Have been purchasing coffee from these guys for 3 years - We’ve enjoyed trying different blends & our new favourite is DGC Expresso blend The French Vanilla is also really decadent... Toon meer
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Lees wat reviewers zeggen
After buying coffee from costco for a long time, we decided to switch it up. We wanted something that was delivered to our home, coffee that was fresh and authentic, and we wanted to move away from a... Toon meer
Royal Mail messed up the delivery but the folks at Hand Roasted Coffee sorted it out swiftly and with a real personal touch. Excellent customer service. Oh, and the coffee is top-notch also. Will defi... Toon meer
Great variety of flavours, the ones I have tried so far have been very tasty. The cost is reasonably high compared to coffee that I have bought elsewhere. But due to the taste and variety I would... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A FAMILY RUN COMPANY AMAZING COFFEE AT AFFORDABLE PRICES. TRUSTED BY 10,000+ CUSTOMER'S NATIONWIDE. FREE DELIVERY ON ALL ORDERS. TRADE AND WHOLESALE ACCOUNTS AVAILABLE! 💼
Contactgegevens
Unit A 107 Mayes Road, N22 6UP, London, Verenigd Koninkrijk
- info@handroastedcoffeewarehouse.co.uk
- www.handroastedcoffeewarehouse.co.uk
4,7
Uitstekend
327 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Delivery time is shocking
It’s been just over a week since I purchased my coffee and I still don’t have it. I keep coming back to get this coffee because it’s super tasty but the delivery really lets it down. You really need to order 2 weeks in advance of needing it
20 september 2022
Antwoord van Hand Roasted Coffee Warehouse
Hi Leanne, we are sorry on your delayed delivery.
the delivery time is "shocking" because we freshly roast and dispatch our coffee to order. we try to dispatch orders within 48 hours but in busy periods it can be 72.
Then as you selected Royal mail 48 which means its an extra 48 hours on top (if they are not delayed) so and order can be anywhere from 3 - 5 working days delivery.
also as its flavoured coffee we have a whole extra step where we need to let is rest and soak in the flavours to ensure the experience is as desired. Thank you for coming back to get this black cherry coffee, on your next order drop us a note / email and we will send you extra coffee for free to make up for the delayed delivery time from your last order. if you can order on a weekend or Monday rather than middle / end of the week you then miss the possibility of no delivery before the weekend? Thank you for supporting our family run company and we will endeavour to make it up to you.
Kind Regards
HRCW FAMILY
Where is my coffee
Where is my coffee? I ordered it over a week ago, it has not arrived and you are sending me surveys.
27 augustus 2022
Antwoord van Hand Roasted Coffee Warehouse
Hi Gail we are really sorry your coffee was delivered 2 days later than expected.
You ordered on Friday 19th August after 10am (past our cut off) Therefore we freshly roasted and dispatched your order on Tuesday evening as per our 48 hour roast and dispatch promise. you opted for Royal Mail 48 hr delivery so delivery was expected for Thursday however due to the royal mail strikes which is widely known about (https://www.royalmail.com/latest-news) we assume this is why your delivery was pushed back the extra 2 days?
You received delivery the day you wrote this review on a Saturday (https://www.royalmail.com/track-your-item#/tracking-results/3205717960003E5762E30) so unsure if it came after came just you wrote this review? Please reach out to us at info@handroastedcoffeewarehouse.co.uk and on your next order we will through you in little extra to make up for Royal Mail failing on their part to deliver within the correct delivery window.
Thank you for supporting our family run company and we hope you enjoy the coffee. Please in the future email us before writing a 1 star review as it seriously damages our reputation as a small independent company.
We will always go out of our way and beyond to ensure you are compensated for any issues that arise.. even if out of our control!
we would appreciate if you can review your rating of 1 star & perhaps rate us based on the quality of our product and service as a company rather than the late delivery time due to Royal Mail. Email us with your next order reference and we will sort you out extra coffee completely on us.
Kind Regards
Tom
HRCW Family
Good service and good quality of coffee
4 augustus 2022
Antwoord van Hand Roasted Coffee Warehouse
That is what we like to hear!
We have a monthly subscription for the…
We have a monthly subscription for the mocha beans, they are incredible. The beans always arrive on time and we’ll packed. Highly recommend this company.
2 augustus 2022
Antwoord van Hand Roasted Coffee Warehouse
Incredible is such a great adjective for our coffee, thank you so much :)
Antwoord van Hand Roasted Coffee Warehouse
What more could you ask for! ;)
I bought wholebean coffee which seems…
I bought wholebean coffee which seems to be very good quality, flavourful and enjoyable to drink. Black cherry notes can be felt throughout the full coffee drinking experience. Would recommend to the coffee lovers!
18 juli 2022
Antwoord van Hand Roasted Coffee Warehouse
Thanks Sandra for the lovely review :)
So tasty and smooth lovely any time of…
So tasty and smooth lovely any time of the day or night.
16 juli 2022
Antwoord van Hand Roasted Coffee Warehouse
Any time, any place is how it's meant to be! :D
Awesome coffee from awesome people
I have been ordering from them for a few years now. Generally, always get my coffee from there and have never had an issue bar once, which was sorted with a personal touch way beyond what it should have been.
Always great coffee at a reasonable price. Recommended.
10 juli 2022
Antwoord van Hand Roasted Coffee Warehouse
Hey Jamie, glad we sorted any issues that ever arose! As humans mistakes will be made but its how we rectify them that counts! thank you for your continued business over the years!
Great coffee and great personal…
Great coffee and great personal service, have been using for a year now and will continue!
8 juli 2022
Antwoord van Hand Roasted Coffee Warehouse
Thanks Sam, personal service is just how we like it :)
Great coffee/great reliable service and…
Great coffee/great reliable service and good prices.
5 juli 2022
Antwoord van Hand Roasted Coffee Warehouse
Thank you Tony, your review means so much to us! :)
Coffee for people who really love coffee
Quick dispatch, arrived in great condition, the coffee is completely unique!
3 juli 2022
Antwoord van Hand Roasted Coffee Warehouse
Thanks Luke, our coffee is very unique and we appreciate your support and review!
Great selection of coffees
Great selection of coffees, quality at a reasonable price and fast delivery!
30 juni 2022
Antwoord van Hand Roasted Coffee Warehouse
Thank you Dario :)
Antwoord van Hand Roasted Coffee Warehouse
Thank you Lorraine, you're a star!
Fantastic flavour.
I have been buying coffee beans from Hand Roasted Coffee Warehouse for quite sometime now, at first I thought that the prices were quite high, but very soon realised that the quality of the coffee was worth that little bit more expense. I buy whole beans, dark roast, and the taste of the coffee is superb, and the aroma of the beans tells you that they are freshly roasted. I really do recommend people give them a try.
18 juni 2022
Review zonder uitnodiging
Antwoord van Hand Roasted Coffee Warehouse
Hey Mike, thank you for seeing the value in us and our family run company :) We also think we demonstrate how fresher is always better by yours truly HRCW by consistently delivery the most amazing coffee we can for you!
Antwoord van Hand Roasted Coffee Warehouse
Michelle Thank you we appreciate you supporting our family run company!
Always lovely
Always lovely, ordered the Rocket Espresso this time and it packs a nice punch in the morning 👌❤️
10 juni 2022
Antwoord van Hand Roasted Coffee Warehouse
Hey Rachel, thank you for your lovely review ❤️
Rocket doing the job nicely as designed by us to do so then! ;)
Antwoord van Hand Roasted Coffee Warehouse
Matthew there is NEVER anything bad to report ;)
Easy to order from the website
Easy to order from the website, quick delivery, delicious coffee!
17 mei 2022
Antwoord van Hand Roasted Coffee Warehouse
Thank you we changed our website to a much user friendly designed layout and process so glad it's noticed!
Delicious coffee
Delicious coffee, lots of variety and quick delivery, would 100% recommend.
17 mei 2022
Antwoord van Hand Roasted Coffee Warehouse
Nikki we would 100% recommend you too ;)!
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