Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love this place - it's like stepping back into a past when shops were staffed by people who genuinely care about their products and they want customers to have a good experience. I've been in a few... Toon meer
The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... Toon meer
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.
Contactgegevens
Verenigd Koninkrijk
- www.harlowbros.co.uk
4,1
Goed
271 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The plywood we needed was available…
The plywood we needed was available from stock, was processed quickly and delivered when I asked for it.
All in all fantastic service and experience.
18 november 2025
Wonderful company
Wonderful company, great service. Clearly read the order instructions. Will use again thank you.
18 oktober 2025
The timber was good quality and the…
The timber was good quality and the pricing was good, but the delivery fees are a very high.
19 augustus 2025
Quality service and product
The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that items were ready for collection. We were assisted with loading and was on our way pretty quickly. The floor boarding kits,screws,and support legs required have all been fitted and it looks amazing. Boards slotted together perfectly, the special screws grip tightly and the legs show no sign of movement feeling very safe and sturdy. Very happy with the service and product we received.
18 oktober 2025
Excellent friendly on time delivery
Excellent friendly on time delivery.
Excellent quality of timber at a good price
18 september 2025
It was easy to place the order on line
It was easy to place the order on line. When I went to collect the order the assistant was very helpful and helped me to load my vehicle up. Thank you very much
19 augustus 2025
Wrong product delivered.
Wrong product delivered.
Correct product deleivered in three days.
19 augustus 2025
Antwoord van Harlow Bros
Good Afternoon,
How are you?
Firstly thank you for ordering from Harlow Timber, it's appreciated by the whole team.
We are sorry that the carrier delivered the wrong package to you, but we were pleased to see that our swift response to this issue delivered the right product to you within 72 hours, and we very much hope that our commitment to ensuring you could complete your project on time will mean that when you need timber or associated materials in the future you will choose Harlow Timber for your requirement.
Thank you and best wishes
Simon
Harlow Timber Group
Shocking service
Had to give one star to proceed
Absolutely awful customer service and delivery not worth the £25 deliver fee or the paper it’s written on. Give them a wide birth. There are way better companies out there won’t be using them again
11 augustus 2025
Review zonder uitnodiging
Antwoord van Harlow Bros
Good Afternoon,
How are you?
Firstly thank you for chosing Harlow for your materials, and for taking the time to leave a review.
We were unaware of any issues, & as your review is organic and not connected to a specific order, and we can find no record of your transaction.
Would you be able to email more information to us please: info@harlowbros.co.uk and our customer service team will be more than happy to discuss your experience and feedback with you.
Thanks for ordering from Harlow Timber.
It's appreciated by the whole team.
Would you be able to email us further details
Agreed delivery date not worth doing
Entered a delivery date, confirmed, goods arrived at the local depot the day before and then not delivered for 3 days meaning I lost a weekend of the job. Poor response to the complaint, basically tough! Not even a refund of the delivery cost. Will not be using Harlows again which is unfortunate as they are my closest hardware store.
19 juli 2025
Easy ordering and great service
18 juli 2025
Tried to order trusses but nobody can…
Tried to order trusses but nobody can be bothered with an order
18 juli 2025
Review zonder uitnodiging
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