Absolutely horrendous customer service regarding an issue with my order quality. My purchase was made in April and the refund has still not been processed, lots of avoiding refunding and ignoring emai... Toon meer
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After I posted here I suddenly got email/money back BUT only 50% refunded and no advice on returning bulb. My outstanding £19.99 is of REAL value to me. The offer of a credit note against future purc... Toon meer
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Toon meer
Bedrijf heeft geantwoord
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
479 reviews
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Heeft 87% van zijn negatieve reviews beantwoord
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Took 2 weeks to despatch
Took 2 weeks to despatch, no update on website due to apparent glitch. After despatch on system, a further 5 days to release to Royal Mail. Received 48hrs thereafter per postage label. Did not bother to look into after last update despite promising.
21 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
I can understand why this experience has left you frustrated, particularly with the length of time between placing the order, dispatch updates appearing, and the parcel actually reaching Royal Mail afterwards. I also appreciate how disappointing it would have been to feel that the matter was not properly followed up after the last communication.
I’m sorry the overall experience did not meet expectations.
From the information shared within the review, I haven’t been able to trace a matching account on our system, so I’m unable to investigate the order further from these details alone.
If you would still like us to review the matter, please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can look into this further for you.
Antwoord van Hardingandbloom
Hi,
Thank you for taking the time to share your feedback.
We’re pleased to hear the order itself was satisfactory overall, although I’m sorry the delivery process felt slower than expected. We understand how important timely delivery is, particularly during the planting season, and we appreciate your patience while waiting for the order to arrive.
Your feedback regarding the delivery timeframe has been noted and is genuinely appreciated.
Great website with an enormous amount…
Great website with an enormous amount of choice! My 'bare roots' have arrived really well packaged and labelled...and included was a smashing 15% discount code ...which I will be using soon. Excellent Comms ...definitely recommend! 🌼🌸
18 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Caroline,
Thank you so much for the lovely feedback.
We’re delighted to hear you enjoyed browsing the range available on the website and that your bare roots arrived safely, well packaged, and clearly labelled. It’s also wonderful to know the communication throughout the order process left a positive impression.
We really appreciate the recommendation and look forward to welcoming you back again soon — hopefully the 15% discount code comes in handy for your next gardening project!
Court proceedings issued AVOID
Despite issuing a Small Claim Court action and Harding & Bloom formally admitting liability and agreeing settlement, I am still waiting for payment.
Every response is the same vague, copy-and-paste wording:
“passed for urgent review”
“unable to confirm”
“we appreciate your patience”
No payment reference.
No confirmation funds have even been authorised.
No timeframe.
No actual resolution.
This relates to a refund and court fee they agreed to settle, yet weeks later I am still chasing for basic answers while they continue hiding behind generic customer service replies.
For anyone considering ordering, be aware that even obtaining a legal admission of liability and settlement agreement does not necessarily mean prompt payment follows.
The Klarna dispute remains open until cleared funds are actually received — understandably so.
At this point the issue is no longer the original order. It’s the complete lack of accountability, transparency and action afterwards
21 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Di,
I can fully appreciate why this situation has left you feeling so frustrated and disappointed, particularly given the amount of time and effort you’ve already had to invest in pursuing resolution through formal channels. After reaching the stage of court proceedings and settlement discussions, it’s understandable that continued delays and uncertainty around payment would feel unacceptable and only add further stress to the situation.
I’m sorry this experience has caused such a significant loss of confidence and frustration.
Without discussing account-specific details publicly, we can confirm that the matter remains under active review through the existing support enquiry, and updates regarding the agreed resolution will continue to be provided there as the case progresses.
Poor service and goods not recevied
Subject: Formal Complaint – Non-Delivery and Failure to Refund
I am extremely dissatisfied with the service I have received from this company.
I placed an order in good faith for bulbs, expecting them to arrive in time for planting. When the order did not arrive, I had to chase the company for updates. I was then informed that the items had been delivered on a day when I was not at home, yet no evidence of delivery was provided.
Since then, I have requested a refund multiple times, but to date, no refund has been issued and my concerns have not been properly addressed.
This experience reflects very poor customer service and a lack of accountability. It is particularly concerning to see that many other customers appear to have had similar issues, which raises serious concerns about the company’s practices.
If this matter is not resolved promptly, I will have no option but to pursue formal legal action, as this situation is unacceptable.
5 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Judith,
I can completely understand why this experience has left you so dissatisfied and frustrated. After placing the order expecting the bulbs to arrive within the planting window, it would understandably be upsetting to then spend time chasing updates, only to later be advised the order had been delivered without clear confirmation available to you.
I also appreciate how concerning it must feel to still be waiting for progress regarding the refund after raising the matter multiple times.
I’m sorry the experience has caused this level of disappointment and loss of confidence.
Without discussing account-specific details publicly, we will continue working on the matter through the live support enquiry already raised and provide further updates there as the case progresses.
I have been trying to find this plant…
I have been trying to find this plant for a while and am so excited to see it flower, it arrived beautifully packed and looks happy in its new pot. I mixed John inners no 3 with grit and a quality compost.it has settled well and looks very healthy.
20 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Marie,
Thank you for taking the time to share your experience. We’re so pleased to hear the plant arrived safely, was well packed, and has settled happily into its new pot.
It sounds like you’ve given it a fantastic start with the John Innes No. 3, grit, and quality compost mix — hopefully you’ll be rewarded with some beautiful flowers before long. Happy growing!
If ‘no stars’ was an option
If ‘no stars’ was an option, I would have picked that. Ordered at beginning of April, been chasing ever since as failed to deliver and failing to provide a refund. Communications are repetitive and worthless. Reported to Trading Standards.
20 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Alina,
I can understand why this experience has left you feeling so frustrated, particularly after spending so much time chasing both the order and the refund since placing it at the beginning of April. Repeatedly having to follow up without feeling that meaningful progress is being made would understandably leave you disappointed and without confidence in the process.
I’m sorry the experience has caused this level of frustration.
Without discussing account-specific details publicly, we will continue working on the matter through the live support enquiry already raised and provide further updates there as the case progresses.
Poor service
After placing the 2 orders with Harding and Bloom i only received confirmation of one order. After filling in their from after getting no joy from calling them, it took 4 weeks to be delivered. The communication is NIL, I will never purchase from them again and will not be recommending them to family and friends
20 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Christine,
I can understand why this experience has left you disappointed, particularly after placing two separate orders and then only receiving confirmation for one of them. Waiting several weeks for delivery after already struggling to get clarity through the contact form would understandably leave you feeling frustrated and uncertain about the order status.
I’m sorry the communication throughout the process did not meet expectations or leave you with confidence in the service provided.
If you still require any further assistance regarding the orders, please reach out to us through our live support feed here: https://hardingandbloom.co.uk/pages/contact and the team will be happy to review this further for you.
Awful experience
Awful. Avoid....products rubbish and a month to receive.
Buy local !!
4 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
I’m sorry to hear the order left you feeling so disappointed, particularly after waiting such a long time for delivery and then feeling the products received did not meet expectations once they arrived. That understandably makes the overall experience even more frustrating.
From the details shared within the review, I haven’t been able to trace a matching account on our system, so I’m unable to investigate the order further from this information alone.
If you would like us to look into this further, please reach out through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the matter properly for you.
Product never arrived and after…
Product never arrived and after numerous requests for a refund - nothing !! SCAM !
16 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Debbie,
I can understand why this situation has left you feeling so frustrated, especially after the order did not arrive and you then found yourself repeatedly chasing updates regarding the refund request afterwards.
I’m sorry this experience has caused such disappointment.
Without discussing account-specific details publicly, I can confirm that the matter is being actively looked into through our support process so the refund request can be reviewed and progressed accordingly. We will continue providing updates through the ticket raised within our live support feed as the enquiry progresses.
NOT TO BE TRUSTED
Delays in communication about delivery of goods spun out by them for almost a month whilst they delayed the refund of my payment I asked for when cancelling the order that did not arrive. Despite my cancelling the order they still tried not to refund me and by sending out faulty goods. Now 10 emails later I still have no refund and some unwanted useless soft mouldy bulbs.....
19 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Ruth,
I can understand why this experience has been so frustrating, particularly after requesting cancellation and a refund, then still receiving bulbs you felt were not in acceptable condition afterwards. After so many follow-ups and emails, I appreciate why this situation has left you feeling exhausted and disappointed with the overall handling of the matter. I’m sorry the experience has fallen so far short of expectations.
From the details shared within the review, I haven’t been able to locate a matching account on our system, so I’m unable to investigate the matter further from this information alone.
Since you’ve already been in touch through our support feed, we will continue providing updates through our live support feed here: https://hardingandbloom.co.uk/pages/contact as the enquiry is reviewed further.
An absolute joke
An absolute joke. My order never arrived. No refund either. Just automated response each time i email them saying that my refund is under review. Been going on months now.
4 maart 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Julie,
I can understand why this situation has left you feeling so frustrated, especially after the order failed to arrive and you’ve then spent months waiting for progress regarding the refund request. Receiving repeated holding responses without resolution would understandably make the experience feel even more disappointing. I’m sorry this has been your experience.
I’ve reviewed the details shared within the review, however I’ve been unable to trace a corresponding account on our system from the information provided here alone, which means I’m unable to look into the matter further at this stage.
As you’ve already been in touch with our support team through the live support feed, further communication and updates regarding the enquiry will continue there as the matter is reviewed.
Unfortunately my order was missing a…
Unfortunately my order was missing a packet of bulbs. Despite several emails promising these would be sent I was then told out of stock. I requested a refund for these as would be too late to plant once back in stock and still after several weeks no refund has been made.
So far, on bulbs planted, the results are mixed with some not showing yet whilst others of same type and from the same bag are doing ok.
Bit disappointed all round really.
23 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Shaun,
I can understand why this has left you disappointed, particularly after initially being told the missing bulbs would be sent, only to later find they were unavailable and then still be waiting on the refund afterwards. By that stage of the season, I completely appreciate why waiting for a restock was no longer a practical option for planting.
I’m also sorry to hear the bulbs you were able to plant have produced mixed results, especially where some from the same batch appear to be growing differently. That understandably adds further frustration after the earlier issues with the order itself.
Without discussing account-specific details publicly, we will continue working on the matter and providing updates through the live support enquiry already raised regarding this issue.
Poor
I placed my order on the 21st march 2026, at which time there was no notes on the website to say that there was a delay with dispatches, I ended up having to chase it up multiple times before finally receiving my order on the 22nd April , only to open it and see that one dahlia had been substituted with no communication first, and another was missing with the note ‘refunded’ next to it. I kept checking but I still wasn’t refunded for the missing tuber so I wrote to them again, they still haven’t refunded me, but instead I have just received a parcel from them (18th May) for the two dahlias I ordered but didn’t receive (the missing one and the swapped one) only to find that neither of them are the dahlias I ordered, both have been substituted and they aren’t even close to what I had originally purchased.
It’s really frustrating, especially when I have been ignored by their customer services, I had asked for a refund for the dahlia that was missing, but I have instead gotten a completely different one and no refund. I’ve never written a bad review in my life but this experience has been a nightmare and I will now have to try and source the two tubers I am missing from another supplier
The quality of the tubers themselves really isn’t great, it’s been a month since my tubers came and it’s about 50/50 on wether they are viable or not, there was quite a few that have all the necks of the tubers broken so I’m not hopeful that they will produce anything but only time will tell
18 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Emily,
I can completely understand why this experience has left you so frustrated and disappointed. After waiting over a month for the original order to arrive, it would understandably have been upsetting to then discover substitutions you hadn’t agreed to, a missing dahlia marked as “refunded” without the refund actually appearing, and later receiving further replacements that again were not the varieties you had originally chosen.
When dahlias are selected for their specific colours, forms, and place within a garden plan, receiving completely different varieties understandably defeats the purpose of carefully choosing them in the first place. I can also appreciate how disheartening it must feel to now be sourcing replacements elsewhere after spending so much time trying to resolve the matter already.
I’m equally sorry to hear your concerns around the condition and viability of some of the tubers received, particularly where damaged necks have left you uncertain whether they will grow successfully at all.
Without discussing account-specific details publicly, I can confirm that we have been responding through our live support feed regarding this matter and will continue working on the enquiry and providing updates there.
Incorrect order and no refund 10 days later
Placed and paid for order online. Incorrect order arrived, minus bulbs worth £31.72. 10 days later and bulbs have not arrived and neither has refund. Only means of contacting company is by email and they just fob you off. Terrible company. I will never use again.
8 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Rosalyn,
I can understand why this experience has been so frustrating, particularly after receiving the wrong order and then still being left waiting for either the missing bulbs or the refund afterwards. That understandably leaves a very poor impression, especially when you were simply trying to get the issue resolved. I’m sorry the experience has caused this level of disappointment.
Without discussing account-specific details publicly, I can confirm that we have responded to your enquiry through our live support feed regarding this matter.
The worst experience
The worst experience. Took the over a month and 3 emails to send some rubbish bulbs. If you don't like being very disappointed, stay completely away from these scammers.
24 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Alex,
I can understand why this experience has left such a poor impression, especially after waiting over a month, sending several follow-ups, and then feeling disappointed by the quality of the bulbs once they finally arrived. That would understandably be frustrating for any customer. I’m sorry the order fell short of expectations.
I haven’t been able to trace an account from the details shared within the review alone, so I’m unable to look into the matter properly from this information. Please reach out to us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the issue further and hopefully help turn the experience around for you.
Delivery takes 3 weeks from point of order !
I sent two online orders , first on 27th April , for some dahlia tubers, the second on 4th May for some anemone corms.
Neither order has yet been received !
It is totally unacceptable and extremely perplexing that this online suppliier of bulbs and plants takes three weeks to fulfill and despatch orders. This removes a good proportion of spring growing time even if the products are in excellent condition . I see from other reviews that product is not always in good order either.
I will not be ordering fro Harding and Bloom again.
27 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Alex,
I can understand why this has been so disappointing, particularly when both the dahlia tubers and anemone corms were ordered weeks apart and neither had arrived within the timeframe you reasonably expected. When planting seasons are limited, delays like this understandably impact the enjoyment and growing time customers plan for. I’m sorry the experience has left you feeling let down and without confidence in ordering again.
I’ve checked the information available within the review, however I haven’t been able to trace a corresponding order on our system from these details alone. Please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can look into the orders further and provide you with an update.
Over a month and no sign of my order
I ordered more than a month ago and still hasn’t arrived. I was starting to think the company is a scam which is why I’m here on Trust pilot to check! I have had replies to say they’re sending out replacements but still nothing received and I’m hoping for a refund as I’ve already had to buy the plants I need as these just not going to arrive. I never give bad reviews, it’s just such a shame I have to.
16 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
I can understand why this situation has left you feeling so disappointed, especially after waiting over a month, being told replacements would be sent, and then still finding yourself without the plants you originally ordered. I can also appreciate how frustrating it must have been to make alternative purchases elsewhere after losing confidence the order would arrive in time.
I’m sorry the experience reached the point where you felt compelled to leave a negative review.
From the details shared here, I haven’t been able to match this to an account on our system. However, since you’ve already contacted us through our live support feed, we’ll continue the communication there and provide further updates through that enquiry as it progresses.
Don’t expect ‘fast dispatch’ it’s a lie!
I ordered some agapanthus last week, their Google profile highlights ‘fast dispatch’, this could not be further from the truth! I tried to call them but they have , according to a recorded message, ‘closed there phone lines to streamline customer service!’.
I contacted them on Thursday using their web form and within a few minutes, with the mention of Trustpilot Review, they created a ‘tracking number’ with Royal Mail. But as of midnight on Friday the item has not arrived with Royal Mail. Another smoke screen.
They responded to my web form Friday saying they had dispatched the order and sending me the tracking reference. They suggested the delay was likely with Royal Mail as they may have not scanned the item in.
Since purchasing on the promise of ‘fast dispatch’ a week ago, I notice the price of Agapanthus using their sit has been discounted, probably because it’s getting late to plant them. I am extremely disappointed with the service to date and hope the items arrive quickly or I will be looking to another resolution to this issue.
IMHO I would avoid this company as they don’t do what they say. Also, removing the ability to speak to somebody may reduce costs but it does NOT improve , or ‘streamline’ customer experience!!!
I would have given a 1 star , but at least the web form was responded to, even if the information appears inaccurate. That said I may edit down from two to one if the items don’t materialise with the courier.
15 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Andy,
I can understand why this experience has left you frustrated, particularly after ordering based on the expectation of fast dispatch and then seeing little visible movement on the tracking afterwards. I also appreciate how this would naturally lead to concern when the planting season for agapanthus is time-sensitive.
I’m sorry the communication and dispatch experience has not given you confidence in the service provided.
From the information shared within the review, I haven’t been able to trace a matching account on our system from these details alone. As you’ve already been in touch through our live support feed, further communication and updates regarding the enquiry will continue there as the case is reviewed.
Customer service appalling
I ordered several different types of dahlia bulb. They arrived later. The labels had come off the packets so no idea which tuber was which dahlia. Their customer service is appalling - they do t deal with the issues at all and just send a holding email on a daily basis. I have asked for a full refund and heard nothing. You can’t call them. I will never order from this company again.
15 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
I can understand why this experience has been so frustrating, especially after waiting for the dahlias to arrive and then finding the labels had come away from the packets, leaving you unable to identify which variety was which. That understandably takes away a big part of the excitement of ordering specific dahlias in the first place.
I’m also sorry to hear you felt unsupported while trying to raise the issue and request a refund.
From the information shared in the review, I haven’t been able to locate a matching account on our system from these details alone. However, since you’ve already been in touch through our live support feed, we’ll continue providing updates there once the enquiry has been reviewed further.
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