclaim and arrivals again from inside the airport to get to a lift to reach the departures on level 2. Joke of a place for security and very anxiety inducing.

Passport control now has four people for several planes. We have been here for over an hour with only one or two people checking passports for most of that time.
I love Switzerland and used to work here in 1992 but really this is poor.

Non mais cet aéroport est un vrai sketch, comment peut on accueillir des visiteurs de cette manière ? Dans un pays aussi riche que le nôtre ?
Est-ce que la Direction sort parfois de leur bureau pour voir comment ça se passe sur le terrain ? Car mettre des caisses pour payer le parking à la sortie des arrivées, c'est un bordel sans nom. Trop de monde s'entasse, ça bloque les voitures qui essaient de partir et les taxis s'énervent et insultent. On montre une très belle image de notre pays.
Même les pays moins riche que nous ont un aéroport digne de ce nom.
N'avez vous jamais imaginer mettre des caisses pour payer le parking à chaque étage par hasard ? Au lieu de payer un vigile qui nous fait traverser ?
Tout l'aéroport est une catastrophe, on a qu'une envie, c'est vite prendre son avion et au retour, vite partir (enfin sauf quand c'est une gabegie).
Il y a beaucoup d'efforts à faire dans ce lieu afin qu'il soit plus agréable...

The airport is average. The main area after security is an underwhelming place that feels tired and old. The new terminal C gates are very nice - when you finally get through passport control them.... The passport control at Gate C is shockingly under-staffed every time I travel through (which is every couple of months). Last week there were just three staff for both EU/Swiss and international departure queues (which were long). Eventually two more staff came on, but it took 35 minutes to get through in total. When I got to the gate, there were no signs on where to queue, so people just queued from different angles and went into a bottleneck. It was a mess.
The Passport control has always been an issue when I travel. A couple of years ago I (and many other passengers) nearly missed a Dubai flight due to the lack of staff at passport security. Even the Emirates gate staff came down to passport control to see why so many on their flight hadn't yet boarded. There were just two staff, and they could not process the large number of people quick enough. We all managed to get the flight, but it didn't depart on time.

This situation seems to reoccur a lot at Geneva - it has been like this for a couple of years and it seems to never really improve. I have been to far better airports. The new extension is really nice, but even on arrivals here, there is always a people mover out of action (and these are quite useful to make sure you get to passport control quickly!!). Surely the management know there are issues, but judging by my experience and the comments on here, they haven't really got a grip of the problem. I'm sure there are legitimate reasons for the lack of staff, but that helps no one trying to catch a flight.
Switzerland is a country that has a good international reputation for being organised, however Geneva airport is not the flag bearer.

Aéroport côté Français complètement nul !
D’ailleurs pourquoi cette séparation toutes les boutiques sont côté Suisse, on a passé tous les contrôles.
Jamais compris cette séparation qui existe nulle part ailleurs.
Côté secteur France d’une nullité absolue, cela mérite 0 étoile

AWFUL. worst airport ever.

I travel to this airport once a month at least for work.... It is always, without fail, a disaster at border control and security. They can't seem to work out a solution that optimises their facilities.

Queues for passport control are simply unacceptable.
I assumed first time was just unlucky, but second time was the same.
Bern is much better, so I’ll hopefully never use this airport again

We arrived tired from our vacation in Morzine Avoriaz. As Swiss citizens we were very surprised that there are no seats where you can sit. This is definetely not Swiss Standard. Actually i must say it's a shame!
Matthias and Irene Winkler