Hallowitch Costumes Reviews 

Ordered a costume and paid extra for fast shipping only for it to arrive almost 2 weeks later.

This website side store very unprofessional, I order a costume and they send me a size for kids and I order women adult, trying to request a refund form, I have send 4 contact email to them and haven’t got any response. Please if you are planning to use them be careful. I got to go and take this to higher level to get my money back.
Never will use them again.
Thank you Maggie

I am a repeat customer of Hallowitch. My son has five or six of their superhero costumes, and they are the best quality he has ever owned. Customer service is excellent. I can always get a response within a few hours, and sometimes within a few minutes. Packages are shipped from Chi

Loved the communication. Customer service reached out to let me know about another costume I ordered to let me know it wouldn't come on time for Halloween and if still wanted the others. I still got the other 2 and they reimbursed.

I was skeptical about ordering from here but with 9 days before Halloween, the costume came in 5 days! Highly recommend! Great quality and my kids loved their costumes!!!

Excellent customer service! There was something wrong with my shipping address. and they tried hard to made sure it was delivered.

Customer service was excellent. Very responsive and quick. The costume fits amazing, unbeatable quality/price ratio.

Customer Service TOP notch.

This review is regarding the customer service. I ordered a costume for my son and unfortunately the local post office returned it due to an insufficient address being put on the shipping label. I contacted the company and Julie responded promptly. It was time sensitive to get the costume and Julie did her best to get another one shipped out asap to try to get it here on time. She was very responsive and although the costume wasn’t able to get here on time, I was issued a full refund. I would definitely order from Hallowitch again just due to the ease of their customer service.

My package was not received and the post office never returned it back to sender properly. Customer service responded to my email within a day and refunded my order. Very pleased!

I ordered this costume and my son was so excited. However, when it came it was too small. I reached out to costumer service asking for a refund because I didn’t think a new size would come in time. The amazing people who work in customer service made sure he got the correct size and it came so quickly. My son and myself really appreciate the great and thoughtful customer service. He loves his costume!

Ordered two costumes in one order. Package arrived late and contained only one costume. Was told 3d before Halloween the second costume was missing and wouldn’t arrive in time (and only after I followed up multiple times to inquire about the status).

I placed an order for two children's Halloween costumes. The company immediately charged my credit card. I did not receive order confirmation or an invoice. I did not have a way to contact the seller besides the Chinese symbols listed with my credit card company. Luckily, I was able to file a dispute with my credit card company and was reimbursed. No costumes. Due to this incident the kids didn't have the costumes they wanted. Beware I had a frustrating, disappointing experience.

Do not trust this site. They dont privide the entire costume on display, dont trust paypal either with this site. They wont refund you. Neither hallowwitch or paypal. Paypal closed my case because i didnt provide a tracking number or something which i wasnt aware i had to provide. These people ae all scams

Excellent company! Ordered a Halloween costume and my daughter changed her mind, of course. Emailed asking to cancel the order OR information on how to return if it had already been shipped. Within 2 hrs I had a cancellation email and credit back to my PayPal account. Will definitely order from them again!

Costumes worked out great. We had an issue with the package not arriving and I received Excellent customer service! Julie was super responsive and great to work with! We found the package and can’t wait for Halloween 🎃

Total scam..

The shoes ordered are totally different of those visible on the website !

Run away !

I have had a strange experience with the costume I ordered. I have to say this company is on top of it. Bumpy road for a first time customer, but with the service I get from them I have to say I will use them again.
They truly have gone above and beyond with the whole situation. The quality over all of the costume was good and it fit my son, there was just an issue with one of the parts. I had already explained it directly to the company first at our trouble shooting.

I ordered a spiderman suit from them and received it in 3 days. My son loves the costume. It is very good quality. They respond to emails pretty fast.