Hassle Free Letting Reviews 

Wow......just wow......I had a problem property that had been empty for months, Charlotte and Lorraine took over the marketing, 10 viewings within 4 days, referenced within another 4 days and due to move in this week......... absolutely amazing. I've worked with Charlotte as a contractor before, she was amazing then, but she is even better as a landlord! 5 stars only because I can't give 6!

Ella
Did an excellent job getting my drain leak fixed real quick
Pleased at the prompt action and polite response

We needed a new fridge and Ella did an excellent job at kicking of the process for it by speaking to the landlord and even working with local agents for delivery and installation of the new fridge. Throughout the process i was kept in the loop with regular updates. As always its a pleasure to work with Ella, her enthusiasm to help you is highly appreciated!

Very quick response and problem solved within a few hours.

They all very helpful. Especially Ella she will sort everything out.

Thanks Ella for your support and follow-up on maintenance issues. When I ring Hassle Free Lettings, I always want to speak with Ella because I know she’s going to see any issue through till it sorted. Your calm way of explaining any delay is top notch. Thanks ones again. Thanks Hassle Free

The annual electrical safety check at our property identified potentially serious issues that required prompt rectification. As usual, Ella was extremely quick to forward the quotation for repairs and to instruct the contractor as soon as we had authorised the work. Consequently, important safety-related work was carried out in a timely manner - many thanks Ella. My award of 4 stars, rather than 5, is because we had to pay the full cost of the work in advance rather than it being deducted from the rental income. However, we understand that was a contractor's requirement, not HFL policy.

Ella helped to get my broken oven replaced, good follow up calls and chasing the maintenance company to ensure the work was completed

Ella has helped us efficiently during our 12 month tenancy ans always humble and made us feel welcomed.
Ella was always prompt in following up and resolving the issues and seeing it till closure. Thank you Ella. Appreciate it!
Thank you Hassle free

Ella is absolutely amazing! Really helpful and truly thinking about the tenant.

I recently experienced a small issue with my keys and a maintenance concern, but I couldn’t be more impressed with how quickly everything was resolved. The response was immediate, and the whole process was handled smoothly from start to finish.
A special thank you to Ella and Lorraine, who were both incredibly helpful throughout. They dealt with the situation efficiently, kept me informed, and made what could have been a stressful experience completely hassle-free. Their professionalism and prompt action really stood out.
It’s reassuring to know that support like this is in place—excellent service all around!

Recently had some maintenance work done on my home , including fixing a leaking ceiling and installing a shower, Ella was very helpful in making sure that everything was sorted out on time. I couldn’t be more impressed with results. The work was carried out professionally and efficiently.

HFL team is very commendable. Big shoutout to Ella for being prompt and efficient in providing assistance in resolving my toilet maintenance issue. The plumber effectively sorted the clog in no time. Super helpful and got the job done 👍. Thanks, Ella and team!

Gets the job done.
This agency has been very helpful in resolving whatever issue at home.
Ella, in particular, takes a very hands on approach in attending queries.
Recommended!

Really pleased with the prompt response and services. Ella, in particular, has always been extremely helpful.

Ella from Hassle Free Lettings was very helpful with the maintenance process regarding issues with the dishwasher door and a kitchen sink leak.

It took some time for the maintenance work to be completed; however, this was not due to Ella. She was proactive in following up with the contractors and kept me informed throughout the process.

The respond was perfect

Good service, good response, attentive and quick response, very helpful and good organisation of tasks. Thank you all.

Ella in particular has been fantastic in dealing with my tenants. I’d strongly recommend them for any property management work.

Ella from Hassle Free Letting is always on top of it! No matter what issue comes up with my HMOs, she never stops until the problem is solved. Ella has very good communication skills which makes it easy for me as a foreigner to act as a landlord in the UK. 2 thumbs up!
Dr. Volker Heilmann