The Handmade Christmas Co Reviews 

3.992
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

What great communication and products! Their customer service is exemplary. In my opinion, the prices are very reasonable for the high quality. I’ll order from them every year.

Beoordeeld met 5 van de 5 sterren

What a fantastic find this company is. Ordered a personalised Father Christmas letter with a “nice list” pin badge. Came very quickly and such a gorgeous looking letter! Came in a separate envelope... Toon meer

Beoordeeld met 5 van de 5 sterren

After finding the website being unable to take my order for a personalised bauble with my wife’s name on it, for several weeks, I received an email from a kind young lady stating that the site had bee... Toon meer

Beoordeeld met 4 van de 5 sterren

Ordered a Christmas sack for my Daughters first Christmas back in April 2026, didn’t receive an email from the company until the 10th of July. They explained then that someone in their team had passed... Toon meer

4,7

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(3.992)

157 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Nice list badges

I absolutely love these little badges. I can't wait for my children to see them. They are well made and a lovely design. Thank you so much.

10 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great place for Christmas sacks

Great place for Christmas sacks. Been coming here for over ten years. Quality goods and quick service. Always keeps you informed on progress of personalized Santa sacks and delivery dates….

13 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very disappointing

Very disappointing! Order placed 24th November, 12th of December still not in production. No message from company that order will be delayed, not sure they thought the advent calendar was for next year. Called today to see what is happening, first was told they are waiting for the bottles to arrive to be personalised, then when I questioned if they will arrive soon to get the order before Christmas it is not the bottles they are waiting for but for them to come back from personalization although order says not in production yet. Given other than the advent calendar everything else is Christmas presents I asked if they don´t arrive before Christmas will I get a refund since I need to find alternative presents but they couldn´t tell me but said I could call back and check.

12 december 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Order was amended and arrived and is beautiful quality.

I placed an order back in November and after some challenges regarding part of my order being out of stock but not being notified once I chased it up on here they responded via email and were extremely helpful.

My updated order arrived in full and is brilliant quality and adds to the magical Christmas journey.

Would recommend ordering due to the presentation and quality and customer service if an issue is raised!

Special thanks to Emma who was wonderful!

27 november 2024
Review zonder uitnodiging
Logo The Handmade Christmas Co

Antwoord van The Handmade Christmas Co

Hello Adam,

We’re very sorry to read your review - we are looking in to your order and will follow up via email now.

I can see you have sent us 1 email just yesterday and we aim to reply to all emails within 24 hours.

Best wishes
Emma

Beoordeeld met 1 van de 5 sterren

Your hamper may not arrive if are just a regular client

Purchased a hamper from here for a friend of mine for Christmas. I am a very busy person and don't have much time to organise gifts for Christmas so I was proactive one day and ordered in advance to avoid any disappointment and I ordered the hamper on the 27th November. The hamper was supposed to arrive today although I got no emails or correspondence from this company. So I decided to call up see where my hamper was. I was then told the package wasn't sent out and they apologies and that they could make arrangements to send it today in time for tomorrow so I agreed to this and we ended the call. I then get a call back around 15 minutes later to be informed that actually this couldn't be done and that they have actually sold out of this hamper I pre ordered and paid in full in advance to avoid disappointment. I was informed a 'huge' cooperate order came in and no doubt they satisfied that client probably due to the amount they spent over me. After all they would rather keep cooperate businesses happy over one client. I was given an apology and that was it. No offer of a discount or other hampers not that they have too but keep your clients happy due to your huge mess up is just unprofessional and I definitely won't be shopping here again.

6 december 2024
Review zonder uitnodiging
Logo The Handmade Christmas Co

Antwoord van The Handmade Christmas Co

Hello Antonio,

We’re very sorry to read this review and truly sorry that we could not dispatch your hamper on time.

I have checked with our production team and this was due to a delayed delivery of Italian products from one of our suppliers, not due to a corporate order.

The delivery arrived this afternoon to us and we would have been able to dispatch this today for delivery tomorrow.

I apologise for any miscommunication here - if you would still like the hamper delivered tomorrow we can definitely arrange this.

Best wishes
Emma

Beoordeeld met 5 van de 5 sterren

Had one of these for my first…

Had one of these for my first Granddaughter,just had another one for our second granddaughter they are fabulous,lovely personalized item to keep for years,such good quality and super quick delivery

5 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Are these 5 star reviews real?

I ordered 2 tree ornaments, personalised. When they sent the order confirmation I pointed out that one was spelled incorrectly. I had an email reply from William August saying he had corrected the order that same day. But when they arrived one was still wrong.

I asked for a replacement and was told that it was my fault, despite the email from William assuring me it had been corrected. After a lot of correspondence I was told I would receive a replacement as a sign of good will.
It is now 4th December and nothing.
I would guess these small wooden ornaments cost less than 50p to produce.
I had thought about buying Christmas sacks but I will not use them again.

13 november 2024
Review zonder uitnodiging
Logo The Handmade Christmas Co

Antwoord van The Handmade Christmas Co

Hello Chris,

We’re very sorry to read your review.

I have reviewed the emails between yourself and William and can see that there wasn’t a spelling error - you had ordered one decoration with an upper case name and the other with a lowercase name - I can see that William did put a request through for you to have this updated, however for some reason this didn’t update within our system.

Having checked with our production team I can see that a new decoration is still scheduled to be made and sent to you, with the change that you had requested - I will ask them to prioritise this for you.

Best wishes
Emma

Beoordeeld met 5 van de 5 sterren

Great Xmas eve box!

Great business! Love the personalisation options on the products, my daughter will love her Xmas eve box! Delivery was quick (2-3 days) and item arrived in great condition. Think what your small business offers is such great value for money! Will be ordering more!

29 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent quality very prestige

Excellent quality very prestige, lovely produce and fast efficient delivery ..will use this company again I'm very pleased with my purchase thank you The handmade Christmas co

30 november 2024
Review zonder uitnodiging

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