Have been purchasing coffee from these guys for 3 years - We’ve enjoyed trying different blends & our new favourite is DGC Expresso blend The French Vanilla is also really decadent... Toon meer
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Lees wat reviewers zeggen
After buying coffee from costco for a long time, we decided to switch it up. We wanted something that was delivered to our home, coffee that was fresh and authentic, and we wanted to move away from a... Toon meer
Royal Mail messed up the delivery but the folks at Hand Roasted Coffee sorted it out swiftly and with a real personal touch. Excellent customer service. Oh, and the coffee is top-notch also. Will defi... Toon meer
Great variety of flavours, the ones I have tried so far have been very tasty. The cost is reasonably high compared to coffee that I have bought elsewhere. But due to the taste and variety I would... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A FAMILY RUN COMPANY AMAZING COFFEE AT AFFORDABLE PRICES. TRUSTED BY 10,000+ CUSTOMER'S NATIONWIDE. FREE DELIVERY ON ALL ORDERS. TRADE AND WHOLESALE ACCOUNTS AVAILABLE! 💼
Contactgegevens
Unit A 107 Mayes Road, N22 6UP, London, Verenigd Koninkrijk
- info@handroastedcoffeewarehouse.co.uk
- www.handroastedcoffeewarehouse.co.uk
4,7
Uitstekend
327 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Hand Roasted Coffee Warehouse
Thanks Simon, top man!
Very nice flavour not necessarily…
Very nice flavour not necessarily caramel ore Irish cream. But nice coffee flavour.
Thank you! Prosperity and success!
18 december 2022
Antwoord van Hand Roasted Coffee Warehouse
Thanks for the feedback and glad you enjoyed. It is important to note that the Brazilian Arabica will always be the strongest tasting aspect of our flavoured coffee as it is just coated in flavouring for aroma and taste :)
Coffee was nice and flavourful.
Coffee was nice and flavourful.
No issues with delivery.
Easy site to navigate.
1 december 2022
Antwoord van Hand Roasted Coffee Warehouse
Thanks for a lovely review!
Antwoord van Hand Roasted Coffee Warehouse
Thanks Craig :)
I would order again
I have purchased for the hazelnut coffee and it is delicious. My order arrived on time. I am happy with the overall experience. Thank you
5 december 2022
Antwoord van Hand Roasted Coffee Warehouse
Thank you very much for the kind review!
Lovely tasting Fresh Coffee
Lovely tasting Fresh Coffee, thank you.
Very quick delivery.
1 november 2022
Antwoord van Hand Roasted Coffee Warehouse
Thanks Chris appreciate you :)
Service and product is always perfect
1 december 2022
Antwoord van Hand Roasted Coffee Warehouse
Thanks Mrs Baker!
The paid shipment tooks too long
The paid shipment tooks too long. Order of 28.07 is still on its way - 5 days and no coffee. And no tracking possibilities even with tracking number. It's a nightmare for coffee lovers.
28 november 2022
Antwoord van Hand Roasted Coffee Warehouse
Hi Royal Mail strikes for Black Friday was November 24, November 25, November 30 & December 1.
We dispatched your order within 48hrs on the 29th Nov, Royal Mail had a 2 day strike and and seriously behind on deliveries. There is nothing we can do our end so I am very sorry your delivery was delayed but you should leave your 2 star with Royal Mail and not us?
Please leave us a review based on the coffee and the quality rather than the delivery times as we try our best to get all orders out to our customers asap but when its Royal Mail striking across the whole of the UK its not just us that that are having delays getting orders to customers.
Kind Regards
HRCW
Excellent service and honesty
23 november 2022
Antwoord van Hand Roasted Coffee Warehouse
Ray you're a gentleman we love supplying you!
Great service and price
Great service and price. Usually order every couple of months ordered 2 kg this time has there was 30% off so our favourite coffee at a good price.
28 november 2022
Antwoord van Hand Roasted Coffee Warehouse
Hey Ann you have to make the most of our biggest yearly sale, look forward to roasting for you again soon ;)
Antwoord van Hand Roasted Coffee Warehouse
Hey Andrew, that's what we like to hear!
Antwoord van Hand Roasted Coffee Warehouse
Thank you Colin, we always try our best!
Cherry coffee beans are Devine will…
Cherry coffee beans are Devine will definitely be ordering again
17 november 2022
Antwoord van Hand Roasted Coffee Warehouse
Tracey, you're Devine!
Fast delivery
Fast delivery. Great coffee. Love it. Tasted at a coffee shop then did research to find. This great company. Close to home.
3 november 2022
Antwoord van Hand Roasted Coffee Warehouse
Hey Nina, would be great if you let us know which shop as we always love to hear which of our wholesale customers you came from :)
Antwoord van Hand Roasted Coffee Warehouse
Thank you, we look forward to supplying you soon!
Antwoord van Hand Roasted Coffee Warehouse
Thanks Paul, we appreciate you!
This is a lovely smooth coffee for any…
This is a lovely smooth coffee for any time of the day. Perfect with oat milk
10 oktober 2022
Antwoord van Hand Roasted Coffee Warehouse
Thank you, we love a smooth coffee!
Excellent customer care
Excellent customer care. I am a repeat customer and have no reservations about recommending this company
7 oktober 2022
Review zonder uitnodiging
Antwoord van Hand Roasted Coffee Warehouse
Thank you Andrew, we appreciate your loyalty! :)
The latest order of French Vanilla…
The latest order of French Vanilla coffee was so bad it was basically unflavoured. I tried to bring it to their attention and they have ignored 3 emails so now I can only advise others to avoid. Maybe this is a scam now. The first order I had was really good. Now they seem not to care
14 september 2022
Antwoord van Hand Roasted Coffee Warehouse
Hello Mark, we can only see 2 emails from you on our system which were both from Monday 26th September 1 - at 6.28am & another @ 4.29pm the same day? so we haven't ignored your email we have been getting through other emails to then see yours and come back to you. French Vanilla no questions asked we are resending for you. As said in the email replied to you just now..
We are only human so perhaps an issue or mistake was made by the flavour team on that batch.
Sometimes it can happen but its about how we deal with and sort out any issues that crop up that is important to us and to ensure the customer is happy. Even you said your first order was really good so please try to keep that in mind and understand we always go out of our way to resolve anything.
WE 1000% care hence why we aren't asking any questions and just resending. Especially as you have had our coffee before. upon redelivery of your French vanilla if its back to your expected standard we would appreciate you to perhaps re-review your star rating and rate us based on how the solution and final result end for you?
We hope to continue to supply you but please do try to give us at least 2 working days to get to you in future?
Thank you for supporting our family run company.
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