The Handy Squad Reviews 304

I have been working in the same company for over 3 years now and we are always booking our odd jobs with HandySuad. We have changed many engineers till we find our one: Manu.
Ceiling light bulbs to replace, curtains come off its rail, equipment or decorations to be put up and so many other jobs.
All done with speed & efficiency.
Always on time,friendly,professional and they always try to arrange appointments as soon as possible.
We are very happy with his work and I would definitely recommend him to anyone I could as his work and personality is always outstanding.

Poor company. Used the company for house and in the garden. The workman who came did a shocking job and we asked The Handy Squad to send someone round to make good the damage their workman made. Holes in wall not properly filled in, paint scratched, ceiling lights not correctly fitted.

The Handy Squad did so, and in fairness to them arranged a second visit very quickly.

We asked for a refund on materials and inconveniece of time as we had to take two days off work to be around for their workmen, and they have just ignored several emails.

Very poor, and we won't use again.

Very nice person who did all the handyman jobs around the house. However, TERRIBLE service.
We were originally supposed to have a handyman come at a certain time since due to scheduling conflicts, we made a note to the company that we needed this certain time due to a critical hospital appointment that we had to leave for the hour later. They called to say that the man helping us would be an hour late and therefore the job couldn’t be done that day.

We then re-scheduled for a handyman to come two days later. Despite having the first appointment of the day to ensure no excuses could be given about a delay, a call came through at the time that the handyman was supposed to show up and said that the handyman would be over an hour late. Half an hour later, the handyman showed up with no one at the house considering we were told that the handyman would be not there at least for another half an hour so he had to wait for half an hour.

This company was good - good staff and the handyman knew what he was doing but the efficiency levels are TERRIBLE and the company needs to realize that busy people live on schedules.

The guy they sent was very late, rude and did a terrible job. Even though he called me a few times in advance, he didn’t arrive with the right equipment and suggested charging me extra for another visit. For what he could do, it didn’t work. He also left a big mess behind him. Customer service was then also terrible at communicating with me about the issues and not charging me the full amount.

Richard from Handysquad put up 6-7 very large mirrors and paintings. He was extremely professional and did a great job - very neat and meticulous. Also a very friendly guy Would not hesitate to recommend Handysquad / Richard

I needed two bracketless shelves hung. The work was done fast and professionally. While he was late, it was only around 20 minutes and he was very apologetic. He even took extra care as to not leave any dust lying around from the drilling. Will use again in future if needed.

This was our first time out with the Handy Squad and just a small job hanging a few pictures. But Radek did a first class job and we will be certainly using you again. Many thanks
Tania Pemberton

As a working single parent, Handy Squad are my 'rent-a-husband' service ;-) (without the swearing!).
I save up a list of various to dos around my house and Radek (and his colleagues on other ocassions) show up promptly and efficiently and always deliver a super high quality result, on time and with a smile.
There seems to be nothing they can't do from re-sealing a sink, cutting an old sofa in half to get it through a door, hanging pictures, replacing a shower rail etc. etc. I've used Handy Squad every few months for the last few years and can't recommend them highly enough.

Richard put up an exceptionally heavy mirror for me today and I couldn't be happier - he was punctual, efficient, and clearly takes pride in his work. 10/10, looking forward to my next booking already.

Radek was prompt, polite and workedd incredibly hard putting some flat pack furniture together. A couple of pieces were particularly complicated and he completed them brilliantly. A lovely, professional guy and I would not hesitate to hire the Handy Squad (and Radek) in future!

Richard returned to polish a large amount of silver of largely decorative and sentimental value. He did it extremely well and is a nice person to have here. The booking arrangements and everything else were perfect.

Jonathan fixed absolutely everything that required fixing in a very efficient manner and was good company while doing so! I myself intend to use The Handy Squad again and highly recommend them to anyone else requiring their services!

Radek was very good - prompt, efficient and friendly. Will use this firm again

Excellent and Great services from the handy squad. These guys are on their own level once it comes to handy jobs i hired them last week to work on my drywall installation and they pleased me enough. Great services, Highly recommend

Regards,
marisa teresa

Excellent service from Radek today, who was polite, friendly,very professional, helpful and tidy. He got all the jobs done it would have taken us forever just to work out the instructions and drill the holes. Would use again and recommend. Thank you!

I have a floating shelf in the bathroom that has dropped by 1 inch, they didn’t manage to fix the problem in securing the shelf, but still charged me the full 30 min fee of £51. When I the day after emailed enquiring why I was charged for a service that they didn’t fulfil the reply I received back was, and I quote
“So if you read what you said in the first email, you stated ******* tried fixing the shelf for 30 mins? This is why we are charging 30 mins”.
Not only did I not receive a single apology, but a rude and dismissive email back. In fact the person over email had the audacity to say it was not the “right shelf for that type of wall”.
I am not a professional handyman, which is why I booked them, and if the shelf cannot be repaired I understand that, what I don’t understand is how they can charge for trying.
The consumer act of 2015 clearly states “service should be performed with reasonable care and skill” and the following remedies are statuary rights should a contract not be met “right to repeat performance” and “right to price reduction”
Not only was I not offered any of the above, in fact they simply chose to ignore my last email when I asked “So you charge for trying?”
Worst customer service I have come across in a very long time.

Both the booking experience and the work carried out were excellent. I recommend this company and I intend to continue using them myself.

I had a problem with a broken plug and socket that needed immediate attention. The admin team was excellent at quickly finding me an eletrician who came in to do the job the same day, at a fair price for the turnaround and service. Very nice and friendly team as well, highly recommend.

An excellent, first-rate experience with James (electrician) and Radek & Russell (both handy men) who helped with some modifications to our newbuild flat. We had new tv connection panels installed and moved from their original location; power supply safely pulled through into the bathrooms for lighted mirrors and bedside lights powered and mounted, with all walls/ceilings made new. The communication with Lucie from beginning-to-end was excellent, James, Radek and Russell were very pleasant, prompt, worked efficiently to a high quality and cleaned/tidied up after themselves. And all for a very reasonable price.

Radek came to fix some wooden flooring, following a leak. The task was complicated as the flooring impacted was in the middle of the floor. He did an absolutely fabulous job, installing the replacement planks. You can't see there was an issue - and everything was done and cleared up in the time originally quoted.