Happy Shuttle Cancun Reviews 

Wonderful round trip private service! Happy shuttle was easy to find at the airport and our driver was friendly and talked about the areas we were passing on our way to the resort. It was like a mini tour! For our return our driver showed up on time and was wonderfully friendly and again gave us a mini tour back to the airport. I highly recommended this company. We will definitely use them again when we return to Cancun. Thank you Happy Shuttle for making our transfers stress free!

the Happy Shuttle service was outstanding. A clean and comfortable van, a courteous driver, and on time.

Highly recommend this shuttle service. Professional and great service!! The booking process was easy, and the employees were very friendly and easy to locate once out of the airport.

Friendly driver and great price for round trip!

Consistently reasonably priced, reliable, and a positive experience every time! We've been using Happy Shuttle for years and always recommend them to our friends!

They are always there waiting for you promptly. Nice, cool vehicles. Schedule your return transportation right there on the spot. Very reliable and pleasant drivers.

Although our Isla Mujeres catamaran excursion was ultimately canceled due to weather, I still wanted to recognize the team at Happy Cancun Tours for their professionalism and communication throughout the process.

Travel plans don't always go as expected, and weather is something no one can control. What matters is how a company handles those situations, and the Happy Cancun team was courteous, responsive, and helpful when we reached out regarding our reservation.

One suggestion I would offer is the addition of QR code tipping options for guides, drivers, and excursion staff. Many travelers rely heavily on credit cards while on vacation and may not always have enough cash available when they receive exceptional service. During our stay in Cancun, we encountered so many wonderful hospitality professionals and often wished we had a way to tip electronically when we ran out of cash. A secure QR code option would be convenient for guests and would help ensure staff members receive the recognition they deserve.

Even though we were unable to experience the excursion itself, we appreciate the team's professionalism and commitment to customer service. We look forward to booking another adventure on a future trip to Cancun.

Buen servicio ,puntualidad ,amabilidad ,en general todo excelente

Friendly, quick, easy to find, helpful, all the things.

The line at Happy Shuttle was super long and after waiting 20 minutes nobody could tell us how much longer the wait would be! We visited Cancun in February of 2026 and there was road construction holding everything up. We were told the next shuttle was already full and our wait could be an hour more!! We ended up taking a taxi at a high rate just so we could get to our resort.

We have used Happy Shuttles exclusively for ourselves and our family members for five years now! We travel to Mexico 3 to 4 times a year and we are always treated like we are family! They are there when they say they will be and that takes the stress out of returning to the airport! Even if we had free transportation, I would still opt for Happy Shuttles!

We’ve used Happy Shuttle 4 times in Cancun and would highly recommend it. Always on time and very reliable and the drivers are so nice!

The driver was on the look out for us and was super friendly and helpful. Would certainly use this company again.

Once we get our shuttle, everything goes well. Its getting it, that is a challenge. Every time we take the shuttle from the airport (and we have done it many times), even though we requested a private van, it takes almost 30 minutes to even get a van. For the price of a private van, that does not seem like a good value. Last time also, we were almost scolded for bypassing the front line, and just making our way to the actual van area instead. It is next to impossible to FIND Happy Shuttle Cancun in the area right outside the doors because it is so crowded, and we are claustrophobic. Maybe you should allow text checkin when people have their bags.

Happy Shuttle provided excellent service they were on time, professional and friendly! I felt safe in their care and would use them again on my next visit and recommend to friends.

Buen servicio…muy hamables..si lo vuelo a usuar

A group of four booked Happy Shuttle and was picked up by on May 16 by Israel. He was prompt, curtious, full of information and vehicle was spotless. We were delivered in about 25 minutes to Iberostar Paraiso del Mar. Our return driver was Ivan on May 23 and he also had the above qualities. First class service! The price was right and we will use Happy Shuttle from now on!

Nos recibieron a tiempo tanto de ida como regreso.
Tardaron menos de 10 minutos en aeropuerto, además el precio, fue muy buena oferta.
Y además que todos pudimos viajar juntos, otras empresas de traslado nos querían dividir.
Me gustó mucho el servicio

Happy Shuttle was waiting on time. The driver was very polite and respectful. He drove to the hotel without any incident. He even offered water bottles.
Thank you for your good customer service. We will definitely use your ground transportation again. Price is very reasonable. Keep up your good service.
Rosie

Very disappointed with the service! The airport had a luggage issue & our driver left us without attempting contact, as noted. When we finally got in touch with someone on the phone, they told us it would be an hour - because there were no drivers in the area. We found the on-site person, they made us wait 30-mins. We had booked 3 months in advance!!