Hardsoft have been fantastic. They are so helpful and have made my life easier on many occasions. Shaun in particular has been amazing, helping me with a damaged device and responding like lightening.... Toon meer
Bedrijf heeft geantwoord
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Team is always so helpful, especially Millie who helped us through an insurance claim and accident in our workplace. Couldn't recommend any more!
Been leasing with Hardsoft for several years now, and have been very happy with the service. Thouroughly enjoying my Dell XPS 16 but recently had an issue with the charger, raised my issue with them a... Toon meer
Bedrijf heeft geantwoord
Return service is made straightforward to get through and they take care of repackaging when sending back devices
Bedrijfsgegevens
Over HardSoft - Devices for Teams
Geschreven door het bedrijf
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Contactgegevens
The Old Barn, CM21 9AE, Sawbridgeworth, Verenigd Koninkrijk
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4,9
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2K reviews
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Whilst pricing seems reasonable - Beware
Whilst pricing seems reasonable, customer service was pretty poor and confusing. When requesting invoices, was often palmed off to a finance company rather than just getting the required paperwork from Hardsoft, after all, that's the company I dealt with from the start.
My biggest issue was yet to come. BEWARE OF THEIR TERMS!!!!
In total my business leased around 5 laptops. After we had made the relevant payments for the first one, we received an email informing us that the device was fully paid off and we did not need to do anything. Great.
For the subsequent devices, however, despite this precedent being set, later down the line, I found out the terms had changed without explanation. Despite receiving emails informing me that the devices were paid off, because I did not reply, the lease payments continued. I asked exactly why this was, given the business now owned the devices, and was just told by the MD Philip Morgan in a letter, that it was in the terms. Rather than refering me to the terms in full, he just cut out an exert with the relevant clause, presumably because it was buried deep, on purpose. I have tried to get a refund on the circa £2,000 of payments that were taken, and Philip's response was just to be surprised that I had not noticed the payments and question why I had not brought the matter up sooner. I have asked numerous times exactly what service was being provided for the continued lease payments, and each time it has been ignored.
This company seem happy with old school daylight robbery. They have no morals.
FURTHER TO YOUR REPLY BELOW:
You can refute all you like. I am not the only person to have complained about this policy of yours. As you have stated, the terms were different for subsequent devices. This was not communicated to me during any telephone conversations at the time, and neither was I called towards the lease coming to an end, asking what I wanted to do. Email is not always the preferred communication of your customers, especially when the original purchase was done over the phone. You are just using this as an excuse to try and justify your outrageous terms.
There is absolutely no justification for continuing to take payments for a device that is fully paid for, whether in your terms or not. It simply should not be a thing! It is immoral and just shows that the business has no respect for its customers. No one has even answered my question as to what I was actually paying for, despite asking multiple times. Proof that it is wrong and can't be justified. It is my understanding that this could also be in breach of the consumer duty act, which many small businesses can fall under. I will be seeking advice on this matter and suggest others do too.
29 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Jonathan,
We’re sorry that you found elements of the process confusing, and we’d like to clarify a number of points raised in your review.
Regarding the lease agreements, the terms and end-of-lease requirements were clearly set out in the documentation provided at the start of each agreement.
For the subsequent devices referenced, multiple emails were issued during the agreement specifically advising that action was required to formally conclude the lease and prevent further payments. These communications were not responded to, which is why payments continued in line with the agreed contractual terms.
While comparisons may have been drawn with an earlier agreement, each lease is a separate contract and subject to its own terms. The excerpt referenced in correspondence was taken directly from the signed agreement and was not hidden, altered, or changed after the fact.
We strongly refute the suggestion that any payments were taken improperly or that services were provided without integrity. All charges applied were in accordance with the signed agreements and the notifications sent throughout the lease period.
We take transparency seriously and continually review how we communicate contractual obligations, but we stand by the fairness and legitimacy of our agreements.
Smooth process and Michelle was great!
Smooth process and Michelle was great!
3 februari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Andrei,
Thank you for taking the time to share your feedback.
We really appreciate your support and look forward to working with you again in the future.
Best regards,
The HardSoft Team
Replacement laptop
Michelle and Kat helped with order of replacement laptop swiftly.
23 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Ash,
Thank you for taking the time to share your feedback.
If there’s anything else we can support you with in future, please don’t hesitate to get in touch.
Best regards,
The HardSoft Team
Quick polite response
Danielle at Hardsoft always responds promptly and is effective at sorting out any issue we have, such as with couriers that don't follow instructions.
28 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi AA,
Thank you for taking the time to share your feedback.
We appreciate your trust in HardSoft and look forward to continuing to support your business with the same level of care and reliability.
Best regards,
The HardSoft Team
Smooth process, easy to use
Michelle from HardSoft was great at keeping me informed with regular updates as the collection of my laptop was impacted by heavy snow. The co-ordination of collection, loan laptop and delivery of fixed laptop was very smooth. 5/5 experience.
12 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Sarah,
Thank you for taking the time to share your experience and for the 5/5 rating!
Thank you for choosing HardSoft. We look forward to supporting you again in the future.
Best regards,
The HardSoft Team
And excellent service from Michelle and the team at Hardsoft
Michelle was excellent. Kept me updated regularly all the way through my Mac being with team at Hardsoft. She helped me out with options once my mac was beyond repair and went above and beyond to help.
The service was quick and efficient and hand over of devices was seemless and easy. Would fully recommend.
27 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Crofty,
Thank you for taking the time to share such a positive review.
Thank you for your recommendation and for choosing HardSoft. We look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Danielle Parker was great & solved our…
Danielle Parker was great & solved our issue super quick!!
Thanks Danielle!!
20 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Ed,
Thank you for taking the time to share your feedback.
If there is anything further, we can assist you with, please do not hesitate to get in touch.
Best regards,
The HardSoft Team
Super efficient and easy process
Super efficient and easy process. Couriers were on time and communication throughout was fab, Thank you !
21 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Laura,
Thank you for taking the time to share your feedback.
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
The HardSoft Team
Efficient and straightforward…
Efficient and straightforward experience!
20 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Travis,
Thank you for taking the time to share your feedback.
We appreciate your support and look forward to assisting you again in the future.
Best regards,
The HardSoft Team
Great service from Michelle
Great service from Michelle, as usual!
19 januari 2026
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Zasbi,
Thank you for taking the time to share your feedback.
We truly appreciate your continued support and look forward to assisting you again in the future.
Best regards,
The HardSoft Team
Antwoord van HardSoft - Devices for Teams
Hi Pablo,
Thank you for the great feedback, Lisa.
We’re delighted to hear that you found our service quick, simple and easy to navigate.
We truly appreciate your recommendation and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
The team's prompt responses were…
The team's prompt responses were impressive.
30 december 2025
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Pablo,
Thank you for taking the time to share your feedback. We are very pleased to hear that our team’s response times and support made your experience straightforward and positive. Delivering fast, helpful communication is something we prioritise, and it is great to know this came through in your interaction with us.
If you ever need further assistance, our team is always happy to help.
Best regards,
The HardSoft Team
swift communication from the team
swift communication from the team
15 december 2025
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Seema,
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced swift and efficient communication from our team.
At HardSoft, clear and timely communication is a core part of how we support our clients, and it is encouraging to know this was reflected in your experience.
We look forward to continuing to support you and working with you again in the future.
Best regards,
The HardSoft Team
5 Stars for Megan
Megan is always incredibly helpful, friendly, and quick to respond, her speedy replies make a real difference. It’s a pleasure working with her, and her support is greatly appreciated.
17 december 2025
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi ASB,
Thank you for taking the time to share such positive feedback.
We are delighted to hear about your experience working with Megan. Providing timely and friendly support is something we take great pride in, and feedback like this reinforces that standard.
We truly appreciate your continued trust in HardSoft. We look forward to supporting you further in the future.
Best regards,
The HardSoft Team
Help fixing broken Macbook screen
My leased Macbook had a broken screen. Hardsoft organised collection for repair and provided a load device to enable me to keep working. This was done swfitly and easily. Thanks Hardsoft
16 december 2025
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Kevin,
Thank you for taking the time to share your experience with us.
We are pleased to hear that our team was able to quickly organise the collection and repair of your MacBook, as well as provide a loan device to ensure minimal disruption to your work. Delivering a smooth, efficient service during situations like this is exactly what we aim for.
We appreciate your trust in HardSoft and look forward to continuing to support you in the future.
Best regards,
The HardSoft Team
Danielle maintained strong…communication
Danielle maintained strong communication with myself and always responded back to me within a substantial timeframe.
Having issues recieving the devices from Dpd on multiple occasions Danielle was extremely helpful trying to get the devices to my store which was more than appreciative.
She also gave a personal touch in her emails which is also refreshing to see these days.
11 december 2025
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Becky,
Thank you for taking the time to share your experience.
We understand how frustrating delivery issues can be and it is great to know that Danielle’s persistence and personal approach helped ensure you received your devices successfully. Providing attentive, human-centred service is something we value deeply, and your feedback reassures us that we are delivering on that commitment.
We truly appreciate your review and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Antwoord van HardSoft - Devices for Teams
Hi Jose,
Thank you so much for your wonderful review! We’re delighted to hear that you consistently receive quick and seamless service from our team. Your continued trust means a lot to us.
We’re always here when you need us and we look forward to supporting you again soon!
Best regards,
The HardSoft Team
great service and communication to get…
great service and communication to get my new pc delivered and updated- we had a problem which mean a recall and new device. this was handelled very well.
17 november 2025
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Ben,
Thanks so much for taking the time to share your experience. We're pleased to hear that you were happy with the delivery and setup of your new device, and we appreciate your patience during the unexpected recall. Our team works hard to resolve issues quickly and keep our customers informed, so it’s great to know this came through for you.
If you ever need anything in the future, we’re here to help.
Best regards,
The HardSoft Team
Michelle was incredibly helpful
Michelle was incredibly helpful and quick to respond to my messages.
20 november 2025
Review zonder uitnodiging
Antwoord van HardSoft - Devices for Teams
Hi Helen,
Thank you so much for your wonderful review! We’re thrilled to hear that Michelle was able to support you quickly and efficiently.
Providing fast, friendly and reliable service is something we take great pride in, and we’re delighted that your experience reflected that. If you ever need anything in the future, we’re always here to help.
Thanks again for choosing HardSoft!
Best regards,
The HardSoft Team
Antwoord van HardSoft - Devices for Teams
Hi Andrew,
Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience with our team. Delivering friendly, reliable, and expert support is exactly what we strive for, and it’s great to know we hit the mark.
We truly appreciate your recommendation and look forward to supporting you again in the future!
Best regards,
The HardSoft Team
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