I had a maintenance issue in my flat which was fixed super quickly. Ella is super efficient and helpful.
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Lees wat reviewers zeggen
Wow......just wow......I had a problem property that had been empty for months, Charlotte and Lorraine took over the marketing, 10 viewings within 4 days, referenced within another 4 days and due to... Toon meer
HassleFreelettings have been so helpful since they started managing my property. Shout out to Charlotte Flectcher that is always an email away. She has been so helpful, explains every details without... Toon meer
Ella has helped us efficiently during our 12 month tenancy ans always humble and made us feel welcomed. Ella was always prompt in following up and resolving the issues and seeing it till closure. Th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Providing a hands-off Hassle Free service to Landlords at a reasonable price. We provide an end to end Letting Management service, taking care of everything including Tenant Sourcing, Credit Checks, Referencing, Inventories, Regular Inspections, Maintenance Resolutions, Regulatory Certifications and much more. As a digital letting agency, we are able to keep our costs low and we pass these savings onto you, the Landlord.
Contactgegevens
Verenigd Koninkrijk
- 01312021003
- admin@hasslefreeletting.co.uk
- www.hasslefreeletting.co.uk
4,7
Uitstekend
125 reviews
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Property Management
Ms. Ella Sottilo from Hassle Free managed the entire process of procuring quotes to undertaking the work to the satisfaction of the tenant and we had a seamless present experience
THANK YOU
21 januari 2026
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thank you for your kind review! We’re delighted to hear that Ella managed the process smoothly and that you were satisfied with the work.
I encountered persistent leaks during…
I encountered persistent leaks during heavy rainfall and from the toilet. This issue has persisted since the previous agent, but HFL has effectively resolved it. I commend Ella for arranging the necessary repairs.
5 januari 2026
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thank you for your review. We’re glad to hear that the issues have now been resolved and that Ella was able to arrange the necessary repairs efficiently. Your feedback is much appreciated, and we’re pleased you’re happy with the outcome.
Greatful
They responded promptly to our issue in our apartment and I am greatful.
22 december 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thank you for your 5-star review ⭐ We really appreciate it!
A well-structured and efficient…
A well-structured and efficient lettings service. The team demonstrated strong attention to detail, clear communication, and a proactive approach throughout the tenancy setup. Everything was handled professionally and on time, making the move-in process smooth and reassuring. I would happily recommend them
23 december 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thank you for your great review! We really appreciate it!
Unprofessional
Maintenance services very cheap,
Unprofessional. Do not trust them.you life will be in danger
27 augustus 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Dear Mashhur,
We are sorry to hear that you feel this way, as this is certainly not the level of service we aim to provide to any of our tenants or landlords.
You first reported a small damp patch on your ceiling on Wednesday and provided a photo. Our contractor attended the very next day to assess the issue and supplied a quote over the weekend. Unfortunately, the issue worsened, but we were not made aware of this until Sunday, when you informed us that part of the ceiling had collapsed.
On the same day, we immediately obtained the landlord’s approval and arranged alternative accommodation for you while repairs were carried out.
Our contractor attended again on Tuesday and replaced the entire ceiling. We continue to monitor the situation closely and provide ongoing support to ensure everything is resolved to the highest standard.
Our team is still in contact with you and remains committed to improving your experience.
Thank you for your patience and cooperation.
Antwoord van Hassle Free Letting
Thanks for your review Emma
Antwoord van Hassle Free Letting
Thanks for your review, we will pass this on to Ella
amazing team who work hard to make your…
amazing team who work hard to make your experience quick and simple. big shout out to
Ella Sotillo who helped me resolve my bath and tile issue in the kitchen. Thank you so much for all your hard work
21 mei 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks for your review Lauryn, this is great to hear. We will pass on your feedback to Ella
Always trying to short out the issues…
Always trying to short out the issues within the time and always polite and helpful on the phone.
Thanks Ella.
23 mei 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks for your feedback Karina
Staff are always helpful and friendly.
Had a few issues with the property that needed resolving over the last year or so, always found the staff - Ella, in particular - to be communicative, friendly, and professional.
12 mei 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks Tom for your review
Bed fixing
I had an issue with a broken bed that had completely collapsed whilst I was back at home for the previous weekend and I realised something wasn’t right when I came back. I emailed Hassle Free who’s amazing communication with the landlord and the maintenance guy and I got given a brand new bed as a replacement within 1 hour. It was all sorted out within 3 hours and finished by lunch time! Incredible team at Hassle Free who are so lovely and always respond so quickly to anything!
4 april 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks Aimee
Have worked with hassle free letting a…
Have worked with hassle free letting a for some time as a cleaning contractor. Very easy to work with and staff are very helpful.
31 maart 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks Scott, its a joy working with you
Hassle Free letting - cracked window
I contacted hassle free letting regarding a cracked window, Ella at hassle free was extremely helpful in keeping me in the loop regarding her phone calls with the landlord and continued to help until the problem was resolved. I am extremely grateful.
29 maart 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks Jake, we appreciate the review
I have needed some professional advice…
I have needed some professional advice concerning the letting of one of my properties.
I spoke to Charlotte Fletcher.
Charlotte was polite, helpful and gave me some very good advice.
Thank you Charlotte, and Hassle Free Letting.
25 maart 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks for your review Mrs Ferguson, we will be sure that it's passed on to Charlotte
I am glad to have this company
I am glad to have this company. They have been great throughout my issues I've been having.
Whenever I have a issue they are quick to respond and get the issue sorted quickly and effectively.
Brilliant company and support
26 maart 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks for your review
"I've had a very positive experience…
"I've had a very positive experience renting my flat through Hassle Free Lettings. Flat itself is of a good quality, well-maintained and comfortable. I've been
particularly impressed with the satisfaction with the maintenance service. Any issues have
been addressed promptly and efficiently. Furthermore, the quick response for enquiries has
made communication easy and stress-free. I would highly recommend them."
27 februari 2025
Review zonder uitnodiging
Antwoord van Hassle Free Letting
Thanks Dmytro, we appreciate the review and positive feedback
Very Good
Had a very good experience with this company. I have had a problem with my boiler and has been fixed the same day, thanks to our assistant Ella , she's been very kind and extremely professional to get in touch with our contractor.
8 januari 2025
Review zonder uitnodiging
I had a great experience with this…
I had a great experience with this agency when dealing with a kitchen pipe leak. Ella, in particular, was amazing—she patiently listened to my concerns, provided quick responses, and efficiently resolved the issue. Her professionalism and attentiveness made the whole process smooth and stress-free. Highly recommend her and the team!
20 februari 2025
Review zonder uitnodiging
They tend to maintain the property up…
They tend to maintain the property up to the standards and tend to keep the tenants happy. Very Easy to reach out as well.
16 februari 2025
Review zonder uitnodiging
Ella’s service was exceptional and she…
Ella’s service was exceptional and she was on top of the issues and ensured that it was swiftly resolved.
Despite complaining about certain things repeatedly, only Ella took cognisance of the problem to the best of her abilities.
18 februari 2025
Review zonder uitnodiging
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